Online Bank Reviews

I would like to share my experience with everyone who is THINKING of using Ally Bank for a car purchase. THINK again! After just one year of receiving and sending our car payments to Ally, they for some unknown reason decided to delete our apt. # in our mailing address, thus not allowing the post office or fed ex to deliver our mail from the. When I realized we had not received our payment coupon for March, I called. "No worry they said. Give the mail 3-5 days. Five days went by, called again, "no worry" give the mail 3-5 days. 5 days again no payment coupon. They would not fax, e-mail or resend a payment coupon. Spoke with supervisors up the chain. Still no luck. They just said "don't worry, you have 10 days after the due date to get the payment to us. Well, guess what! I got upset and sent them a check to pay off my car. End of story? NOT! They fed ex'd us paperwork to sign and return. We did not get theFed Ex envelope, why? No apt. #. They replied that Hawaii does not get Fed Ex service! We see the trucks daily! Supervisor also told us we were the ONLY customers that live in Hawaii. I find that very hard to believe because all our car dealerships carry Ally! It took from March to May to receive the title and when we took it the next day to the DMV office they said it would cost $50 for being over 30 days as the bank had signed the title on the day they received our check. So, I repeat, please THINK when considering using Ally. There are several other options!

First, a lot of the reviews below DOG capital one 360. Im sure they are just from a small fraction of unhappy customers. This bank is actually very very great! Check them out at (For a bonus) (This link offers more promotions than their regular site)

https://home.capitalone360.com/referafriend?save=ZP2dn5yo1F

They have several types of accounts you can open. These accounts range from checking, savings, and even accounts for your kids and teens!!!

Checking: Their checking accounts are top notch. NO FEES! and they even give you a credit line for overdrafts. This line starts at usually on $25 but still better than nothing! I have dipped down into this line a few times and experienced no problems. The only downside to their checking is the $5.00 fee to order checks!

Savings: Online savings is the way to go. They pay a lot more than brick and mortar banks and charge no fees if your savings is empty or running low.

Kids and Teen Accounts: This is one area that capital one 360 really shines.. Their accounts for kids and teens give the parents 100 % control over the account while also teaching the young ones how to manage money. Your kids will even have their own login information. They can have their employer send their checks to this account. You, as the parent, can also send your kids money. This is great if they are on trips!

Overall: This is a great no fees bank. High APR savings, great accounts for the teens, and no min deposits make Capital One 360 shine. I would recommend anyone looking into online banking to check them out.

If you follow this link they even offer more promotions than on their current site (Current site doesn't offer savings promos)

https://home.capitalone360.com/referafriend?save=ZP2dn5yo1F

They charged me 25 bucks for nsf. and I had the funds. I ask how did that happen. She said it just happens some time. So I am out of the interest that would have been in my other bank That paying 1% I am still waiting for my 25 bucks back. I wonder it this has happen to anybody else. Since they are lowing there mm rate every week, I am sure others are taking there money out. It might be a ploy of the bank to keep the money in tiaa as long as they can

I had my account closed after 1 month. The provided me a credit line for situations where I went negative. Cool. But when I went into that credit line, they froze my account. When I spoke to them, they said I didn't do anything wrong, because I had the credit line there for that purpose. (??!?? so why!?). My paycheck got deposited a couple days after, and back to positive balance, and I wrote a check that bounced. They charged me a fee, but said that was enough to close my account. They didn't tell me the account was going to be closed until after my check got deposited, which pisses me off. Now I have to wait for a check in the mail so I can pay my bills, it's the 2nd of the month. Had they told me it would be closed, I would have gotten a paper check and cashed it to take care of my bills, not wait for my check from them. Stupid customer support.

Throughout several transaction disputes, I quit Discover in my life. They always stand on the side of the evil enterprises. They always believe the scam people, not the customers happily using the high rate cash back. Discover never cares about their customers. For the future safety, I stop all their services. I dispute the same cases through VISA, and VISA always takes care of my cases carefully. They keep tracking and figuring out what happened and happening. VISA does listen to their customers.

If you meet any fraud transaction, do not expect you will get the money back since Discover will not help you at all. They will reverse the dispute whatever proof you provide to them.

Through out several transaction disputes, I quit Discover in my life. They always stand on the side of the evil enterprises. They always believe the scam people, not the customers happily using the high rate cash back. Discover never cares about their customers. For the future safety, I stop all their services. I dispute the same cases through VISA, and VISA always takes care of my cases carefully. They keep tracking and figuring out what happened and happening. VISA listens to their customers.

I was forced to bank with them because I was an Orange ING customer. I live in California and the only way I can deposit checks are by snail mail or online. I never had a problem with ING. This crap of a "bank" does not listen to any suggestions nor complaints. I have an android phone and their app signs me out when I have to take a picture of my check. They have many complaints. I use the web through my macbook and through mobile and one says not enough memory (wrong!) to deposit and the other says, cannot process this now (when?!). I have tried every possible hour Eastern time. I have an iPad and the same.

Stay away from them poor CS and poor technological advancement.

I have been a member of USAA for 47years. Love the company..have referred many friends and family over the years.

Decided to get a mortgage with USAA because I felt they would be easy to work with and they know my history. Our credit rating is above 8 and we owned two homes debt free.

To say my experience was a nightmare would be an understatement. Total incompetence.. In the beginning when we were getting pre approved, things went well. As soon as we started the application process it was like someone from outer space took over the case. I know that banking regulations are very strict and all things must be verified. However, there is no excuse for losing documents, not returning phone calls a and generally having very little knowledge of financial situations that are not basic w-2s. Our processor was incompetent. I am very disappointed that USAA would subject their clients to this treatment. I know this person would never be hired to discuss insurance with USAA clients..so why the difference with the mortgage department?

I am in hopes that someone from USAA will read this and get back to me. As a long time member I think I am deserving of that courtesy.

Tom Dusel

While they are not available for everyone to use, to me they are a bright spot in a dark, faceless industry. I have been using online banking since their first day of existence since they have so few offices. They always seem ahead of the curve with technology and they are very responsive to every question and e-mail.

They don't win all of my business as some loan and mortgage rates are cheaper, but they are always my first stop.

did not see if someone posted this but you call the Philippines for the autoloan. payed 500 online and the take 1685 .i could go on but just say worst mess up bank ....customer service -0 engish please online experience -0