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One Main Place Pwm Branch

Main Street District

1201 Main Street
Dallas, TX, 75202

Customer service

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One Main Place Pwm Customer Reviews

danbyler's Profile Image

Reviewed by danbyler

Feb 10th 2014

BofA has NO Fraud Protection! Be careful who you give check info to!

I tried to buy material from a vendor who said they'd give me a 3% cash discount if I paid by check & not credit card. Over the phone, I read the vendor the digits off the bottom of my check & the check #. They were supposed to charge me $620 & mail me material. Instead they debited my account for $62,000 & sent me a box of rocks. They then charged my account an additional $20,000 by making up another, 2nd, check #. BofA said they will not help out at all & this is between me & the vendor. The vendor is fraudulent & does't really exist. Thus, I'm out the $82,000 & the BofA offers no support at all! This fraudelent vendor could have taken every last penny I had in the bank...BofA could care less & offers no recourse or protection. NEVER GIVE OUT YOUR INFO or you could lose every penny in the account!

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Sakal's Profile Image

Reviewed by Sakal

Jun 6th 2012

abyoung's Profile Image

Reviewed by abyoung

May 18th 2012

Identity Was Compromised-Bad Customer Service Getting It Resolved

10. 16. 11- purse was stolen. Reported to mckinney pd. Called boa to report debit card stolen. They asked if i had a checkbook or deposit slips in purse. When i said no, they did not ask if i wanted to close out my account, they just said that they would send me a new debit card. They are the experts. In my mind, they should have recommended this. 10. 28. 11-someone has committed check fraud on our account.

Multiple checks for over $900 written & cashed at the bank. Called bank on 10. 27 about a charge of $993. 00. They told me that there was nothing that they could do until it cleared. Called on 10. 27 because there were similar charges of $977, $991, $994, $994, & $995 pending for today. I was told that the check from yesterday was cashed and then returned due to insufficient funds. It was cashed in a branch. I did not do this nor did my husband, so they said that i needed to report fraud at bank of america called and got raul and had to go through everything again (very frustrating).

Then raul tells me that i am talking to “electronic fraud”, not “paper check fraud”. He gave me a number to call, and i asked if he could transfer me so that i did not have to tell the whole story again. He transferred me but did not tell rose any of what i told him and there were no notes in my account, even though i had called several times. Rosie said that i must have had a deposit slip or check in my wallet because someone had created a checking account. I insisted that i only had a check card in my purse.

I asked why it was not recommended that i close my account when i reported my purse stolen on 10. 19 and she said that they won’t suggest it unless i had a check stolen. 10. 29-went into branch in rockwall. Got checks printed out that came from someone else’s account. Called the woman whose checks were stolen to let her know, and i also left a voicemail for the detective. Spoke to charity and missy (she used to work in the fraud department). She explained tha

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