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Carlisle Events Branch

Carlisle Fairgrounds, 1000 Bryn Mawr Road
Carlisle, PA, 17013

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Orrstown Bank Customer Reviews

jcustomer's Profile Image

Reviewed by jcustomer

Apr 23rd 2012

A Few Years Ago It Was The Best Bank Ever But Now..

The last year or two has been increasingly worse. I strongly suspect new management is at fault. I especially feel that the retail delivery system has gotten much worse under current management. Employees are very nice at the branch but are obviously stressed. I will be moving my accounts elsewhere within 30 days.

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hllndbsck12's Profile Image

Reviewed by hllndbsck12

May 15th 2014

Use to be a bank you could trust but now...

Worst bank I have ever dealt with. I was a victim of a fraudulent check. I didn't know it was fraudulent, I cashed it. when I found out it was fraudulent I called immediately and was told it would be all right it would be taken care of. I got charged $14 for the check witch caused one of my checks to bounce so I was then charged another $37 for that. The branch manager in Greencastle (Rachel) forwarded the case to the security department who told me the $14 fee would be returned, but she wasn't sure the $37 fee would be returned. If the $14 fee had not been taken out I would not have been $2 short on my car payment or had the additional $37 fee added to my account.

I closed the account and will post to every review site about the poor customer service, and rude employees as well as their unwillingness to help out a customer of 5 years. I made the call to the owner of the check, I made the call to the bank, and yet I still got the charge. Very upset, and will never recommend Orrstown to another person ever again. I have already told everyone about my experience. I should have $3 and some change in the account instead it showed -$47 and some change. My charges totaled $51 and yet they were not my fault. The check was remote deposited one evening and the next day as soon as the branch opened at 8am I called to tell them. I didn't wait for a phone call to tell me, I didn't keep my mouth shut, I contacted the owner of the check, and yet I got charges. I brought people to this bank. it use to be a good bank but now I trust my daughters piggy bank in a bad neighborhood that gets broken into often better than I do Orrstown Bank.

The customer service was horrible. I spoke to 4 different people within one day over the same matter and when I talked to Rachel the 2nd time she was very rude, and said quote "I will be happy to close your account with us today I can cut off your cards and close your account" Shouldn't they want to keep customers?

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