Online Bank Reviews

I open a money market account with bank earlier this week. After the account was opened I found their customer service is by far the worst I have run into in fifty years of doing business at least twenty bank I have had account with. As soon as I can find another bank, I will be moving my account.

My account was hacked and I asked to close my current account and open a new account.My new account never happened,so I had to open an account with USAA .My direct deposit was still with perkstreet,so I sent in all the proper paperwork to wire transfer my money from perkstreet to USAA.Still perkstreet refuses to wire my money after all the paperwork,6 calls and a written request.DO NOT USE THIS BANK THEY WILL HOLD YOUR MONEY HOSTAGE!

I've been trying for several weeks now to withdraw from one of my accounts. I sent in the correct documents and even checked with them to make sure I was sending it to the right email. They said that I was so I sent it, then 2 weeks later and still no reply. I Sent another email double checking that I sent it to the correct email, and again they said yes. A few more days passed and nothing. So I sent the form again and ask them to please expedite it because I need my money. I got a reply back saying that they didn't use that email to process documents for withdrawing... Terrible customer service to say the least.

Only writing this review because I couldn't believe all the bad reviews I saw on this site. I have had Ally for about a year now because I moved out to Hawaii and the local banks are all crap (no 'mainland banks' like wells fargo out here either). After some bad experiences with the locals I decided to just go the online route, ally was the best known so went with them. So far Ally has been the best bank I have ever had and I have never had a single issue with them.

They pay 100% of ATM fees everywhere exactly as advertised; give you free money transfers to any person at any bank, free checks etc. I even overdrafted my checking account once by accident and they waved all fees without me even asking. Also contrary to many reviews on here their customer service have been great for me. They have 24/7 phone availability, and I have never been on hold for more than 5 mins. People on the phone seem reasonably competent and never have done me wrong. Overall, a great bank if you know how to use a computer or pick up a phone.

Also, any review talking about car loans on here is not talking about the same Ally bank that offers checking/savings accounts; they are separate entities.

I used to have an ING account. Back then it was great! Not such anymore. I used the following promo, found here in the reviews, which did work and I earned $50.

https://home.capitalone360.com/referafriend?save=ZP2dn5yo1F

The $50 is not instant like I have read about the savings bonus but I have an email telling me it will be deposited soon

Aside from the $50 bonus there is not much here. Customer service was bad. It took them 3 days to approve my account. I have heard mixed reviews about this but a lot of people say they are instantly approved. Again, I was not.

Aside from that, this is a checking account. Plain and simple. I see no advantage of using them over another bank.

Am I going to close my account? Probably not, but I don't see myself using it very often

Capital One bought a great thing and turned it into big bank styling

My two properties are now in delinquency including penalties and interest due to Ally Bank's horrible bill paying service. They never sent the checks out for either of my properties semiannual taxes yet showed them in the system as having been sent. Their customer service department then refuses to make good on their obvious delinquency. One error....maybe. Two errors on the same day yet still claiming no responsibility? No way.

Stay away from this bank!!! The high interest rates they pay simply are not worth it.

I opened this account to take advantage of the cash back on purchases. I wish I had saved my time and money. I transferred from my Citibank account, which no longer earns airline miles, and deposited into my Perks Street account. Little did I know that my funds would be on hold for over 5 business days.

When I called to see my funds were not available, AFTER they had been debited from my Citi account, I was told Perk Street had the funds but could not release the hold for two more days. They basically held my funds hostage. I assume that was to earn interest. When I logged in and saw on the sixth business day that my available balance was still zero I had my husband call and he was finally able to get the funds released. It took emails and threats to get my own money that was clearly in their hands. I am closing this account ASAP! Run don't walk!

Perkstreet website is easy to navigate and very easy to see your current balance and any outstanding debits on your account. The 1% Cash Back and Perkstreet Points are easy to redeem.

I work in Afghanistan and have had several experiences with USAA complicating my vacations. When they are not disabling my debit/credit cards that have been made availabled for other countries they are busy complicating my credit report. Recently they put a fraud alert on my Equifax credit report when they were not able to get ahold of me via cell phone. Its the weekend in the states and I am on a 12 hour difference here. So getting in contact with somebody in states is difficult when you have to wake up at 1am to make a satelite phone call from a recreation facility.

What a bunch of crap. I opened a FREE checking account. So I thought. After 6 months they started charging me 5.00 per month/

They didn't say why and they didn't care if I stayed a customer, so I closed my account. The thing that really chaps my hide is the fact that I had bought checks and was planning on using them as my main bank. Save your time and money they are not worth it. I will now use Banner Bank for all my checking needs they don't LIE.

Oh, and by the way there customer service sucks BIG TIME.