Suntrust Bank Ellard Village Branch
8390 Holcomb Bridge Road, Alpharetta, GA 30022
Ellard LocationGet Directions
Suntrust Bank Branch Customer Reviews
Reviewed By Hankuh+ Jul 22, 2013
I've been a faithful customer for SunTrust for almost 30 years and I've always thought they were the best bank in town, but now, I'm incline to agree that the quality of its CSRs and its customer service has significantly declined. After notifying me of suspicious activity on my account, the fraud dept never followed up with me on exactly if this situation had been resolved. Furthermore, after in an excess of 10 calls, I kept getting different answers from ten different CSRs. I always thought SunTrust was tops, but now I'm inclined to agree that poor training of its CSRs and its lack of follow up have led to mediocre service at best. I'm packing up all my accounts, and moving to another bank, hopefully a better one. SunTrust, I sure hope you read this review. You lost a loyal customer.Thank you for your feedback Is this review helpful?