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bayouandy's Profile Image

bayouandy reviewed Ally Bank

Aug 17th 2014

1 out of 5 marks

Left hand does not know what the right hand is doing....

Tried to transfer $250K into Ally. They transferred it TWICE. Overdrew me at my bank. Took DAYS to get straight while my money did not earn interest. Excuses, excuses, excuses.....don't think they'll get any of my business again.

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dannyle reviewed Simple

Aug 16th 2014

1 out of 5 marks

Simple Banking....still having residual issues after outage

Understaffed, therefore all communication after outage MUST be done via web/msg. Cannot call and talk to a rep

Long response time once a rep has been assigned to you via web/msg

Spoke to rep about duplicate transactions on my account. Rep informed me that its possibly a fraud issue and locked down my card, hence I have no access to my money. Weird, since the company has been publicly stating this known issue for their customers.

Hold is placed on card EVERY time I purchase gas. I have to wait a couple of hours until hold is cleared in order to use my debit card.

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Jmh1234 reviewed Simple

Aug 14th 2014

1 out of 5 marks

Terrible customer service

When I signed up for simple I thought their customer service was supposed to be their selling point. I've been trying to get my card unfrozen for TWO days. I've had to endure extremely long wait times on the phone only to be told that they can't resolve my issue until their 'colleague' returns.

All of my service chats through the app have gone unanswered.

They've treated me like garbage and I'm canceling my account.

I would wholeheartedly warn anyone thinking of switching to simple to reconsider.

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rebelfag68 reviewed Simple

Aug 14th 2014

1 out of 5 marks

Not really very simple

duplicate transactions, impossible to get a hold of a person, messages left on website go unanswered.

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cccustomer reviewed Simple

Aug 14th 2014

2 out of 5 marks

Make sure to double check account balances

After their scheduled maintenance, accounts began duplicating transactions. I alerted Simple to this to which they said the duplicate transactions didn't affect your balance. I went back to the last month's ending balance and wrote down all transactions by hand and calculated the amounts. I was INDEED DOUBLE CHARGED. My true balance was higher by the exact amounts of the duplicated transactions.

If you are a current customer, make sure to DOUBLE CHECK YOU BALANCES! They did not actually review my account when I brought this to their attention but instead gave me the exact answer that is on This is nerve wracking and makes me weary about leaving my money with this bank.

I gave them an extra star only because, yes, their reps are nice. Now, figuring that they did not actually fix my account nor take the time to review the balances, I wouldn't say that is good customer service.

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trav2437 reviewed American Express Bank, FSB

Aug 14th 2014

5 out of 5 marks

Very surprised to read the negative reviews

Wow. I think I applied for our first American Express credit card in the 1970's. I thought AmEx was very reputable then and my opinion has never changed. I feel "safe" with American Express. Now in our 60's it is one of only 2 credit cards that my husband and I use.

We recently opened an on-line savings with AmEx to get some interest on our money. I am very pleased to have recently discovered that I can now view the date on which my interest is posted. I have only made two withdrawals and both were done within a couple of days- less time than I was told was needed.

I have had to contact customer service on many occasions over these 40 years and I have always been treated courteously and professionally. Every matter was handled to my complete satisfaction.

We continue to be very satisfied American Express customers and I'm sorry and puzzled to read that some people feel differently.

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ihatesimple reviewed Simple

Aug 13th 2014

1 out of 5 marks

Anything but Simple

Wish I could give zero stars. They are always promising that their latest improvement will make everything all better. Never happens. DO NOT BANK WITH SIMPLE UNLESS YOU WANT THE MOST UNPLEASANT EXPERIENCE EVER.

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PapaDocta reviewed Simple

Aug 13th 2014

5 out of 5 marks

Best Online Banking

this name didn't came from nothing.. it's best bank i have dealt in years.. friendly staff and excellent CS.

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Aproc86 reviewed Simple

Aug 12th 2014

5 out of 5 marks

Great bank, great technology

The bank is all the name applies, simple. The smart phone app will accurately show your money, and what you spend it on. You can easily categorize the purchases and the search feature is great. Yes trying to deposit a check via phone does take a while, good news is that they accept direct deposits. I hardly ever write a check so I am not bothered that this bank does not offer checks. I find them to be a waste of paper. Very easy to transfer money to external account also Simple users. They do have a LOT of atm's that you can pull money out of without a fee as well. Best part is when you call them, they help you. They are US based and are always cheerful. I can not tell you how man countless hours I have spent on the phone with BOA and other large company who in speaking to them you sometimes think that a conversation with a pet or wall might be more productive use of your time. The thing to keep in mind is that its not if something goes wrong but when, and what is your bank going to do to take care of you. This is what keeps me a simple customer versus wanting to bank with other large banks.

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AnthonyCorbin reviewed Simple

Aug 12th 2014

5 out of 5 marks

A Bank I Actually Like

Simple's customer support is the best customer server I have ever experienced. The mobile app is easy to use (android). Using goals has helped me save quite a bit of money by tricking me to think I'm broke.

Down side is the lack of investing options.

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