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Britton And May Branch

Central Oklahoma City

9225 North May Avenue
Oklahoma City, OK, 73120

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Bank of Oklahoma Customer Reviews

nancypierce's Profile Image

Reviewed by nancypierce

Aug 12th 2014

Horrible Customer Service

They never answer their phone and never return calls (8 times-I've called) -that way they don't have to take care of the problem. Really BOK. I am so disappointed in NO CUSTOMER SERVICE.

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Lynx410's Profile Image

Reviewed by Lynx410

Sep 10th 2012

Branch at 101st & Elm, 74012, Lost Four of My Deposits & Made Up Excuses For It

I am a local business owner and am constantly using my business account to make deposits and other transactions. I have to keep a close eye on my business account because there is always somebody who wants a piece of the pie and if you don't watch the money, it will quickly disappear. Well, this time it is the bank itself. I can understand occasional mishaps, but this is the 4th time this branch has lost one of my deposits within 2 years? It is kind of interesting to note two things. One is that they never miss an expense, ever, but when it comes to your hard earned money that you deposit, trusting the bank to do their job, you really have to supervise what is going on? Second, when they loose your deposit, they put the burden on you to prove that you made a deposit- so don't throw away your deposit slips, ever, or they will not refund the lost deposits! Always check your account online too!

This time was the wost experience of all! They not only lost my deposits, but a woman posing as the branch manager lied to me about posting the cash deposit to my account by midnight? She also lied about being the manager because I have met the branch manager and its a man. Anyway, the deposit never posted to my account and so I called the Express Bank to verify this and was going to show up at the bank, but the deposit suddenly appeared as a credit to my account?

Now, I will say, that this is the only branch that has ever lost my deposits and made multiple mistakes handling my money. However, I should not have to keep dealing with this type of incompetence I have seen at this branch. I will be taking my business over to the 145th & Houston branch from now on, despite the extra mileage. I have never had problems over there. Perhaps, because it's a branch building?

Gee, they are quick to add inactivity fees and penalize their customers for mistakes, but it would be nice if we the customers got financial retributions for their mistakes?

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BankofOklahomastil's Profile Image

Reviewed by BankofOklahomastil

Sep 20th 2014

Bank of Oklahoma documents lost stolen distroyed

Bank of Oklahoma personnel are dishonest. The bank itself should not be trusted. They are stealing "signature" cards. I had to sign an account signature card "three" times. I asked what happened and they refuse to respond. They are horrible over the phone as well and when you email them they lie as well.

I complained to the FDIC and the Comptroller of the Currency. That made them super mad. They then closed my checking account because I made formal complaints about them "stealing" my signature card. I was informed the person who was doing it was fired yet when I made a formal complaint that the bank be investigated they illegally closed my checking account. I am a disabled vet. They closed it the day after the deadline for direct deposit so I will have no money on the first. Be ware of this bank. Don't do business with them. Read reviews by others.

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