I'm not going to knock overdrafts like most reviews did.... If you overdraw or ASSUME a deposit has cleared before you write checks/use debit cards IT'S YOUR FAULT!!
My issues are security-related and record-keeping related along with simply having individuals not doing their jobs.
I'll list 4 of many issues that have led us to move all (business, investment, and personal accounts) to Fifth Third Bank.
1. My wife and I were in Pa. and wanted to withdraw several thousand from one of our savings accounts . We simply walked into a branch and I gave the teller our acct # (from memory) and then realized I had given her a checking acct. I corrected the mistake (again from memory) and she began to count out the $. She asked me to sign the withdrawal slip and we walked out with the cash. NEVER WERE WE ASKED FOR I.D.!!!!! Upon reporting this it seemed to be taken quite lightly by the bank!
2. A scanned image of a BUSINESS deposit ticket online was found to have MY COMPLETE PERSONAL SSN hand written on it by a teller. It took several weeks and dozens of phone calls to various departments to get the image removed. My concerns were taken as a joke by most of the people. Why a teller was accessing my personal info for a business deposit NEVER HAS BEEN ANSWERED.
3. A safe-deposit box linked to an account from my wife's previous marriage (an account that her ex kept after her name was removed per the divorce decree) somehow was forgotten for YEARS (8+?). My wife received notice that SHE is responsible for years of rent along with a substantial charge for "drilling the lock" since she has no key!! When asking the branch mgr why so long before notification and why it was HER responsibility the mgr HUNG UP ON HER!!!
4. Direct contact with a mgr to have a Merchant account (CC machine) closed. This included a letter to the fact and the response was "It will be taken care of immediately" A month later Merchant Svcs is still unaware of the closure and trying to take fees!
Since First Merit took over our branch from Citizens Bank, it's been one problem after another, but the worst by far is their online banking system. There is no running balance so you can see a problem if they say there is one, debits appear then disappear. It takes them a very long time to deduct online bills paid through their system. If you over draft and something seems off, there's really no way to see if that's so, since many transactions are not visible. It's an absolute mess compared to Citizens very transparent and up to date system. We're out of this bank as soon as we can be. I feel like this set up is designed to keep the customers confused and that makes it very easy to make costly mistakes to the benefit of the bank. I miss Citizens.
I was a Citizens Bank customer for 8 years. When they were bought out by First Merit, they no longer would allow one line of credit to cover both checking accounts. The whole reason I got the LOC was to prevent overdraft fees. Of course I got busy at work, wife went Christmas shopping and we overdrafted. They charged us 10 overdraft fees of $35 per overdraft transaction on a single day. Some of these transactions were only like a dollar, but ended up costing me $36. In all, about $300 ended up costing me $750.
I had plenty of money in my other checking account, in savings and on the LOC. Didn't matter. I called to ask my branch manager to see if there was anything she could do about reducing them, and wouldn't budge a bit. Didn't care, didn't want to understand, wasn't concerned about how upset I was. Proceeded to lecture me on keeping a register, balancing my checkbook, there was nothing she could do. I already knew I screwed up, but I was wanting a little forgiveness and understanding for a long time customer.
I am done with this bank.