Overall Rating

D+
Grade

New York Community Bank Report Card

Overall rating score 17%
Customer Rating
Financial Health
Number of Locations

Average customer rating

View Reviews

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
Hudson City Bank
Add
Bank Rates
First Niagara Bank
Add
Compare Banks

New York Community Bank Branch

Shirley Branch

800 Montauk Highway
Shirley, NY, 11967

Branch phone number

Branch Hours
MON
TUE
WED
THU
FRI
SAT
SUN
View all

Are you a customer of this branch? Share your experience.

Post a review

New York Community Bank Customer Reviews

Elena's Profile Image

Reviewed by Elena

Jul 15th 2013

Poor

Rude tellers

Is this review helpful? ▲ Yes 1 ▼ No 0

Bretterson's Profile Image

Reviewed by Bretterson

Feb 5th 2014

Nothing but Poor Experiences for Years Now

I started with this bank many many years ago when it was originally Ohio Savings Bank in the Cleveland area. Eventually it became AmTrust and then New York Community Bank changed it back to Ohio Savings when it acquired AmTrust.

NYCB has been very poor. The phone service is ok, but not good. They have been incredibly slow to modernize their Web site, add Web services, and barely offer mobile access. At some point they even changed the URL, but the old one was still active. I couldn't figure out why I couldn't login to my account for awhile because they never posted a note or redirected to the new location. I had to call to find out about this and the rep said something along the lines of, "Well, we can only do so much." Way to set the bar at the bottom rung.

When I wanted to setup an investment account at a branch, the account administrator was late both times. The second time I waited about an hour and no one bothered to let me know what was going on.

I've stayed because I'm a sucker and I feel bad giving up on accounts I've had for so long, but I'm finally cutting ties. I'd advise you to stay away.

Is this review helpful? ▲ Yes 1 ▼ No 0

CynthiaPowers's Profile Image

Reviewed by CynthiaPowers

Sep 15th 2012

Run don't walk - they are aquiring every broken bank in this nation!

NYCB has our mortgage, they bought Amtrust Bank, a bankrupt AZ bank. Their website, customer service rivals the worst 'Patty

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all reviews

Sumit your question by creating a free account

Already a member?