National Bank,

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A MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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BB&T Fees

  • National Average
  • Monthly Inactivity $8 $6
  • Non-Sufficient Fund (Overdraft) $36 $30
  • Stop Payment item $34 $27
  • Return Deposit $12 $13
  • Domestic Wire Transfer (Outbound) $24 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2.5
    5 - international

Locations & Hours

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Latest Customer Reviews

    Reviewed By mwaym Feb 14, 2018

    BB&T Branch of Independence, KY Nicholson Branch

    If you want your privacy invaded, Deanna Damon Branch Banker should will help you with that.
    She questioned me about personal and private information which had nothing to do with banking. Then Mo Coppage lied about getting free checking account statements free from former Bank of KY. So some customers have to pay, but if your a relative it's free to your old checking account statements. .
    I wouldn't it past Deanna Damon to steal money out of some accounts. She's a liar.
    She manages money for her brother's illegal drug activity until recently, she switched to Huntington and his house foreclosed as they are running scared
    . Yes, if you want to do business with a bank that keeps someone like her on the payroll, go ahead you'll be deeply dissatisfied.
    By the way, Deanna Damon's brothers are gun and drug felons.
    Corporate is even worse to work with. Stay away. Fifth Third is awesome, great customer service, no privacy invasion and treat you like you're the only customer they have. BB&T employees are deeply disgruntled.

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    Reviewed By Britty822 Dec 28, 2017


    The absolute worst customer service, they lack basic communication for the important matters on your account, and altogether the WORST bank I ever have dealt with. Will hit you with as many fees as they can squeeze out of you.

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    Reviewed By BobS Dec 15, 2017

    Terrible customer service

    Deanna Bolding is terrible. Said she could close a loan in 14 days. I provided any info she needed within hours of the request and she was able to close the loan in 33 days. One of the most scatterbrained and worthless people I have ever tried to work with.

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