MyBankTracker rated First Niagara Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have been with this bank for 18 years, formerly known as lockport savings bank. They do not care about their customers in the least bit. They are only concerned about collecting fees and "raping" their customers financially. I have had a home equity line of credit with them and multiple accounts throughout the years. My husband and i moved out of state and decided to close the accounts because it was impossible to manage our accounts with their lack of technology and inability to make deposits other than in person. Upon closing our accounts, we had a line of credit on both accounts.
They sent us a check for our remaining deposit money and then claimed we were late on our line of credit (overdraft account). They charged us $25 for each account and proceeded to send us a bill for the delinquency after 3 weeks of the accounts being closed. We never even received a statement to make a payment. I called the bank and i was informed that statements are a courtesy and they refused to reverse the charges. They said it was not a bank error but an error on behalf of the person who closed our accounts when we sent our request by mail. Last time i checked, bank employees would be responsible for bank errors.
Not too mention they willl charge you &37 for an nsf fee and then if you do not deposit money into the account within 7 days they will charge you another 35 on top of that... The worst bank ever!!! Beware!! Put your money some where else!! They only want to collect fees from you and will go to all lengths and random charges to collect it from you!
First Niagara bank doesn't deserve any stars! First off since I got a car loan through them they have not sent me any statements, I have had the car over a year. I have gone to the bank several times to ask why and they tell me they have the wrong address, so I give them the correct address and I still do not receive statements.
Next, I moved out of state and had to change banking information so I can continue my automatic payments. Again several times I have sent them the same paperwork at there request and there still saying they have not received anything and there is no paper trail. Since ive been trying to change banking info I have missed 1 payment and there threatening me with a repossession because they have lost my paperwork several times!
I signed up for a checking account so I could pay my credit card balance with it. When I attempted to pay my bill with my checking account they transferred me multiple times around 5 and put my on hold at least a dozen. I was on the phone for 40 minutes just trying to pay a 10 dollar bill. They won't allow you to use another bank or card to pay for it. They won't let you transfer funds from 1 first Niagara account to another either. I asked to do this and they told me it couldn't be done and that I should call back later. Its bullshit the only way to actually pay my bill is to physically go to the branch wait in line and give them the money. This is ridiculous for a company that talks about "web banking" and "automatic bill pay" don't let them fool you they make it as big a pain in the ass as possible to actually pay a bill. I am canceling my account today and pulling my money out of the first Niagara accounts because frankly they suck.