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Does TD Bank Offer Free Coin Counting Machines?

Learn more about how TD Bank customers can deposit and count their coins after the Penny Arcade machines were removed from branches.

TD Bank, NYC

TD Bank, coined as America's Most Convenient Bank, does not provide coin-counting machines to customers.

Previously, the bank was popular because it did offer the "Penny Arcade" coin-counting service, but it has been suspended due to reports that it was shortchanging users.

If you need to deposit a large number of coins, find out where you can still do so.

How TD Bank Customers Can Deposit Coins

In order to deposit coins, TD Bank customers will have to use coin wrappers. These wrappers are available for free by visiting a TD Bank branch.

Tip: Most banks will give you free coin wrappers.

Customers have to wrap their coins at home before depositing them.

This is the standard procedure that most other banks don't offer coin-counting machines.

Where You Can Still Find Coin Counters

Although TD Bank doesn't offer coin-counting machines, other banks may provide them.

However, you'll most likely have to pay a fee (a small percentage of the amount counted) if you're a non-customer. Some banks won't even let you use the machines as a non-customer.

Coinstar for gift cards and donations

Coinstar, a third-party company, has coin-counting machines at supermarkets.

However, it does come with an expensive 11.9% fee when the coins are converted into cash.

Stores With Coinstar Coin Counter Machines

Stores
Wal-Mart
Winn Dixie
Food 4 Less
Vons
Ralphs
ShopRite
The Food Emporium
Safeway
Acme
Kroger
Jewel

Luckily, you can avoid the fee because Coinstar also allows you to exchange your coins for gift cards and charitable donations without any fee.

Coinstar Redemption

Coin exchange option Fee How it works
Cash voucher 11.9% (fees can vary by location) Turn in the cash voucher to a cashier
eGift Card None Gift code is printed on the receipt
Charitable donation None Donation is automatically made -- with a receipt for tax purposes

History of TD Bank Penny Arcade Machines

In 2008, Canadian-based TD Bank acquired Commerce Bank and since then has kept most perks, such as being open seven days a week, allowing dogs, and offering dog treats.

The Penny Arcade machine was a coin counter that allowed anyone (even non-customers) to count their coins.

Users were allowed to guess the total value of the coins.

If guessed within a certain range of the correct amount, users would collect a small prize when they took the receipt to a TD Bank teller.

Meanwhile, users could cash out the coins or have them deposited into a TD account.

In November 2015, TD Bank started charging non-customers to use the machine. An interesting decision by TD, as the service drove over 6 million non-customers a year to TD branches.

Mixed response to the fee changes

If you are like us, you know counting change can be annoying. This is why TD Bank's decision to begin charging non-customers is kind of a bummer.

The service, which was a free-for-all, started to come with a 6% fee for those who don’t have a TD account.

One comment read: “I am a customer of TD, and it never made sense to me that non-customers received the same convenience at no cost to them.

They should bank with them if they want the service for free. I am sure their bank doesn't provide free coin counting.

TD is a fantastic bank and not a non-profit, and the bottom line is that coin-counting machines and the processing of the coin are expensive! All you have to do is be a customer!”

While this move to charge have upset non-customers who use the service every year, TD Bank felt is was the best decision for their current customers.

When asked why the change was made, a spokesperson for the bank indicated that a number of customers and employees were complaining that non-customers who use the machine were negatively impacting the service (Source: American Banker).

Penny Arcade machines were removed entirely

TD removed the coin-counting machines from all branches in May 2016 because customers were complaining that they were being shortchanged.

Allegedly, the machines counted coins inaccurately. Customers counted the coins before putting them through the machine and discovered that it was consistently recognizing less money than it should.

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