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16th Street & California Street

Downtown Denver

640 16th Street
Denver, CO, 80202

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16th Street & California Street Customer Reviews

Pamela's Profile Image

Reviewed by Pamela

Aug 30th 2013

Tcf Is Hands Down The Worst!

3 1/2 years ago, i opened a business account with tcf bank in denver co. Everything was fine at first, once i found a good merchant account company, after being delayed for 10 days falling through the cracks with the co. This bank recommended. Within a 2 month period of time, they "lost" two separate cash deposits made at two different branches. Since i keep all of my deposit slips, i was able to prove i had made the deposits. It took an entire week to be credited the 300. 00 the second time around. Now someone has skimmed my debit card info. Using it in another state in person to buy designer brand items in that store totaling a large amount that i didn't have in my account. The bank approved the sale, even though i had no overdraft, and it was on a local business account. At the very same time this was happening in another state,

i was at my bank making a cash deposit. The teller after taking my money, handed me back my own hand written deposit slip. I had to honk my horn to get him to come back to the window and trade me slips. Now after 777. 00 of overdraft fees, 4 very frustrating visits to the same branch, simply asking them for a statement form to fax in for my claim, (no one knew what to do and they were very rude)

i have managed to get that through their dim heads. This is still unresolved 10 days later. They put the money back into my account as a "loan" while they investigate my claim but never told me. At that point upon seeing the money back in my account, i was thinking it was resolved, and used the money to pay bills. Several days later i get a letter explaining it all. Really? I would never have touched it had i known. Needless to say, after a very hard lesson learned here,

i will never use a debit card again, i have a new account at a credit union, everything has been change over. I am just waiting for the word so i can close my account! Not only am i going to file a formal complaint, i will broadcast to the world, how horrible tcf bank is!

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Crys's Profile Image

Reviewed by Crys

Oct 30th 2011

Horrid

Their new daily overdraft fee nearly left me homeless. I am on disability one check a month and they charged me nearly $400 dollars in overdraft fee's for a 20 dollar overdraft. They are a terrible bank, and i do not see how stealing money like that can be legal. I suggest never opening an account here, and if you have one close it.

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Tiffany C's Profile Image

Reviewed by Tiffany C

Sep 27th 2011

Terrible!

Tcf "the customer first" yeah right!! Should be bpf "bank policy first" very horrible experiance!! First off, they do not disclose all information to you, we were never informed of the $100 credit for opening an account. When we inquired about it we were informed that it was really only $80. 00 becuase you have to order checks to qualify for that $100. Of which the cost of the checks would be subtracted. Well tcf not everyone wants checks! Bs. We were never informed that if you use an atm that is not tcf that not only would you get charged the atm fee that you are using but you also get charged an additional 3. 00 by tcf for not using an atm of thiers.

They claim to be all about security well. We get a call that a fradulent charge was trying to be placed on our account, we cancel the card and wait for 2 weeks for a new one only to receive the card and new pin number in the mail at the same time. Wth??? Are you freaking kidding me?? Where is the security in that. If someone would have gone through my mail and mind you i live in downtown denver!! It would have made a crack heads day! On friady september 30th because it is to late to close my account (direct deposit) i will be closing this account. I will take my business to navy federal credit union where they actually care about the customer first!

My recomendation to you all looking for a bank if you can, go see nfcu they are amazing! You don't get overdraft charges used by your card (only by paper checks) the employee's are so helpful and amazing. You are not charged additional fees to use an atm other than nfcu's. The security measures are precise, accurate and on point. Peace tcf i will tell anyone and everyone that i know, how bad you suck!

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