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First Niagara Bank Customer Review

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doelger's Profile Image

1 out of 5 marks

Reviewed by doelger

Dec 22nd 2012

Horrible Bank! Poor Service, Fees

I was an HSBC customer that was transferred over to FNFG. To begin, it took 4 months to get a new debit card. They claimed they sent multiple cards, but i never received them. Every time i called to check on my card their records did not show i ever ordered one! Now they are hitting me with a 3 dollar maintenance fee for the e checking account after i spoke to the representative and made it very clear i wanted all account with no fees. I was assured over and over that all my accounts were free. That simply is not the case. This bank is horrible. Do not give them your business. I have cancelled all my accounts and taken my business elsewhere.

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Other First Niagara Bank Reviews

ltanis's Profile Image

Reviewed by ltanis

Nov 7th 2014

1 out of 5 marks

Imcompetent

I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.

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anonymous041987's Profile Image

Reviewed by anonymous041987

Apr 5th 2012

4 out of 5 marks

Phenominal

All i have to say about these reviews is if you took some personal responsibility there wouldn't be as many issues. Everytime there is a fee change or an account change the bank notifies you 60 days ahead of time... maybe you should read your mail and stop blaming the bank for your laziness!!! Also, the include statement inserts... so if you opened your statement it would avoid 2 issues: you would know about the fee change and how to avoid it and you wouldn't over draft your account because you would be able to properly balance your check book! I've worked for many many banks and they are ALL the same! The bottom line is the customers have to have some personal accountability we can't do your banking for you we can only provide you with the information you need to do your own banking

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