BBVA Compass Bank

National Bank, bbvacompass.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Headquartered in Birmingham, Alabama, BBVA Compass is one of the largest regional banks in the country. The bank operates more than 670 branches in Alabama, Arizona, California, Colorado, Florida, New Mexico and Texas. In addition to branches, banking customers can also access their money at nearly 1,000 ATM locations.

BBVA Compass offers personal banking services, including checking accounts, savings accounts, credit cards, home loans, personal loans and investment services. It's one of a handful of brick-and-mortar banks that still offers free checking. ClearConnect Checking has no monthly service charge and a $25 minimum balance to open. This account offers fee-free access at BBVA Compass and Allpoint ATMs, spanning 55,000 ATMs worldwide.

An interest checking account is also available if you'd prefer to earn interest on deposits. This account features a higher monthly service fee but you have multiple ways to avoid it, such as maintaining a $5,000 average daily balance. This account has the same fee-free ATM structure as the ClearConnect account, along with unlimited check-writing. BBVA Compass also offers two foreign ATM fee rebates per month for interest checking customers.

A third account, Free Checking, has no monthly service fee and unlimited check-writing. The main difference between this account and ClearConnect Checking is that free ATM access extends only to BBVA Compass machines. The Easy Checking account is designed for customers who are in the process of rebuilding their finances and may not qualify for another checking option.

ClearConnect Savings, ClearChoice Savings and ClearConnect Money Market accounts can help you earn interest on money that you don't plan to spend right away. These accounts can be linked to a BBVA checking account for overdraft protection and all three can be opened with just $25. The difference between ClearConnect Savings and ClearChoice Savings is that the former has no quarterly service charge. CDs are another way to save if you have $500 or more to set aside. Terms range from 12 to 36 months.

BBVA offers specialty programs that go above and beyond the typical banking options. Premier Personal Banking, for instance, offers perks like rate discounts on home equity lines of credit and express personal loans and waivers of certain bank fees. Everyday Heroes offers similar benefits to members of the military, law enforcement personnel, teachers and healthcare providers. Opportunity and Second Chance Banking are designed for people who have limited banking experience or need help rebuilding credit.

All of these accounts can be managed through BBVA's digital banking services. That includes ATM banking, online banking and mobile banking. BBVA Compass Wallet gives you greater control of your debit and credit cards. You can use this feature to set up account alerts, redeem rewards or temporarily block the use of your card if it's lost or stolen. The award-winning mobile bank app delivers all the functionality you need to manage your accounts from anywhere, including bill pay, mobile deposit, account alerts and mobile payments through Popmoney. You can also send customer service a message through your mobile app in case you need help or have an account question.

BBVA Compass Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $38 $30
  • Stop Payment item $25 $27
  • Return Deposit $6 $13
  • Domestic Wire Transfer (Outbound) $16 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2 $1

Locations & Hours

map of local branches and ATMs
Branches
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Latest Customer Reviews

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  •  
    Reviewed By CompassSux Jan 5, 2018

    I will never do business with Compass Bank ever again.

    Wait till you try to get your money when your CD matures. O, they'll let you apply for & fund a CD on line, but just wait till it matures & you try to get your money out. Their rates suck so bad right now that nobody in their right mind would open a CD with them at this time, but I opened a 5 year CD with them (5 years ago) and it just matured on 12/31/17, and you would think I was the worst customer ever because I now want to transfer my money into a bank that is paying 5 times the interest they are. I was on the phone with them several times before it matured explaining to them that I was going to be withdrawing the money as soon as it matured. Well, when it matured, and then they renewed the CD against my will at .50%. They won't let me electronically transfer the money out of their bank and they wont transfer the money for me, and the nearest branch to me is an 80 mile round trip. Their call back service hung up on me twice and when I did finally get thru to someone, they transferred me all around and then hung up on me again and I still never got my money transferred, so I sent them a message thru their secure message center requesting the money to be transferred so I have something in writing within the 10 day grace period proving that I contacted them and requested the money be transferred so that I don't get hit with a $25 fee for closing a CD early that I never requested to be renewed in the first place. At this time, you can get a 5 year CD rate of 2.50% (see ratebrain.com). A Discover Bank Savings Account is currently paying 1.3% and your money stays liquid, and Compass wants to pay .50% for a 5 year CD. There's a no brainer. My secure message was suppose to be answered within 48 hours and I am now at 72 hours with no response. They can expect a lawsuit real soon.

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  •  
    Reviewed By erisnushi Dec 19, 2017

    Worst Bank ever

    I have been banking with them for years and they suck. They don't consider the good relationship you've had with them or the length of it. They will reduce your limits as they see fit, without considering the negative effect it may have on your credit report.
    Do not bank with these people!!

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  •  
    Reviewed By BedazzledCheeto Nov 20, 2017

    Breathtaking Stupidity

    So, I've been trying to contact these people via email since phone calls are a struggle. Half the time, you're not actually listened to and what you requested doesn't actually happen. I should have known it'd be a bumpy ride when I first opened my account and was given checks to use. Checks? Seriously? No temporary debit card. I was like, "Fine. Checks are still legal tender" except when I actually tried to use them. After being declined and showing that I actually had money in my account, I called the bank and spoke with a "customer agent".

    After explaining that the person making the purchase was in fact me, and if they could clear that up, I got an unintelligible reply (a series of mumbles. Great service there) I (wrongfully) assumed that my request would be honored. Guess what. It wasn't. I gave up on trying to use the (useless) checks and just waited it out until I actually received my debit card. This all within the first few days of signing up with them, which was in July of this year.

    Fast forward a few months and I'm deeply in the red. I had requested that if I didn't have the funds available, decline the purchase. Period. Not that hard. To BBVA, I'm assuming that translated to "oh, you mean make sure you get an NSF on everything? WILL DO." So I write an email to them, because working with the customer service via phone is painful and making sure my account wasn't shut down was pretty important. Wrote my email, got a reply that asked me to supply the same information that I had written and answered it accordingly. Or I would have if their online system wasn't so broken.

    So I did what any other person would do and started with a fresh email. I once again explained the situation, gave them the information that they would undoubtedly ask for again, then waited. The answer I received was so incompetent, it made me wonder how it is she became an agent of anything let alone being in charge of banking and loans. Totally disregarding the issue that started it all in the first place, she went on to request information about my technical difficulties then ended it with how she could see that I had been a loyal customer for years and that she was sorry I was having problems.

    Years. Because being signed up since July of the same year is considered years. With the email system still not working, I gave up, sucked it up and took to the phone. After being on hold for ten minutes, I was hung up on. So I called back, was on hold for yet another ten minutes and when someone FINALLY picked up, there was no one there.

    I've been in a call center environment. I feel for these people, I really do. But if you're not competent enough to do a job, don't do it. Since opening an account with BBVA, I've regretted doing so every day that I look at my account or have to deal with their customer service. I wouldn't recommend this bank to my worst enemy with a gun to my head.

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  •  
    Reviewed By BedazzledCheeto Nov 20, 2017

    Breathtaking Stupidity

    So, I've been trying to contact these people via email since phone calls are a struggle. Half the time, you're not actually listened to and what you requested doesn't actually happen. I should have known it'd be a bumpy ride when I first opened my account and was given checks to use. Checks? Seriously? No temporary debit card. I was like, "Fine. Checks are still legal tender" except when I actually tried to use them. After being declined and showing that I actually had money in my account, I called the bank and spoke with a "customer agent".

    After explaining that the person making the purchase was in fact me, and if they could clear that up, I got an unintelligible reply (a series of mumbles. Great service there) I (wrongfully) assumed that my request would be honored. Guess what. It wasn't. I gave up on trying to use the (useless) checks and just waited it out until I actually received my debit card. This all within the first few days of signing up with them, which was in July of this year.

    Fast forward a few months and I'm deeply in the red. I had requested that if I didn't have the funds available, decline the purchase. Period. Not that hard. To BBVA, I'm assuming that translated to "oh, you mean make sure you get an NSF on everything? WILL DO." So I write an email to them, because working with the customer service via phone is painful and making sure my account wasn't shut down was pretty important. Wrote my email, got a reply that asked me to supply the same information that I had written and answered it accordingly. Or I would have if their online system wasn't so broken.

    So I did what any other person would do and started with a fresh email. I once again explained the situation, gave them the information that they would undoubtedly ask for again, then waited. The answer I received was so incompetent, it made me wonder how it is she became an agent of anything let alone being in charge of banking and loans. Totally disregarding the issue that started it all in the first place, she went on to request information about my technical difficulties then ended it with how she could see that I had been a loyal customer for years and that she was sorry I was having problems.

    Years. Because being signed up since July of the same year is considered years. With the email system still not working, I gave up, sucked it up and took to the phone. After being on hold for ten minutes, I was hung up on. So I called back, was on hold for yet another ten minutes and when someone FINALLY picked up, there was no one there.

    I've been in a call center environment. I feel for these people, I really do. But if you're not competent enough to do a job, don't do it. Since opening an account with BBVA, I've regretted doing so every day that I look at my account or have to deal with their customer service. I wouldn't recommend this bank to my worst enemy with a gun to my head.

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  •  
    Reviewed By rwhite11 Mar 18, 2017

    An inept OF A BANK THAT SHOULD BE CLOSED

    RICHARD WHITE
    2824 SEASIDE DRIVE
    SEABROOK, TEXAS 77586

    Saturday, March 18, 2017

    Mr. Onur Gen
    BBVA Compass CEO, and;
    Rafael Bustillo
    Chief Operating Officer
    15 South 20th Street,
    Birmingham, Alabama 35233

    Dear Sirs:

    In my 55 years of banking with various banking Institutions I have never had a worse miserable year of bad customer service experience at your Bank located at 4652 NASA Parkway Seabrook, Texas 77586 Not only am I very disappointed by my experiences there. But yesterday 3/17/2017 was one of my worst experiences.
    I had a jumbo CD that was due to mature on 3/16/2017 so for the past two weeks I went in to locate and talk to the Branch Manager because the excellent customer service representative that worked there who opened my accounts and quit and had never replaced him. Leaving only a totally inept grumpy arrogant Investment advisor by the name of Joel Beeson.
    When I arrived at the Branch at 2:52 P.M. on a Friday afternoon I asked for the Branch Manager to see what I can do with my maturing CD and My Money Market which had been paying 1.35% interest the teller informed me as usual the Manager is out to Lunch surprised NOT, So I waited to see this out to lunch Manager who lets this branch to be unorganized and disconnected from the Customers.
    At 3:33 PM and the manager is still out to lunch. So, Inept and rude Joel Beeson approached me and asked if he could be of help. I showed him my notice of maturity and asked him to place the CD funds that had an Interest rate of 1.39% in my MM account that was advertised at 1.0% and he explained that my MM was also dropping from 1.28% to .04%. I showed him the advertisement I had received and that the MM rate was advertised at 1.0 % and he rudely and dismissively stated that that was for new money only which there was no notice of such and proceeded to give me his card and proudly stated that not only was he an Investment Representative for BBVA Compass but also a Senior Financial Sales Advisor for BBVA COMPASS.
    I then asked if he would call his corporate office and verify that and in an extortion style tone stated I am not going to be fired because of you. So, at 4:12 P.M. and still no Manager on a busy Friday afternoon, and I told Mr. Beeson to close my CD Account MM Account and Checking Account and went down the street to another bank and received a rate of 1.105%
    In summary, The Seabrook, Texas BBVA Brach and its Manager and Bank Officer / Investment Representative / Senior Financial Sales Advisor are the most incompetent, inept bank personnel, I ever hope to deal with and did not change banks earlier because of the penalty clause and "dont let their bait and switch "high yield" money market and CD account lurk you into opening an account with BBVA Compass Bank because the "good rate" would only last a couple of months and will drop way low and I have had nothing but negative experiences with this Branch after my original officer left and was forced to stay because of my time deposits.

    Richard White
    Attachment (2).

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  •  
    Reviewed By Disneybear Feb 19, 2017

    Worst Bank Ever like to give ZERO Stars

    dont know where to begin. hardest web site to navigate! on hold forever if you try to call them. worst app ever. better off keeping your money under your mattress.. if you have over draft protection they dont tell you how much a payment is or when its due they just close the acct with no communication. only way to pay your auto loan on line is your forced to open a checking account, when i got my new car loan they sent out a payment book how 1970s. you have no idea how much is going to interest and principal. if you want a GREAT bank go with Capital One 360 its free and the app and the bank are great even though they dont have any physical banks

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  •  
    Reviewed By CompassSux Jan 5, 2018

    I will never do business with Compass Bank ever again.

    Wait till you try to get your money when your CD matures. O, they'll let you apply for & fund a CD on line, but just wait till it matures & you try to get your money out. Their rates suck so bad right now that nobody in their right mind would open a CD with them at this time, but I opened a 5 year CD with them (5 years ago) and it just matured on 12/31/17, and you would think I was the worst customer ever because I now want to transfer my money into a bank that is paying 5 times the interest they are. I was on the phone with them several times before it matured explaining to them that I was going to be withdrawing the money as soon as it matured. Well, when it matured, and then they renewed the CD against my will at .50%. They won't let me electronically transfer the money out of their bank and they wont transfer the money for me, and the nearest branch to me is an 80 mile round trip. Their call back service hung up on me twice and when I did finally get thru to someone, they transferred me all around and then hung up on me again and I still never got my money transferred, so I sent them a message thru their secure message center requesting the money to be transferred so I have something in writing within the 10 day grace period proving that I contacted them and requested the money be transferred so that I don't get hit with a $25 fee for closing a CD early that I never requested to be renewed in the first place. At this time, you can get a 5 year CD rate of 2.50% (see ratebrain.com). A Discover Bank Savings Account is currently paying 1.3% and your money stays liquid, and Compass wants to pay .50% for a 5 year CD. There's a no brainer. My secure message was suppose to be answered within 48 hours and I am now at 72 hours with no response. They can expect a lawsuit real soon.

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  •  
    Reviewed By ElegantLady Aug 19, 2016

    Awesome Bank and Customer Service!

    I must really applaud BBVA Compass Bank. I was able to officially open a Checking and Savings account online. Whereas I'd opened those same type of accounts at another bank, received my approval along with my account and routing numbers, only to find that after I changed my payroll information on my job that the accounts had been closed without any type of contact from the bank. But with BBVA Compass Bank my accounts were approved, opened and ready for deposit. And of course after the experience that I had prior to BBVA I called them to make certain that the accounts were actually approved and opened and I received the most pleasant and efficient customer service. The customer representative explained in great detail about my accounts, bank services that are available to me as well as other services that I was eligible to take advantage of. I must say that I am deeply satisfied thus far of the services that I have received and look forward to a great banking relationship with BBVA Compass Bank.

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  •  
    Reviewed By Dick_Johnson Aug 9, 2016

    Beware of BBVA Compass Introductory Rates

    I opened an account there; moved my money from a local credit union that had gone down to 0.2% on savings. BBVA Compass offered a rate for 1.2% on their Clear Choice Money Market account if you opened it online. It was supposed to last a year- the rate was down to 0.4% within a few months. So I'm taking money out and putting it in PGX, a corporate bond ETF that pays about 5.7% with a .5% expense ratio and a four star Morningstar rating. Don't these stupid banks realize what competition there is? There are many online accounts paying from .85% to 1.05% on a steady basis, because even with low rates they can make four times that with a fixed rate mortgage loan. BBVA is just being greedy or going out of business.

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  •  
    Reviewed By CompassSux Jan 5, 2018

    I will never do business with Compass Bank ever again.

    Wait till you try to get your money when your CD matures. O, they'll let you apply for & fund a CD on line, but just wait till it matures & you try to get your money out. Their rates suck so bad right now that nobody in their right mind would open a CD with them at this time, but I opened a 5 year CD with them (5 years ago) and it just matured on 12/31/17, and you would think I was the worst customer ever because I now want to transfer my money into a bank that is paying 5 times the interest they are. I was on the phone with them several times before it matured explaining to them that I was going to be withdrawing the money as soon as it matured. Well, when it matured, and then they renewed the CD against my will at .50%. They won't let me electronically transfer the money out of their bank and they wont transfer the money for me, and the nearest branch to me is an 80 mile round trip. Their call back service hung up on me twice and when I did finally get thru to someone, they transferred me all around and then hung up on me again and I still never got my money transferred, so I sent them a message thru their secure message center requesting the money to be transferred so I have something in writing within the 10 day grace period proving that I contacted them and requested the money be transferred so that I don't get hit with a $25 fee for closing a CD early that I never requested to be renewed in the first place. At this time, you can get a 5 year CD rate of 2.50% (see ratebrain.com). A Discover Bank Savings Account is currently paying 1.3% and your money stays liquid, and Compass wants to pay .50% for a 5 year CD. There's a no brainer. My secure message was suppose to be answered within 48 hours and I am now at 72 hours with no response. They can expect a lawsuit real soon.

    Continue reading...
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  •  
    Reviewed By rwhite11 Mar 18, 2017

    An inept OF A BANK THAT SHOULD BE CLOSED

    RICHARD WHITE
    2824 SEASIDE DRIVE
    SEABROOK, TEXAS 77586

    Saturday, March 18, 2017

    Mr. Onur Gen
    BBVA Compass CEO, and;
    Rafael Bustillo
    Chief Operating Officer
    15 South 20th Street,
    Birmingham, Alabama 35233

    Dear Sirs:

    In my 55 years of banking with various banking Institutions I have never had a worse miserable year of bad customer service experience at your Bank located at 4652 NASA Parkway Seabrook, Texas 77586 Not only am I very disappointed by my experiences there. But yesterday 3/17/2017 was one of my worst experiences.
    I had a jumbo CD that was due to mature on 3/16/2017 so for the past two weeks I went in to locate and talk to the Branch Manager because the excellent customer service representative that worked there who opened my accounts and quit and had never replaced him. Leaving only a totally inept grumpy arrogant Investment advisor by the name of Joel Beeson.
    When I arrived at the Branch at 2:52 P.M. on a Friday afternoon I asked for the Branch Manager to see what I can do with my maturing CD and My Money Market which had been paying 1.35% interest the teller informed me as usual the Manager is out to Lunch surprised NOT, So I waited to see this out to lunch Manager who lets this branch to be unorganized and disconnected from the Customers.
    At 3:33 PM and the manager is still out to lunch. So, Inept and rude Joel Beeson approached me and asked if he could be of help. I showed him my notice of maturity and asked him to place the CD funds that had an Interest rate of 1.39% in my MM account that was advertised at 1.0% and he explained that my MM was also dropping from 1.28% to .04%. I showed him the advertisement I had received and that the MM rate was advertised at 1.0 % and he rudely and dismissively stated that that was for new money only which there was no notice of such and proceeded to give me his card and proudly stated that not only was he an Investment Representative for BBVA Compass but also a Senior Financial Sales Advisor for BBVA COMPASS.
    I then asked if he would call his corporate office and verify that and in an extortion style tone stated I am not going to be fired because of you. So, at 4:12 P.M. and still no Manager on a busy Friday afternoon, and I told Mr. Beeson to close my CD Account MM Account and Checking Account and went down the street to another bank and received a rate of 1.105%
    In summary, The Seabrook, Texas BBVA Brach and its Manager and Bank Officer / Investment Representative / Senior Financial Sales Advisor are the most incompetent, inept bank personnel, I ever hope to deal with and did not change banks earlier because of the penalty clause and "dont let their bait and switch "high yield" money market and CD account lurk you into opening an account with BBVA Compass Bank because the "good rate" would only last a couple of months and will drop way low and I have had nothing but negative experiences with this Branch after my original officer left and was forced to stay because of my time deposits.

    Richard White
    Attachment (2).

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  •  
    Reviewed By Unhappywbbva Mar 17, 2017

    Worst customer service ever

    Acted BBVA CUSTOMER SERVICE by phone to close a cd that matured today.
    I was transferred to 5 different reps none of whom could help me. I finally chatted with someone who gave me a list of the hoops to jumps though to receive My money. I am through with this bank and will never bank with them again and I will advise others to steer clear.

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  •  
    Reviewed By 6718764708 Sep 1, 2016

    Mortgage Payment Issue

    Have a mortgage with BBVA for THREE years. Simply it is 2016 ad you CANNOT make a mortgage payment through their website unless you have a bank account with them! REALLY, you gave me a mortgage, but I cannot make a payment. Oh, but if I pay the $9.00 service charge, they will draft it out of my bank account with Chase. They do not cooperate with Chase bank for an online payment through by Bill Pay, so it takes my bank (Chase) 5 business days, not including weekends to manually send BBVA my mortgage payment. This is ridiculous, but what is worse is the condescending attitude that BBVA's clients get for questioning this antiquated and unfair servicing of their Mortgage and being up to date in the industry. BBVA, PLEASE REMEMBER that their are always OTHER options with mortgage servicing companies. Especially when you have A1 credit, such as I. Shame on you!!!!

    Unhappy Customer, Kenneth Hartwell, Fort Worth, TX

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  •  
    Reviewed By Dick_Johnson Aug 9, 2016

    Beware of BBVA Compass Introductory Rates

    I opened an account there; moved my money from a local credit union that had gone down to 0.2% on savings. BBVA Compass offered a rate for 1.2% on their Clear Choice Money Market account if you opened it online. It was supposed to last a year- the rate was down to 0.4% within a few months. So I'm taking money out and putting it in PGX, a corporate bond ETF that pays about 5.7% with a .5% expense ratio and a four star Morningstar rating. Don't these stupid banks realize what competition there is? There are many online accounts paying from .85% to 1.05% on a steady basis, because even with low rates they can make four times that with a fixed rate mortgage loan. BBVA is just being greedy or going out of business.

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  •  
    Reviewed By jjg2011 Mar 11, 2015

    Excellant Service

    I went to this Bryant Irving branch to open an additional checking account several years ago and since have moved my mortgage and carry a BBVA Compass credit card.The reason for doing business there is all about the relationship with its employees the branch manager and tellers always a great experience I will recommend this bank especially the employees
    Thank you
    JoeG

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  •  
    Reviewed By erisnushi Dec 19, 2017

    Worst Bank ever

    I have been banking with them for years and they suck. They don't consider the good relationship you've had with them or the length of it. They will reduce your limits as they see fit, without considering the negative effect it may have on your credit report.
    Do not bank with these people!!

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  •  
    Reviewed By 6718764708 Sep 1, 2016

    Mortgage Payment Issue

    Have a mortgage with BBVA for THREE years. Simply it is 2016 ad you CANNOT make a mortgage payment through their website unless you have a bank account with them! REALLY, you gave me a mortgage, but I cannot make a payment. Oh, but if I pay the $9.00 service charge, they will draft it out of my bank account with Chase. They do not cooperate with Chase bank for an online payment through by Bill Pay, so it takes my bank (Chase) 5 business days, not including weekends to manually send BBVA my mortgage payment. This is ridiculous, but what is worse is the condescending attitude that BBVA's clients get for questioning this antiquated and unfair servicing of their Mortgage and being up to date in the industry. BBVA, PLEASE REMEMBER that their are always OTHER options with mortgage servicing companies. Especially when you have A1 credit, such as I. Shame on you!!!!

    Unhappy Customer, Kenneth Hartwell, Fort Worth, TX

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  •  
    Reviewed By Dick_Johnson Aug 9, 2016

    Beware of BBVA Compass Introductory Rates

    I opened an account there; moved my money from a local credit union that had gone down to 0.2% on savings. BBVA Compass offered a rate for 1.2% on their Clear Choice Money Market account if you opened it online. It was supposed to last a year- the rate was down to 0.4% within a few months. So I'm taking money out and putting it in PGX, a corporate bond ETF that pays about 5.7% with a .5% expense ratio and a four star Morningstar rating. Don't these stupid banks realize what competition there is? There are many online accounts paying from .85% to 1.05% on a steady basis, because even with low rates they can make four times that with a fixed rate mortgage loan. BBVA is just being greedy or going out of business.

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  •  
    Reviewed By pixelcide Sep 6, 2014

    Cancelled/closing Accounts For No Reason?

    I was a customer for years and my wife just started a new account a few months ago. My wife's account balance suddenly became empty. I called customer service and they said the bank just needed some information and they were holding the money. We visited a branch and they said the bank account was closed but they dont know why. The number they had to call to find out wasnt open on saturday and she'd get a check in the mail. A day earlier my debit card stopped working with them. When i asked why they couldnt figure it out. I would have to wait until monday, take time off work and visit them again to find out why it was cancelled. I just took all my money out of the bank and closed my account. This is ridiculous. Customer service tells me to visit a branch, then when i visit a branch theyre on the phone with customer service. Then they cant resolve anything cause its saturday. Im not going to miss work to figure out why theyre randomly closing accounts/cancelling cards out of the blue. Fortunately i have credit cards i can use, but i gotta think for some people who dont, what are they supposed to do in this situation. Just live without money until they get a check? Survive on nothing but cash for days? Kind of defeats the purpose of having a bank if it doesnt work at all.

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  •  
    Reviewed By Disneybear Feb 19, 2017

    Worst Bank Ever like to give ZERO Stars

    dont know where to begin. hardest web site to navigate! on hold forever if you try to call them. worst app ever. better off keeping your money under your mattress.. if you have over draft protection they dont tell you how much a payment is or when its due they just close the acct with no communication. only way to pay your auto loan on line is your forced to open a checking account, when i got my new car loan they sent out a payment book how 1970s. you have no idea how much is going to interest and principal. if you want a GREAT bank go with Capital One 360 its free and the app and the bank are great even though they dont have any physical banks

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  •  
    Reviewed By MadBanker001 Dec 12, 2016

    I HATE this bank!

    If I call this bank three times and get three different people, I get three different answers! If you call customer service, you're ALWAYS on hold for a minimum of 30 minutes waiting for a customer service rep to speak to you and if you're lucky you MIGHT get one that sounds older than 12! I HATE this bank! I've had issues with my business account since the day I opened it! I've been back and forth with a branch manager who completely dropped the ball! I've emailed her, left voice mail messages for her and NOTHING! I HATE this bank! The only reason I don't want to close the account is because we've banked there for over 15 years. If you can avoid opening an account here I say do that because if you EVER need any type of customer service and you're expectations aren't even set that high, trust me, BBVA will go lower than low! I HATE this bank! After typing this, I've decided it is time to move on. I will close my account as soon as possible! I HATE this bank!

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