We have been with Chemical Bank ( previously Byron Bank) for 5 years. We have increasing problems with their on line banking system. Things will be in pending one day then disappear and the amount of the transaction will be back into our account and then it will show up the next day in cleared. The balance fluctuate for no apparent reason. We bank with a Big bank and I can say I have never had that issue. Also if you have a transaction in pending and it is causing your account to be over drawn we were told that as long as it is pending you can get your money in the. Not so we were later told by someone else. They never seem to know what is going on when you call. We waited 24 hours to receive a call back from a manger because of one of the above issues. Their on line banking system this last weekend posted double transactions to everyones account. Meaning double deposits and withdraws. And of course this all happened over the weekend and was not fixed til Monday morning. We are in the process of moving banks. I would not recommend them to anyone. The customer service in the branches are ok but the on line stuff is incredibly confusing and quite honestly screwd up. Local might be
In 60 years of banking experiences, this is absolutely the best. They offer everything the mega-banks offer and the people are wonderful (which, incidentally, you can always phone and talk to an actual person without any of that stupid robotic stuff). Would never bank anywhere else.
I love being a part of Chemical Bank and appreciate that they treat me as a valued customer. I get free checking and earn points for rewards like gift cards just for using my debit card. Every time I go to Chemical Bank, I'm greeted in a friendly manner and always thanked for my business. They sure know how to keep me coming back. I would recommend them for any banking needs because in my experience, it's a positive way to do banking.