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Shasta Way Branch

1613 Washburn Way
Klamath Falls, OR, 97603

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Washington Federal Customer Reviews

moneyman's Profile Image

Reviewed by moneyman

Apr 1st 2014

Online bill pay sent checks to wrong address.

In the spring of 2013, I used online bill pay to pay my county real estate taxes. I input the correct payment address and account number and they sent it to the electric company. In the fall, they did the same thing so I dug deeper and noticed that the address that I had input had changed. It appears that in a computer conversion that the bank had jumbled all the payment addresses. So the dumb CPA that I am, I thought, surely this cannot happen again. So I went and paid it again through online banking and for the third time they mailed it to the wrong address.

They care so little about my money that they send anywhere they please.

So the question must be asked: does my money really exist in this bank or is it really just a giant Ponzi scheme?

Is this review helpful? ▲ Yes 1 ▼ No 0

Ryan's Profile Image

Reviewed by Ryan

Mar 4th 2010

Don't bother

After a few bad experiences with Chase (post-WaMu), I decided to open a checking and savings account with Washington Federal Savings as their Ballard (Seattle) location was close to where I live.

Two weeks after opening the account, I noticed a $14 withdrawal from my checking account by an unknown party. As it turns out, personal checks are automatically ordered when opening their Simple Checking account. I inquired about this charge, as it was not explained to me nor was it documented in the disclosure or fee rate sheet, and they essentially just said it was part of the process and that it was not documented. At one point I asked, "What documentation was I given that explains $14 will be removed from my account for ordering checks?" The teller replied, "Where does it say we won't?"

Thanks Washington Federal Savings for the two weeks of great service and two days of horrible service. I will be closing my accounts.

Is this review helpful? ▲ Yes 2 ▼ No 0

ralvizar93's Profile Image

Reviewed by ralvizar93

Feb 3rd 2014

Horrible Experience - Extremely Upset

Went to the ATM to get money out and all I got was a printed receipt that showed the amount I withdrew but received NO CASH! I went inside the branch and explained what happened and all they said is that there was nothing they could do. That I had to wait until the next day. Seriously? I demanded they looked at their camera so they could see I did not receive any cash. Again, the "teller" said I had to wait at least a day. I spoke to branch manager and he could not help me either. I needed my money today... not tomorrow. I understand this is not the branch's fault (probably)... It is the bank in general that has a bad ATM or something. As of today, they have lost my service.

Is this review helpful? ▲ Yes 2 ▼ No 0

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