Recently, an attempt to resolve an issue through customer service was completely impossible. Someone gifted me money for an account. They made a mistake on what kind of account it was to be. I set up my account, waiting for the space to enter a code. It never appeared. I called customer service 5 times and the person who gifted me the account called once. There were never any notes created on any of the calls. An hour and 45 minutes of my day off were spent on this ridiculous issue. And, there was no resolution. My gift will go unredeemed. Complete, utter frustration.
I have been with ING for 3 years and last year i moved all my banking to them. It's amazing that I don't pay any fees and I love using pay wave as you actually get some money back from ING for using it. Last week I was traveling in Cambodia and an ATM malfunctioned and didn't dispense over $400. I called up the customer service line, the woman was reassuring and very professional and they didn't transfer my call once. I got the money back 2 days after the phone call. Very impressed. Also they only charge $2.50 for international withdrawals, not a percentage like other banks!
ING Direct was a dream. Until Capitol one took over, there internal policies leave no margin for error. They really do suck. They closed one of my accounts because I went over my limit of withdrawals for the month. Which is 6 for a savings account. No warning just closed the account and created a direct debit nightmare for me. Then they closed my checking out, I couldn't use my overdraft line of credit so they kept bouncing back payments. Needless to say I have zero out all my accounts 6 to be exact. Closed out the mutual fund I had open with them. Nowing they had sharebuilder too, I cashed it out and put it in my existing merril lynch account.
The Morons lost $260,000 in investments for there wonderful policies.