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New Garden Office Branch

920 West Cypress Street
Kennett Square, PA 19348

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BrittanyTaylor's Profile Image

New Garden Office branch reviewed by BrittanyTaylor

Jan 27th 2014

Awful experience, switching after over 20 years

Sad to say but i will be closing my national penn bank account this week after an awful experience with the manager at new garden branch in PA. Terrible customer service and unforgiving with overdraft fees. Paypal accidentally took money out of my acct instead of charging my card, and i had not deposited enough money in my account in the meantime. My fiancé and i are saving for a wedding - as well as paying as we go. I had paid for his wedding band which brought my account down to Under $100, then the paypal mistake. It over drafted my account and from there the customer service nightmare began. Needless to say, I am closing my account. a $38 overdraft fee is just too high with no forgiveness. We also will not be getting our mortgage with National penn as i had expected. This banking relationship is over- and I hope the manager at New Garden is punished for her rude and unprofessional treatment of a customer.

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