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A
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ING Direct Report Card

Overall rating score 82%
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ING Direct Customer Review

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hass's Profile Image

5 out of 5 marks

Reviewed by hass

Jun 10th 2012

Excellent! Extremely customer friendly, both online and telephone.

My wife and I have both savings and checking accounts there and will soon be doing securities trading also.

We've gone from earning virtually nothing at our traditional bank to many hundreds of dollars on the same account balances with ING. ING reps have counseled us on the best configuration of accounts to maximize our interest earnings.

Is this review helpful? ▲ Yes 1 ▼ No 1

Other ING Direct Reviews

AncaBarcu's Profile Image

Reviewed by AncaBarcu

Apr 11th 2014

3 out of 5 marks

Average OK

I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.

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enquirers's Profile Image

Reviewed by enquirers

Jan 25th 2014

5 out of 5 marks

fantastic

I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!

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