Our account has been compromised. We have not receive help from this bank at all. After they cancelled our debit cards, more transactions were deducted. Enough is enough. I'm tired of being fed lies and crap to shut me up. The Wellington, OH branch manager is new and has NO CLUE what he is doing. THis has been going on now for 2 WEEKS.
I have a mortgage that started with Citizens snd now is held by First Merit. I love in Canada and make my monthly payment from my US dollar account drwn on a canadian Bank, as I have done for the past 10 years. I am now being charged $5 each time I make my payment, without any notification that I would be charged this fee. Not only that, I have a very small checking account that the fees have been taken out of and the balance taken for and "inactivity fee"!
The name on the account has also changed to be only my ex husband instead of for us jointly. The person at First Merit said it was because the loan is in his name. Not so! It is a joint loan, but I odn't show up anywhere.
THIS BANK HAS NO INTEREST IN TAKING CARE OF ITS CUSTOMERS. IT IS ONLY ABOUT GETTING FEES.
DONT BANK WITH THEM
I moved to this bank due to the location from work and home. I did review fees and other important info. going back over this past yr I have spent little over $550 in fees alone. This morning as I deposited some in checking I was advised of $10 for statement form.. which I only do online statements(?) and fees non-merit bank activity. never had this before. so with alone they charged me $35 addition because I was overdrawn. I talked to admin, but was talked to as a child. I have been given fees to go negative so I could be charged again for being overdrawn.. I have never had so much trouble with a bank.. Its all about the money, not the little guy.
I'm pulling my $50k and going back to my old bank..