I've been charged several 'returned mail' fees when my address has been correct and updated for months. The bank refused to reverse a few of those fees because i didn't catch them within 90 days on an account i rarely use. When travelling abroad i notified the bank and they still froze my account. It took international phone calls and several emails to have the situation rectified... And almost a week of travel time scrambling for money. This cost me lots of additional credit card fees that i wouldn't have had to incur. On more than one occasion in took 2-3 attempts to update my contact information or make changes to my account.
Being a customer for over 10+ i have had enough. Their overdraft policies have allowed my account to exeed -800$. I have tried over and over again to access my account online and via phone only to have customer service redirect me again and again. So when i first overdrafted i had no idea as i was able to keep using my card for sodas and snacks at my work. As well as automatic withdrawals from my insurance.
I have registered my email and asked how hard is it to email me a notification the instant i overdrafted as i wasnt made aware until they sent a letter in the mail. I argued for hours that it didnt make any sense that they would allow me to get that negative. If i didnt have the money why did you keep allowing funds to be withdrawn?
So after seeing that i basicly spent 37 dollars for a soda and calculating the total amount i spent they made over 600 dollars from their overdraft fees. I had no choice but too use their fresh start program. Which after being unemployed could no longer pay. So now when my unemployment comes in they take it all and leave me nothing. If their was an option to give them negative stars i would. No one should ever go to this bank and anyone who was a customer should picket outside their branches and point people the other way. This bank is pure evil.
I've had issues with Guaranty Bank's check hold policies for several years now. I frequently find that different branches seem to follow different rules, and I've learned that the branch inside WalMart is much mire customer friendly than the other branch in West Bend, on Main Street.
Several years ago, my husband and I withdrew a cashier's check from a credit union we have an account with. We brought it to the Main Street branch to deposit it. We were told that there would be a hold on the deposit, even though it was a cashier's check. What? As a former credit union manager, the idea that there would be a hold on a cashier's check was completely foreign to me. We went to the WalMart branch and explained the situation, and the teller explained that we could simply cash the check. Why this was not an option provided to us at the other branch, I'll never know.
I have frequently, over the 10+ years I've banked with them, experienced inconsistent check hold policies. Sometimes I deposit a check and they put a hold on it, and sometimes they don't (and I'm talking about payroll type checks.) Often, one branch (Main Street) will place a hold on the deposit and WalMart will not. Very recently I deposited one of these checks (payroll) and the Main Street branch put a hold on it. Because I took some cash back from the check, a hold was placed on my account that exceeded the balance. A debit transaction came through when the hold was in place, and while it cleared, it generated a $37 overdraft fee. I went to the WalMart branch to find out why the hold was placed this time, when it wasn't when I deposited a check from the same company two weeks ago. The branch manager told me that as such a long time customer, I should be subject to these check holds at all, and that not all branches follow the same policies. I've learned my lesson and will exclusively use the WalMart branch from now on.