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Oklahoma Branch

Central Oklahoma City

3817 NW Expressway
Oklahoma City, OK, 73112

Customer service

Branch Hours
SUN Closed
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Oklahoma Customer Reviews

linehanpc's Profile Image

Reviewed by linehanpc

Jan 21st 2014


Extreme employee turnover. Routinely walk into any IBC branch bank and you will find find 2 or more "employees" playing video games on their cellphones and only one person working. The videogamers are "in training".

Employees are always "new" and you always appear to be their first ever customer as they are completely lost on the the simplest of transactions. Today I had a single check to deposit. No other customers in sight. 2 employees "in training" and 1 working. Took 22 minutes for that one employee to make my single deposit.

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IBC Bank Customer Reviews

venessa's Profile Image

Reviewed by venessa

May 10th 2014

They do more!

Beyond amazing customer service and they know their products. I always come out with a smile on my face. This branch is the only one that can do that for me. Sure there's long lines, and we all get a little frustrated, but they recently got some new tellers that are very efficient, and very fast, and very friendly. Keep up the good work! IBC Plantation is my bank of choice.

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perrinbeitelA's Profile Image

Reviewed by perrinbeitelA

Mar 6th 2014

The bank closes too early and does not close at the posted hours, which are not very flexible hours to begin with.

The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.

This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.

I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.

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