In the morning of first week january 2013 i have tried to withdraw cash using my master creditcard at one of ing bank nl , atm machines located at one of the train station in the town of hoofddorp. However, i forgot my pin number and have pinned in with the wrong number.. The atm machine had automatically rejected my attempt & displayed that the pinnumber was incorrect and ejected my card. I cancelled to pursue the withdrawal as i needed to catch a flight at schiphol airport. In the evening same day, i checked my mastercard online balance statement and saw that the morning unauthorised transaction which was rejected was already on pending cashed out by ingbank. I called neteller uk the card issuer immediately and told them about the inccident. They checked their systems and told me that the would refund the money within 2weeks. However, 2 days later ing bank nl have had processed the unauthorised withdrawal and collected the money and charging my mastercard. I was and am still shocked with this inccident. Now neteller is chasing mastercard to chargeback ing bank nl for the unauthorised money. I am now wondering whatelses ingbank nl would do to other people creditcards? Should we call this as a fraud or a theft? How desperate is ing bank to get money from the unathorised transactions from foreign credit cards? By the way, the purpose and definition of a bank is a safe institution where people(customers) go to deposite or to safe their money into the created bank account. Without customers bank is logically worthless, and in the case of ing bank nl, when customers deposits cash into their bank accounts, ing bank is charging eur10.. - for every cash deposits the customers made into their own bank accounts, how weird is this? So, other words ingbank robs their customers cash once the moneys being deposited. I think everyone should be warned about it not to go to ing bank nl, instead of giving you interests , ing bank will be charging you for it. So be aware!
Went down to my local Aldi store for some midweek shopping. Horrified when the card was declined at the checkout. Really embarrassed i step outside to check the balance on my phone; plenty of money. So i called the number on my card. We are really sorry but there have been a few issues today. You don't say. I can't help you because i can't bring up your transaction history. Does that mean she couldn't access me account?
The voice on the phone said go to Atm and you should be fine. Clearly she had no idea what the problem was. Went to the first Atm said card was expired! Really? I've only had this card for a month. The 2nd Atm went and swallowed my card! Ing direct fail!
I opened a non-taxable savings account - telling ING the money was taxed in France and I wanted to know the best account. ING said the tax free account in Canada. When I went down to pay the cheque, I ensured ING knew the money was from France and I was not a resident. Now the Canadian government is charging me 12 percent interest per year on the money meaning all the money earned in the "tax free" account is gone as well as my principle. ING knew I did not work in Canada. They set me up to bankrupt me. Then when I call to tell them they tell me it is my fault - their people did not do their job and it is my fault. I no longer have any savings and ING is the reason. ING does not admit to mistakes and ING refuses to correct its errors. Never bank with ING.