Currently not accepting new applications for all deposit accounts.
I ended up making three calls to their customer service to get everything I wanted.
1. I completed the application over the phone due to a bug on their application form
2. I was locked out of my account (most likely my password was reset)
3. I wanted remote deposit on my iPhone
They have the best rates available as of today (2/22/2012). I'm in the process of transferring my other savings accounts (0.80% APY and 0.70% APY).
So far the online experience is clean and simple. I'll update this review when I've finished my transfers.
They just dropped the MMA to 0.99%, sorry to inform that rates dropped again MMA is now 0.75% and checking is at 0.05% 05/10/2013.
Received a Threatening Letter From TIAA DIRECT telling me I need to call them with information they need to comply with the patriot act. or they may restrict access to my account or close it.
The letter states the call will "take no longer than 5 minutes"
I have now been on hold listening to a recorded apology for the hold time for more than an hour.
Worst customer service I have ever encountered from a financial institution.
I will try to call again tomorrow.
After 12 months of no activity
|Non-Sufficient Fund (Overdraft)||$25||$30|
|Stop Payment item||$25||$27|
|Domestic Wire Transfer (Outbound)||$20||$22|
|Domestic Wire Transfer (Inbound)||$10||$9|
20,000 ATMs in the Moneypass and Sum / Intercept networks