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Munster, In Jewel Branch #2329

716 Ridge Road
Munster, IN, 46321

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Munster, In Jewel Customer Reviews

sherri3566's Profile Image

Reviewed by sherri3566

Feb 11th 2014

TCF Bank is all about charging as many fees as they possibly can. NOT customer friendly at all!

I've had my checking account since May of 2013 and have never been overdrawn before. In February of 2014 in the midst of moving I neglected to check my balance online before using my debit card for some purchases and overdrew my account. I called the customer service number and told them I was making a deposit today to cover the negative balance in my account and requested TCF waive the $37 OD fee and they refused. I received a $10 credit and will receive two more $37 OD fees (one of them for a charge of $1.10)! I'm closing my account and using the account I opened at 5/3 bank. 5/3 does not charge for using your debit card or for having a savings account balance below $100. DO NOT OPEN AN ACCOUNT AT TCF BANK!!

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TCF Bank Customer Reviews

dani9755's Profile Image

Reviewed by dani9755

Jul 29th 2014

I want to take all my money out and take it somewhere else

I have had many bank experiences over the last 10 years, one being how I've had to change my checkbooks because of new ownerships. I finally ended up with TCF Bank. I have had some minor issues but they always get resolved. My last banking experience got me to the point where I was telling the employee "I'm taking all my money out and going somewhere else". I was upset because I wanted to activate my new debit card and I had to pay a fee even though it was at a ATM at a TCF Bank. I went through the ATM and it used to be where you had that option "activate". No longer there, so I just pushed a button, maybe show my balances, not even sure, I never use the ATM> I went to the desk just to find out if I was activated and found out that I was, but it "only" cost me $1.50. Okay, yes, only $1.50, but the fact was I went to a TCF bank exclusively so that I could activate for free. I was so pissed off and I wanted to take all my money out and take it somewhere else, based on principle. I didn't. A couple of days later, the TCF banking manager called me personally and reassured me that the fee would be taken off. I wish I would have asked for him sooner. I only started going to this branch because of this manager. He is such an asset to this industry, I can't even say enough! We need more people like this! He took care of my "1.50" and as ridiculous as it sounds, my $1.50 was important enough for him to make the call and deem me enough as a valued customer. So rare in this time and age. Thank you TCF

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amanda80013's Profile Image

Reviewed by amanda80013

Aug 23rd 2012

Horrible

TCF Bank is the worst bank I have ever dealt with. They constantly change their policies on what fees will be charged, how they are assessed, and how to read them when they are applied to your account. The customer service is horrible and the employee turn around rate is very high (They must treat their employees bad too)! I will be closing my account as soon as I can get to a location.

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