B+ MyBankTracker Rating

About BB&T

BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its commercial banking subsidiary, Branch Banking and Trust Company (Branch Bank). Branch Bank provides a range of banking and trust services for retail and commercial clients in its geographic markets, including small and mid-size businesses, public agencies, local governments and individuals. Building on a tradition of excellence in community banking that stretches back to 1872.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful BB&T Bank Customer Reviews

  • H
    Reviewed By Had0518 Sep 3, 2015

    Closed all of my accounts.

    If I could put 0 stars I would. Bb&t completely screwed me over with an over draft fee. They were supposed to stop an automatic transfer and didn't so because of this my acct went negative. It cost me over $500 to spend $100 of my own money! They did nothing to help resolve the issue so my entire family and I closed our accounts immediately. WORST bank ever.

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  • T
    Reviewed By THEREALONE Mar 15, 2016

    This bank is Shitty

    this bank is slow as a turtle, and as useless as a wet tissue. you can kiss that direct deposit goodbye until the week after you get paid! then they will have the money in the account, hope that its all there. the worse thing you can do with this bank is get an account. cause everytime you see it its in the negative even when you got money. and the people there suck, they might as well hire a blow up doll. everything about this bitch stinks.! ... i cant take back my star,but if i could best to believe it would be no stars for this generic ass "bank"

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  • B
    Reviewed By BBQGUY Nov 13, 2015

    Bring back Susquehanna

    I'm an unwilling customer of BB&T, they acquired Susquehanna Bank. I've been without access to my accounts all week, and when you call their 800 number the wait times are 45 minutes or more if you can get through. Once you do get through its no better, the customer service people can't fix the problem of having passwords that allow you to view your account on line. The local branch manager promised to call back today but never did. Will be shopping for a new bank. I was forced to rate the bank one star, realistically the bank should get no stars.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A