A+ MyBankTracker Rating

TIAA Direct

About TIAA Direct

TIAA-CREF is short for Teachers Insurance and Annuity Association – College Retirement Equities Fund is a leading retirement provider for people who work in the academic, research, medical and cultural fields. TIAA Direct is a division of TIAA-CREF Trust Co, FSB. Deposits up to $250,000 at TIAA-CREF Trust Company, FSB are insured by the FDIC (member since 1998).

TIAA Direct logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful TIAA Direct Bank Customer Reviews

  • R
    Reviewed By Roar2j May 28, 2016

    Mad as hell!

    I have been waiting for a new card for over 2 weeks and still have not received it. The first card i ordered was supposed to come normal mail the second was expedited to next day deliver an its day 3.....well time to move my direct deposit some where else due to them not even having a tracking number then im told today that they were having issues with the cards getting out!!!!!!! You dont wait 2 n half weeks to tell a customer who btw has his retirement funds attach to his account that! I am in disbelief as i sit up here on a holiday weekend with no access to my money. Thanks Tiaa your message was very direct u dont care. God bless.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on May 28, 2016

    We’re sorry you’re having a problem and want to help. Please email us at social@tiaadirect.com with your contact information and we can have someone reach out.

  • K
    Reviewed By Keenan Mar 19, 2014

    Terrible

    This bank advertises great interest rates for money markets but it's not worth the trouble. I can't even make deposits to my own bank because every time I try to log in to mobile banking it says my password is reset. I've spent an hour on the phone with customer service and I received FOUR emails saying that my password has been reset. They were unable to resolve the issue. I actually ended the conversation letting them know that I'd be withdrawing my money and literally taking my money to the bank...elsewhere.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on Mar 22, 2014

    Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

  • B
    Reviewed By bankuser12 Aug 14, 2013

    Don't be fooled by the rates, they'll get you back with fees and bad service

    My account was assessed a fee. The customer service agent did not even know where any documentation of the fee was buried, but still refused to waive the fee as a one-time courtesy. They clearly do not value their customers and are more interested in assessing fees. They also bait and switch with their interest rates.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on Aug 14, 2013

    Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A