I am part of the customers that got moved from HSBC to First Niagara. It was supposed to be smooth without glitches. It is not. First of all I am a mac user and quicken user. None works; I have to use a windows computer and internet explorer to use their online service !!! No download of activities and reconciliation of account with Quicken Essentials for Mac. Their credit card service does not provide also any online link to Quicken. Basically all what I was doing with HSBC online, I can't anymore. I went to HSBC because it was an international bank; not anymore. You have to go through Mellon Bank to handle any type of international transfer you may have; very inconvenient when you have family members overseas. By the way, I am still waiting for an answer to my emails from their customer support; actually to be fair I got one reply 48 hours later to one of my complaint: credit card: we do not support quicken download.
I have set up automatic transfers from savings to auto loan on a monthly basis. In august 2013, first niagara processed duplicate transfers. I caught this when i received my statement. Luckily i had enough in my savings account to cover it. Called customer service and they could not explain why it went through twice. Was instructed to delete the second recurring transfer that was now on my account (that their incompetent system created). I deleted the second transfer. Now i was paid ahead on my auto loan by one month. I just received my November 2013 auto loan statement and i see that there was no activity, meaning that my October payment did not go through. I checked online and it shows that the October payment had a problem/rejected. Called customer service and after being transferred to the online banking dept. Was told that they had a system problem on 10/25/13 and that no transfers were made. I asked why there was no notification to customers impacted and no system in place to correct the issue. All i received was an apology. Luckily i was paid ahead due to their screw up back in august but these issues are totally unacceptable. They don't seem to care how these problems negatively affect the customer from fees, credit score etc. Let alone the time the customer spends fixing their mistakes! Their attitude seems to be let's see if customers notice how incompetent our bank is. From day 1 i was not comfortable with HSBC becoming First Niagara from customer service to the sub par system. My options are to check my account daily or go elsewhere. I choose option 2.
First Niagara is a horrible bank all they care about is making money off you by charging you outrages fees and they are terrible about notifying you about when they change there rules or notifying u at all for that matter at lest they did a horrible job with me I was not notified when my bank account went negative by their $9 fee if I had known I would have simply paid the $9 and then there would have not been a problem but since I never received any notice that my bank account was negative it sat like that since I did not know and they charged me another fee for $35 and I think that is wrong I felt that since I called them and explained everything to them then they should have and could have removed that $35 fee but they would not they told me I had to pay it all and they would not close my account unless I did they didn't even seam to care about losing a costumer and terrible costumer service by the way the lady on the phone I was taking to made me feel like I was dumb because she kept repeating herself and also pretty much called me a liar and did not believe me when I said I didn't receive any notification in the mail worst bank ever! And I will be making sure I tell all my friends and family about how terrible they are too!