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Rollingbrook Branch

1300 Rollingbrook
Baytown, TX, 77521

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SUN Closed
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Amegy Bank Customer Reviews

sellerstx1982's Profile Image

Reviewed by sellerstx1982

Jun 5th 2014


I am very grateful the tellers at Amegy Bank in Houston took my deposit at the drive-thru after I pulled up almost 5 minutes past 6. Great service. -KCS

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Sellsue's Profile Image

Reviewed by Sellsue

Apr 25th 2014

Don't count on Amegy

Good Lord! Can't believe we've been customers at Amegy for 15 years now, and all customer service is directly related to your credit score. Life happens - you're still in a service industry!

New bank manager took my call, asked for all the deets, made all the appropriate sounds to suggest she half cared. Explained urgency of loan request & that I understood what we were up against, but what were options she could explore. She rambled off a Plan A and Plan B. I emailed her our financials.

Three days later, I had to call her to make sure she received my email. "I've been in meetings". A week later I received a 3 minute call to explain she was going with Plan B. Two weeks later and we still haven't heard back. It's 5:30 on Friday evening, I've left her a voicemail. I've called another branch's manager, She's called for this MIA manager, given me another contact at my bank to call. I called the new contact, she called the BM's cell, returned my call to say that yes, she'd asked and received an email that underwriters had turned me down. Seriously? She couldn't be bothered to call and tell me? This is the service you get at Amegy - they only work for 24 karat customers. The rest of us, well, we can just sit and rot. Thanks Amegy.

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JeffS's Profile Image

Reviewed by JeffS

Jan 4th 2014

Amegy now steals from disabled veterans.

I am a combat veteran with 22 years of service and I have had an account for about 8 years that is used as a deposit account for my V.A. disability. As of November 30, 2013 the bank started stealing $10 a month from my account as a "Service Fee". When I called to find out what was going on, all they could do was change the account to a new type, but it still would have service fees.

I've notified all my family and friends that have Amegy accounts, and everyone of them say they will be closing their accounts. I'm definitely closing my account because I don't think they should be collecting a fee on my years of service and my service connected disability.

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