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Claiborne Branch

Uptown/Carrollton

6235 S. Claiborne Avenue
New Orleans, LA 70125

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Claiborne Customer Reviews

laffelott's Profile Image

Reviewed by laffelott

Mar 13th 2012

Poor Customer Service And Too Rapid Expansion. Iberiabank Has Lost Touch.

I moved away from my local branch but kept my account. I was proud to watch iberiabank expand to my market and i recommended the bank to friends and co-workers. Iberiabank even took over my employer's bank which was great, i thought. The great service i had become accustomed to has disappeared completely. I've spent hours of my time trying to resolve what should have been simple issues. Each time i've tried to contact customer service was a nightmare.

When i would get a return call, i was treated as if i was a nuisance and not a customer. Also, even a year after taking over a branch two blocks from my home, there is still no way to make an atm deposit. I've got to drive to another branch a mile away! Ok, i'm sure iberiabank is working on it. How long can that take? I asked in july 2011 and was told it would be fixed oct 2011. In oct 2011 i was told it would be fixed before the end of 2011. In feb 2012 iberiabank told me it would be fixed before the end of the year... 2012.

In an age when other banks offer cash deposits at atms and check deposits from your cell phone, i'm amazed it will take iberiabank over a year to offer a basic thing like atm deposits. Sad... Avoid iberiabank!!!

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IBERIABANK Customer Reviews

DISHNER's Profile Image

Reviewed by DISHNER

Aug 2nd 2013

Wonderful To Start But Downhill After A Fraudulent Withdrawal

I was very very happy with the service i received for the 1st year! But then there were 2 fraudulent withdrawals attempted from my account so i had to deal with the branch manager, [Redacted]. Things well downhill very fast from there. I was told by [Redacted] that i would need to close my account, which caused a lot of inconvenience to me, but i followed her advice. I was then told that i did not qualify for a free checking account nor would she be able to issue me a debit card for my new account due to my "financial irresponsibility". My irresponsibility was having a scam artist access my account. Not my fault! My suggestion is that everyone steer clear of iberia. They do not understand customer service or the fair banking practices.

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Melissa's Profile Image

Reviewed by Melissa

Nov 9th 2013

Horrible Bank

My son was 17 and was working so he opened a checking account, because of his age i had to be on his account. When he turned 18 i thought my name was off his account apparently not. My son got scammed $2000 and had to pay the bank back, because i was on his account it fell on me as well. Talk to this lady which i will keep her name out of it do to i have a few other names for her anyway my son made a commitment with her and did not keep it. I told ****** that if he did not pay to call me and let me know. Instead of calling me she took $1600.00 out of my account just like that. I called her back several times telling her that i would make a commitment to her that i would pay back that they could take so much out of my account every month. My deal is they accept a commitment from someone who does not even have a bank account, and will not take a commitment to get the money paid back from someone who does have an account and they can clearly see that we have the money to pay, so they cant work with me but they damn sure can take money out of my account. Apparently i was responsible to but they had no desire to work with anyone. They person i talked to several times was very unprofessional and lied to me several times. The customer service was bad. i do not recommend anyone use this bank. If you are over drafted, scammed, or identity theft has happened be prepared this bank i promise is not going to have your back. I wish customer service rating had a 0 a 1 is even way to good to them.

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