I was an HSBC customer that was transferred over to FNFG. To begin, it took 4 months to get a new debit card. They claimed they sent multiple cards, but i never received them. Every time i called to check on my card their records did not show i ever ordered one! Now they are hitting me with a 3 dollar maintenance fee for the e checking account after i spoke to the representative and made it very clear i wanted all account with no fees. I was assured over and over that all my accounts were free. That simply is not the case. This bank is horrible. Do not give them your business. I have cancelled all my accounts and taken my business elsewhere.
All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking
1. Cheated on my money for 250 dollar, cash back program
2. Make an appointment but never show up.
3. Make mistake for type of saving account and over charge me.
4. I change type for checking account from plus to normal, but never response. Then i close account then :) in the end.