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First Niagara Bank Customer Review

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doelger's Profile Image

1 out of 5 marks

Reviewed by doelger

Dec 22nd 2012

Horrible Bank! Poor Service, Fees

I was an HSBC customer that was transferred over to FNFG. To begin, it took 4 months to get a new debit card. They claimed they sent multiple cards, but i never received them. Every time i called to check on my card their records did not show i ever ordered one! Now they are hitting me with a 3 dollar maintenance fee for the e checking account after i spoke to the representative and made it very clear i wanted all account with no fees. I was assured over and over that all my accounts were free. That simply is not the case. This bank is horrible. Do not give them your business. I have cancelled all my accounts and taken my business elsewhere.

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Other First Niagara Bank Reviews

bfoodbuyer's Profile Image

Reviewed by bfoodbuyer

Nov 27th 2014

5 out of 5 marks

Amzing Eileen

Eileen has been there so long that I frown if she is not visible when I go in. With a smile on her face and an unstoppable way of helping, she has, on many occasions, got me thru what I felt were insurmountable tasks. When my young son was faced with heart surgery, I had many banking and fund transferring things to tackle as he was out of the country and needed to get home. With that smile of hers, and a a helping hand she helped me get thru what was one of the toughest times in my life. I love her, and she is the reason I would never consider leaving First Niagara.

Roberta Krukowski

Is this review helpful? ▲ Yes 1 ▼ No 1

ltanis's Profile Image

Reviewed by ltanis

Nov 7th 2014

1 out of 5 marks

Imcompetent

I financed my car through them 10 months ago. Come to find out that they accepted paperwork from the dealership and never verified. They told me that they accept everything that they receive as being true. Someone obviously didn't do their job and they do not want to own up to it. I will never use this bank again.

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