Reviews

Only writing this review because I couldn't believe all the bad reviews I saw on this site. I have had Ally for about a year now because I moved out to Hawaii and the local banks are all crap (no 'mainland banks' like wells fargo out here either). After some bad experiences with the locals I decided to just go the online route, ally was the best known so went with them. So far Ally has been the best bank I have ever had and I have never had a single issue with them.

They pay 100% of ATM fees everywhere exactly as advertised; give you free money transfers to any person at any bank, free checks etc. I even overdrafted my checking account once by accident and they waved all fees without me even asking. Also contrary to many reviews on here their customer service have been great for me. They have 24/7 phone availability, and I have never been on hold for more than 5 mins. People on the phone seem reasonably competent and never have done me wrong. Overall, a great bank if you know how to use a computer or pick up a phone.

Also, any review talking about car loans on here is not talking about the same Ally bank that offers checking/savings accounts; they are separate entities.

The teller was by herself and extremely slow. When I got to the front of the line I was told in a very rude manner to wait for a banker after waiting 40 minutes in line. I have come to this branch before to deposit money into an account and I was told by a female teller (once again) in a very rude manner that I could not be helped. This branch has rude workers, managers, and tellers. Personal banker by the name David did not help me, he was very rude and after talking to me he told me to get back in line to cash a check. PLEASE save yourself and never visit this branch. You will walk out regretting it. I will never step foot in this branch again.

Everyone told me the home buying process is so painful and tedious. Armando, Mimi and Micheal were so well organized and on top of their job, the process was so seamless. And they are all so pleasant to talk too.

I used to have an ING account. Back then it was great! Not such anymore. I used the following promo, found here in the reviews, which did work and I earned $50.

https://home.capitalone360.com/referafriend?save=ZP2dn5yo1F

The $50 is not instant like I have read about the savings bonus but I have an email telling me it will be deposited soon

Aside from the $50 bonus there is not much here. Customer service was bad. It took them 3 days to approve my account. I have heard mixed reviews about this but a lot of people say they are instantly approved. Again, I was not.

Aside from that, this is a checking account. Plain and simple. I see no advantage of using them over another bank.

Am I going to close my account? Probably not, but I don't see myself using it very often

Capital One bought a great thing and turned it into big bank styling

I had not used this account for a few months and had a $40 balance in it and attempted to direct deposit some money into the account to learn that it was not accepted. I called the Marble Falls Texas office and was told that I needed to come in and sign a paper to reactivate the account. Only then at the front desk with a surly and borderline rude woman was I told that the account was closed, My money had been taken in fees and that I would have to make a new deposit to reopen the account. They had not sent me any notification of "inactive account", "dormant account", or "closed account" when they effectively stole my money. I thought that I had learned a long time ago not to deal with large interstate banks. A small county bank or credit union does not treat customers this way so I will never open another account with a big bank. They have all robbed the Amercan people blind and then seek their own reimbursement through the US Congress..

I was mailed a check drawn from this bank location for over $4,000 I'm in Kansas called this branch to verify the check they told me to bring it into them. I again told them I was in Kansas, was told again they won't help me. Guess Wells Fargo Bank really isn't concerned about bank fraud?

johnny on the spot watching my credit card transactions..

My two properties are now in delinquency including penalties and interest due to Ally Bank's horrible bill paying service. They never sent the checks out for either of my properties semiannual taxes yet showed them in the system as having been sent. Their customer service department then refuses to make good on their obvious delinquency. One error....maybe. Two errors on the same day yet still claiming no responsibility? No way.

Stay away from this bank!!! The high interest rates they pay simply are not worth it.

We refinanced our home in 2012 with Fifth Third. They lost many of our documents and delaying the closing over and over until we could no longer get the rate we wanted. We decided to refinance with someone else a year later and getting the appropriate paperwork from the bank to give to the financing company has been a nightmare!!! I suspect they are trying to delay me moving my loan or they are just plain stupid. I requested documents that mysteriously took 5 days to be emailed to me. When they arrived, lo and behold only one document out of 50 was sent. I attempted to call back and request again, but this time, the rep Christopher, said he did not believe I was who I said I was and therefore there was a security breach and i would have to visit a branch. I asked to speak to a supervisor and he REFUSED my request. In all, if you want any sort of customer service or any documentation or any information about your account, DO NOT BANK HERE!

After being passed around from person to person, after turning in document after document, often the same ones over and over, bank of america was unable to close a simple refi, not just once, but 2 times! WHY I gave them a second chance I cannot answer, I think I thought that as I was(yes, I will be closing all my accounts with them), what I considered(well, they did too), a premium customer, and as I had met what I though were all of their requirements, you can imagine my disappointment when they closed the application with very little or no explanation really as to why. While their people were (mostly) nice, they were ineffective and inefficient, wasting my time and money.

My Schwab broker recommended quicken loans. They work exclusively with them as a result of their high service level and customer satisfaction. I was a bit snobby and didn't think that I would like working with an online bank, but to be honest, can't think of the last time I walked into a bank branch. They're closing not just the primary refi, but also a rental property, and both in record time. And with half the paperwork, one primary contact who is professional and courteous and values my time and money, and is working with and for me to make this process as easy and pain free as possible. As I have talked to friends about this, many have a horror story about B of A. I have not heard one bad thing about Quicken, and hope to turn many people onto them - their service strategy puts them way above!