A+ MyBankTracker Rating

TIAA Direct

About TIAA Direct

TIAA-CREF is short for Teachers Insurance and Annuity Association – College Retirement Equities Fund is a leading retirement provider for people who work in the academic, research, medical and cultural fields. TIAA Direct is a division of TIAA-CREF Trust Co, FSB. Deposits up to $250,000 at TIAA-CREF Trust Company, FSB are insured by the FDIC (member since 1998).

TIAA Direct logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful TIAA Direct Bank Customer Reviews

  • K
    Reviewed By Keenan Mar 19, 2014

    Terrible

    This bank advertises great interest rates for money markets but it's not worth the trouble. I can't even make deposits to my own bank because every time I try to log in to mobile banking it says my password is reset. I've spent an hour on the phone with customer service and I received FOUR emails saying that my password has been reset. They were unable to resolve the issue. I actually ended the conversation letting them know that I'd be withdrawing my money and literally taking my money to the bank...elsewhere.

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    TIAA Direct

    Replied on Mar 22, 2014

    Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

  • B
    Reviewed By bankuser12 Aug 14, 2013

    Don't be fooled by the rates, they'll get you back with fees and bad service

    My account was assessed a fee. The customer service agent did not even know where any documentation of the fee was buried, but still refused to waive the fee as a one-time courtesy. They clearly do not value their customers and are more interested in assessing fees. They also bait and switch with their interest rates.

    Is this review helpful?

    TIAA Direct

    Replied on Aug 14, 2013

    Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

  • Reviewed By Jason R. Feb 22, 2012

    Best rate out there

    I ended up making three calls to their customer service to get everything I wanted.

    1. I completed the application over the phone due to a bug on their application form
    2. I was locked out of my account (most likely my password was reset)
    3. I wanted remote deposit on my iPhone

    They have the best rates available as of today (2/22/2012). I'm in the process of transferring my other savings accounts (0.80% APY and 0.70% APY).

    So far the online experience is clean and simple. I'll update this review when I've finished my transfers.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A