I am part of the customers that got moved from HSBC to First Niagara. It was supposed to be smooth without glitches. It is not. First of all I am a mac user and quicken user. None works; I have to use a windows computer and internet explorer to use their online service !!! No download of activities and reconciliation of account with Quicken Essentials for Mac. Their credit card service does not provide also any online link to Quicken. Basically all what I was doing with HSBC online, I can't anymore. I went to HSBC because it was an international bank; not anymore. You have to go through Mellon Bank to handle any type of international transfer you may have; very inconvenient when you have family members overseas. By the way, I am still waiting for an answer to my emails from their customer support; actually to be fair I got one reply 48 hours later to one of my complaint: credit card: we do not support quicken download.
Every employee in this branch is personable and works in a very professional manner.
Rude Rude Rude! I had a mild dispute with the window teller and when she realized I was right, she put my deposit slip in the window, turned around in a huff and walked away like an immature brat. We are so done with this place!