BBVA Compass Bank
National Bank, bbvacompass.com
Most Popular Accounts
About the Bank
BBVA Compass is a regional bank based in Alabama with a large branch presence in the South and the West. It offers a full-suite of financial products and services and it is known for pioneering innovation banking technology. BBVA Compass is also known for being very fee-friendly when compared to other large banks.
BBVA Compass Bank Fees
- National Average
- Monthly Inactivity $5 $6
- Non-Sufficient Fund (Overdraft) $38 $30
- Stop Payment item $25 $27
- Return Deposit $6 $13
- Domestic Wire Transfer (Outbound) $16 $22
- Domestic Wire Transfer (Inbound) $15 $10
- Non-Bank ATM $2.0 $1.0
Locations & Hours
Locations & Hours
We found bank branches & ATMs within miles of .View Locations & Hours
Latest Customer Reviews
Reviewed By CompassSux Jan 5, 2018
I will never do business with Compass Bank ever again.
Wait till you try to get your money when your CD matures. O, they'll let you apply for & fund a CD on line, but just wait till it matures & you try to get your money out. Their rates suck so bad right now that nobody in their right mind would open a CD with them at this time, but I opened a 5 year CD with them (5 years ago) and it just matured on 12/31/17, and you would think I was the worst customer ever because I now want to transfer my money into a bank that is paying 5 times the interest they are. I was on the phone with them several times before it matured explaining to them that I was going to be withdrawing the money as soon as it matured. Well, when it matured, and then they renewed the CD against my will at .50%. They won't let me electronically transfer the money out of their bank and they wont transfer the money for me, and the nearest branch to me is an 80 mile round trip. Their call back service hung up on me twice and when I did finally get thru to someone, they transferred me all around and then hung up on me again and I still never got my money transferred, so I sent them a message thru their secure message center requesting the money to be transferred so I have something in writing within the 10 day grace period proving that I contacted them and requested the money be transferred so that I don't get hit with a $25 fee for closing a CD early that I never requested to be renewed in the first place. At this time, you can get a 5 year CD rate of 2.50% (see ratebrain.com). A Discover Bank Savings Account is currently paying 1.3% and your money stays liquid, and Compass wants to pay .50% for a 5 year CD. There's a no brainer. My secure message was suppose to be answered within 48 hours and I am now at 72 hours with no response. They can expect a lawsuit real soon.Thank you for your feedback Is this review helpful?
Reviewed By erisnushi Dec 19, 2017
Worst Bank ever
I have been banking with them for years and they suck. They don't consider the good relationship you've had with them or the length of it. They will reduce your limits as they see fit, without considering the negative effect it may have on your credit report.
Do not bank with these people!!Thank you for your feedback Is this review helpful?
Reviewed By BedazzledCheeto Nov 20, 2017
So, I've been trying to contact these people via email since phone calls are a struggle. Half the time, you're not actually listened to and what you requested doesn't actually happen. I should have known it'd be a bumpy ride when I first opened my account and was given checks to use. Checks? Seriously? No temporary debit card. I was like, "Fine. Checks are still legal tender" except when I actually tried to use them. After being declined and showing that I actually had money in my account, I called the bank and spoke with a "customer agent".
After explaining that the person making the purchase was in fact me, and if they could clear that up, I got an unintelligible reply (a series of mumbles. Great service there) I (wrongfully) assumed that my request would be honored. Guess what. It wasn't. I gave up on trying to use the (useless) checks and just waited it out until I actually received my debit card. This all within the first few days of signing up with them, which was in July of this year.
Fast forward a few months and I'm deeply in the red. I had requested that if I didn't have the funds available, decline the purchase. Period. Not that hard. To BBVA, I'm assuming that translated to "oh, you mean make sure you get an NSF on everything? WILL DO." So I write an email to them, because working with the customer service via phone is painful and making sure my account wasn't shut down was pretty important. Wrote my email, got a reply that asked me to supply the same information that I had written and answered it accordingly. Or I would have if their online system wasn't so broken.
So I did what any other person would do and started with a fresh email. I once again explained the situation, gave them the information that they would undoubtedly ask for again, then waited. The answer I received was so incompetent, it made me wonder how it is she became an agent of anything let alone being in charge of banking and loans. Totally disregarding the issue that started it all in the first place, she went on to request information about my technical difficulties then ended it with how she could see that I had been a loyal customer for years and that she was sorry I was having problems.
Years. Because being signed up since July of the same year is considered years. With the email system still not working, I gave up, sucked it up and took to the phone. After being on hold for ten minutes, I was hung up on. So I called back, was on hold for yet another ten minutes and when someone FINALLY picked up, there was no one there.
I've been in a call center environment. I feel for these people, I really do. But if you're not competent enough to do a job, don't do it. Since opening an account with BBVA, I've regretted doing so every day that I look at my account or have to deal with their customer service. I wouldn't recommend this bank to my worst enemy with a gun to my head.Thank you for your feedback Is this review helpful?