A+ MyBankTracker Rating

TIAA Direct

About TIAA Direct

TIAA-CREF is short for Teachers Insurance and Annuity Association – College Retirement Equities Fund is a leading retirement provider for people who work in the academic, research, medical and cultural fields. TIAA Direct is a division of TIAA-CREF Trust Co, FSB. Deposits up to $250,000 at TIAA-CREF Trust Company, FSB are insured by the FDIC (member since 1998).

TIAA Direct logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful TIAA Direct Bank Customer Reviews

  • R
    Reviewed By Roar2j May 28, 2016

    Mad as hell!

    I have been waiting for a new card for over 2 weeks and still have not received it. The first card i ordered was supposed to come normal mail the second was expedited to next day deliver an its day 3.....well time to move my direct deposit some where else due to them not even having a tracking number then im told today that they were having issues with the cards getting out!!!!!!! You dont wait 2 n half weeks to tell a customer who btw has his retirement funds attach to his account that! I am in disbelief as i sit up here on a holiday weekend with no access to my money. Thanks Tiaa your message was very direct u dont care. God bless.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on May 28, 2016

    We’re sorry you’re having a problem and want to help. Please email us at social@tiaadirect.com with your contact information and we can have someone reach out.

  • H
    Reviewed By hjablo May 28, 2016

    Thinking!

    I was thinking of getting involved with TIAA on a promo basis. Before I did, I decided to read the reviews and they don't look all that good. So, TIAA, if you are tracking this post, you had better clean up your mess, before people like myself get involved with you. Way to many negative posts!.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on May 29, 2016

    We are here to help our customers succeed and would love to discuss how we can help you too. Please email us at social@tiaadirect.com with your contact information and we can have someone reach out.

  • S
    Reviewed By Sandush Jul 23, 2016

    Excellent customer service

    Their customer service is excellent. My call was taken right away. The agent understood what I needed and handled it very professionally. All in all I am very happy with my choice in banks. I had to move around a lot of banks before I was able to find the right fit.

    Thank you for your feedback Is this review helpful?

    TIAA Direct

    Replied on Jul 23, 2016

    Thanks for your message. We're so happy we could help you. Let us know if you need anything else.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A