Reviews

We refinanced our home in 2012 with Fifth Third. They lost many of our documents and delaying the closing over and over until we could no longer get the rate we wanted. We decided to refinance with someone else a year later and getting the appropriate paperwork from the bank to give to the financing company has been a nightmare!!! I suspect they are trying to delay me moving my loan or they are just plain stupid. I requested documents that mysteriously took 5 days to be emailed to me. When they arrived, lo and behold only one document out of 50 was sent. I attempted to call back and request again, but this time, the rep Christopher, said he did not believe I was who I said I was and therefore there was a security breach and i would have to visit a branch. I asked to speak to a supervisor and he REFUSED my request. In all, if you want any sort of customer service or any documentation or any information about your account, DO NOT BANK HERE!

After being passed around from person to person, after turning in document after document, often the same ones over and over, bank of america was unable to close a simple refi, not just once, but 2 times! WHY I gave them a second chance I cannot answer, I think I thought that as I was(yes, I will be closing all my accounts with them), what I considered(well, they did too), a premium customer, and as I had met what I though were all of their requirements, you can imagine my disappointment when they closed the application with very little or no explanation really as to why. While their people were (mostly) nice, they were ineffective and inefficient, wasting my time and money.

My Schwab broker recommended quicken loans. They work exclusively with them as a result of their high service level and customer satisfaction. I was a bit snobby and didn't think that I would like working with an online bank, but to be honest, can't think of the last time I walked into a bank branch. They're closing not just the primary refi, but also a rental property, and both in record time. And with half the paperwork, one primary contact who is professional and courteous and values my time and money, and is working with and for me to make this process as easy and pain free as possible. As I have talked to friends about this, many have a horror story about B of A. I have not heard one bad thing about Quicken, and hope to turn many people onto them - their service strategy puts them way above!

After attempting for the second time in a year to refinance with my bank(BofA), who I have banked with for over 20 years, 2 mortgages, never late, high equity, high balance accounts, and for the second time, after stating they could and would be able to close, providing them document after document, being passed around from person to person, the rate being extended again and again only to have the file closed with no explanation(and of course this is after paying for 2 appraisals), QUICKENLOANS, through Schwab, has been amazing. The level of professionalism, service, timeliness, ease - so not what I expected. Granted, I had low expectations - I don't normally give the same esteem to an online bank, especially one called quickenloans(seemed low end to me for some reason), but they will close(assuming no hiccups) not just one, but two refinances in under 40 days, at GREAT rates and super low fees. I am a convert. And I am closing ALL of my accounts with BofA. My 20 years of business and my loyalty to them meant more to me than to them. Needless to say, I now know why they have such high ratings in customer satisfaction - I reccommend you give them a try on your next loan or refi!

Customer BEWARE:

This bank will rip you off with all their hidden charges. I recently open an account hoping that I can easily cash my paycheck which is also from BofA but I was wrong. They charged me from using their teller and WORST they charged me $33 for so-called "overwithdrawal limit" on my savings account. I did not know and nobody told me that There is a number of times where I can withdraw or transfer my savings account. I am doing all my transactions online though. I am now on the process of transferring all my automatic payments to my Chase account and after that I will close my account to Bank of America and will never be their customer again.

This Bank do not deserve to have even a star in rating. there are other banks out there so please AVOID BANK OF AMERICA if you don't want headache.

This bank is so fishy and rediculous. After I submited my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card!

Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad I didn't give them the large sum of $ I was going to put in their bank. I'm more than happy to take my business elsewhere. I already conviniently opened an account with another bank, without any of their nonsense.

It was a waste of time to deal with their painful system that froze a few times.

I opened this account to take advantage of the cash back on purchases. I wish I had saved my time and money. I transferred from my Citibank account, which no longer earns airline miles, and deposited into my Perks Street account. Little did I know that my funds would be on hold for over 5 business days.

When I called to see my funds were not available, AFTER they had been debited from my Citi account, I was told Perk Street had the funds but could not release the hold for two more days. They basically held my funds hostage. I assume that was to earn interest. When I logged in and saw on the sixth business day that my available balance was still zero I had my husband call and he was finally able to get the funds released. It took emails and threats to get my own money that was clearly in their hands. I am closing this account ASAP! Run don't walk!

We have six accounts transfer from other bank. When ever we go the bank, no one has smiling face. Any question we asked, no one know the answer and they talk to Manager. Manger Debra even worst then others. No respect of their clients.

Horrible Horrible expereince

I moved recently to US and CapitalOne had a branch near to my office and I walk in to give them business. I was greeted by a gentlemen who provided me all info and suggested to open a checking account.

When I provided documents he wanted to see my physical passport and requested to bring in next day and promised that he would open it in 10mins

Next day I go there and I was greeted by some other lady and she said I cant open rewards account because i do not have SSN number yet and mentioned person who gave me info may be wrong, not sure how sure she was in to provide me that info

I visited this bank twice to open bank account with documents they requested on 1st day and 2nd day someone else says this documents doesnt suffice is ridiculous because bank employees should suppose to know what documents they need to open and all of them should have one common understanding and not each individually.

I walked out deciding never to do business with them because if 2 different employees set 2 different process to open a bank account think what would be state once I start doing business ??

Thanks, I was saved from this bad bank

I asked if they wanted to know why I was closing my accounts & they were completely uninterested. They freeze your savings (no notice) & you have to go into the bank to unfreeze, This was for "MY protection?The "free" is dishonest, they charge $10 a month.

I had my daughters listed as heirs when I opened accounts and they would not acknowledge that. I asked what would happen if I passed and was told my daughters would have real problems getting my money,

This bank scares me. Thankfully my money is safe with real customer service people across the street.