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New Castle Branch

One Penn's Way
New Castle, DE, 19720

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New Castle Customer Reviews

Deja's Profile Image

Reviewed by Deja

Jan 26th 2014

Received a PHONY check printed with this bank name & branch

This is an e-mail and evidently a phone scam involving checks for large sums of money for which a person is supposed to use (in my case) Western Union to send the "balance" back to a strange name and money order number. It's a digital version of the old street sting of "I found a huge amount of money and I'll share it with you if you give me a good faith deposit of $400 CASH".

In my case, the company called itself "At Your Service Marketing", a mystery shopper firm.

Citibank, New Castle, DE: what are you doing about this assault on your reputation? I'm going to call you about it tomorrow.

Is this review helpful? ▲ Yes 2 ▼ No 0

trish0621's Profile Image

Reviewed by trish0621

Apr 20th 2013

Bogus checks being written on this branch in the name of Mckinsey & Company

When speaking to customer service. I received absolutely no help

Elaine was completely uncooperative. They do not seem to care that bogus checks are being written on their branch nor do they seem to be interested in protecting their customers.

Is this review helpful? ▲ Yes 1 ▼ No 0

screwedover's Profile Image

Reviewed by screwedover

Apr 7th 2013

Bogus Bank Branch?????

Bogus, fraudulent checks are being written with the name and address of this bank on them from RBF Weston, Inc.

Is this review helpful? ▲ Yes 1 ▼ No 0

gmcrum's Profile Image

Reviewed by gmcrum

Mar 15th 2013

Customer service

I received a check drawn on Citibank. I called customer service to verify that this was not a bogus check and that it wasn't a fraud issue. The man I spoke with when I called customer service, after I explained the situation told me that because it wasn't my account, I had to wait to verify if the account was even real. He wouldn't help me at all. NOTHING! Citibank has the worst customer service ever! Any other bank would at least verify, since my name is on the check as the one it is issued to, if there were funds in the account or if the check is bad. Citibank is crap.

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Citibank Customer Reviews

delavega's Profile Image

Reviewed by delavega

Sep 17th 2012

Very good service

Everytime I went to the bank, the attention was correct and I did not spend more than 10 minutes. The attention by telephone and email is very good too.

Is this review helpful? ▲ Yes 4 ▼ No 0

EK950's Profile Image

Reviewed by EK950

Nov 19th 2013

30+ Years With Citibank But Looking To Change

We have banked at citibank for over 30 years, currently a citigold client. Tried to get the branch ownership of our accounts moved from where we opened it to where we have lived for more than 20 years. Citibank doesn't do that - they "want clients to experience good service from every branch" no matter where. That may be their philosophy but we are looking for a "banking relationship" with a banker at the branch where we live. Should there be a problem, we want to be able to go into our local branch and get it resolved. How can it make sense to call the branch where the account was opened or go to that location; we haven't been there in the last 20 years. After numerous calls and follow up on my part to the 2 involved branches, we have decided to research and select a new bank.

Is this review helpful? ▲ Yes 4 ▼ No 0

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