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Washington Federal Report Card

Overall rating score 34%
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Washington Federal Branch

Shasta Way Branch

1613 Washburn Way
Klamath Falls, OR, 97603

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Washington Federal Customer Reviews

moneyman's Profile Image

Reviewed by moneyman

Apr 1st 2014


In the spring of 2013, I used online bill pay to pay my county real estate taxes. I input the correct payment address and account number and they sent it to the electric company. In the fall they did the same thing, so I dug deeper and noticed that the address that I had input had changed. It appears that in a computer conversion that the bank had jumbled all the payment addresses. So the dumb CPA that I am, I thought, surely this cannot happen again. So I went and paid it again through online banking and for the third time they mailed it to the wrong address.

They care so little about my money that they send anywhere they please.

So the question must be asked: does my money really exist in this bank or is it really just a giant Ponzi scheme?

Is this review helpful? ▲ Yes 1 ▼ No 0

Ryan's Profile Image

Reviewed by Ryan

Mar 4th 2010

Don't bother

After a few bad experiences with Chase (post-WaMu), I decided to open a checking and savings account with Washington Federal Savings as their Ballard (Seattle) location was close to where I live.

Two weeks after opening the account, I noticed a $14 withdrawal from my checking account by an unknown party. As it turns out, personal checks are automatically ordered when opening their Simple Checking account. I inquired about this charge, as it was not explained to me nor was it documented in the disclosure or fee rate sheet, and they essentially just said it was part of the process and that it was not documented. At one point I asked, "What documentation was I given that explains $14 will be removed from my account for ordering checks?" The teller replied, "Where does it say we won't?"

Thanks Washington Federal Savings for the two weeks of great service and two days of horrible service. I will be closing my accounts.

Is this review helpful? ▲ Yes 2 ▼ No 0

flyeraz's Profile Image

Reviewed by flyeraz

Oct 10th 2013

terrible experience

Of four different banks I work with in my current banking relationships, this has been by far the worst. Clueless customer service and a lack of appreciation for its customers.

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