U.S. Bank

National Bank, usbank.com

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B+ MyBankTracker
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

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U.S. Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $36 $30
  • Stop Payment item $30 $27
  • Return Deposit $36 $13
  • Domestic Wire Transfer (Outbound) $30 $22
  • Domestic Wire Transfer (Inbound) $20 $10
  • Non-Bank ATM $2.5

Locations & Hours

map of local branches and ATMs

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Latest Customer Reviews

    Reviewed By Blahblah Dec 15, 2017

    Horrible customer service

    I am here on 12/15/17 at the Kirksville Missouri Mcpearson branch, I walked in at about 3:15 and asked for Ashton. I spoke to her a few days ago about my account, she gave me false information so I called back the next day. A lady asked for my name and number and told me she would call back and I never received a call. When I got off of work I called the branch twice and no one answered so I drove up there. Two guys were standing at their stations not doing anything and one guy was helping cutomers. I dont understand why the phone was answered. I was told that Ashton was in the phone I would have to wait which was fine. Then she got off of the phone and sat in her office for about 10 minutes, I dont know if she forgot that she had people waiting on her or what so then she placed a call, got off the phone sat in there for another 5 minutes then came to get the next customer. I left and didnt get the help I needed but I felt that this branch is very unprofessional and when it comes to customer service they are seriously lacking.

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    Reviewed By kendraanna Dec 12, 2017


    I'm trying to 'make amends' and pay the money that I owe to US Bank. I went to my local branch and they were unable to help, just give me the 24 hr banking number (after I waited in line for over ten minutes while one teller helped a customer, one teller told me to wait and then proceeded to sit at her desk and do nothing, and another didn't address me until my phone rang and I had to walk away).
    Later, I called the number and I was put on hold for ten minutes. She then transferred me and I was put on hold again for three minutes. A woman then told me to call someone else and without warning, rattled off a phone number. I asked her to hold on so I could get a pen and write it down. She told me it again in an annoyed tone. She then was overly cheerful at the end of the conversation. I've worked in customer service and I knew she was "killing me with kindness", which greatly irked me.
    I then called that number and I was put on hold for a few minutes. Someone answered and said I was going to be put on hold again, which lasted another few minutes. When that person picked up again, I was transferred yet again, this time to the to the collection agency.
    Again, I was put on hold for several minutes. This person then told me I CAN PAY IT AT MY LOCAL BRANCH. I am literally trying to pay money I owe and I had to jump through hoops to then be told I can pay it the way I had originally tried to do it.
    ONLY counting phone time, this whole thing took about 45 minutes. This doesn't count the time I spent in the actual bank.

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    Reviewed By amit Dec 11, 2017

    Liars!!!! Don't get caught into credit card cash back

    Rep over Ph told that I should be getting 5% cash back which I signed up for already. After 1 month again called and was told that I couldn't get because there is a cap on over all cash back. I decline 0% offer from furniture store and got full balance on card and now US bank making fool out of it. Stay away from this bank.,

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