Overall Rating

MyBankTracker rated Chemical Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

166
Branch Locations

Chemical Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
1st Source Bank
Add
Bank Rates
Talmer Bank & Trust
Add
Compare Banks

Chemical Bank Customer Review

Post a review
Wurst's Profile Image

1 out of 5 marks

Reviewed by Wurst

Sep 21st 2012

Not So Great

We have been with chemical bank ( previously byron bank) for 5 years. We have increasing problems with their on line banking system. Things will be in pending one day then disappear and the amount of the transaction will be back into our account and then it will show up the next day in cleared. The balance fluctuate for no apparent reason. We bank with a big bank and i can say i have never had that issue. Also if you have a transaction in pending and it is causing your account to be over drawn we were told that as long as it is pending you can get your money in the. Not so we were later told by someone else.

They never seem to know what is going on when you call. We waited 24 hours to receive a call back from a manger because of one of the above issues. Their on line banking system this last weekend posted double transactions to everyones account. Meaning double deposits and withdraws. And of course this all happened over the weekend and was not fixed til monday morning. We are in the process of moving banks. I would not recommend them to anyone. The customer service in the branches are ok but the on line stuff is incredibly confusing and quite honestly screwd up. Local might be

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Chemical Bank Reviews

MikeJohn's Profile Image

Reviewed by MikeJohn

May 15th 2015

1 out of 5 marks

Worst lending department in the state.

First off let me say I have been active in banking and lending as a professional, residential and commercial, for over 20 years so I know the in's and outs of the industry.

While recently attempting to conduct a simple and straight forward loan for business clients with perfect credit and 20 years in business, their "TEAM" from Traverse City engaged in fraud. FRAUD.

I advised my client's to move their $400,000 a year in deposit's to a local Credit Union.

They should be ashamed of themselves.

Is this review helpful? ▲ Yes 1 ▼ No 0

Thomas H's Profile Image

Reviewed by Thomas H

Aug 25th 2009

1 out of 5 marks

Small town mentality for a big city boy.

I recently moved into the area from Virginia. In VA I had an account with Bank of America, whom I loved. There was so much ease in all my banking transaction. I then moved to Big Rapids MI. Looking at the banks here, the closest BOA was over an hour away, so I had to find something closer. I chose Chemical, as it was one with many locations in the state. I think I may have made a HUGE mistake. First thing that stinks is that the branch office here closes at 4:00pm, not the usual 5:00 most banks have. Then it took me over 2weeks to get my online account set up, I had to prove I was living where I was in order to set it up. Then I waited another 3 days for an email sayin I had to go to the local office to verify it. Then when I finallydid get online, NONE of my transactions registered on my account, so I had no records of anything. Just a week ago did it start working. I just went and made a cash deposit at the branch WAY before noon yesterday, and its still not posted yet. Compared to my transacrtions with Bank of America...Chemical bank SUCKS!

Is this review helpful? ▲ Yes 4 ▼ No 0

Post a review View all Reviews