Recently, an attempt to resolve an issue through customer service was completely impossible. Someone gifted me money for an account. They made a mistake on what kind of account it was to be. I set up my account, waiting for the space to enter a code. It never appeared. I called customer service 5 times and the person who gifted me the account called once. There were never any notes created on any of the calls. An hour and 45 minutes of my day off were spent on this ridiculous issue. And, there was no resolution. My gift will go unredeemed. Complete, utter frustration.
I came home one evening and I found all the pension records of my neighbors in a bundle, not placed in their mailboxes, for anyone to take. I find this very unprofessional. After calling one representative over the phone about this, they very casually blew me off. I found that very disrespectful and I am quite sure what was done was illegal. I was very disappointed.
I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!