I never knew that their would be a worse Bank than Bank Of America but long behold Suntrust is the worse one ever! There overdrafts fees are absolutely ridiculous. The Bank is a joke! The rude employees are a joke, the Managers are a joke, the Supervisors are a joke. I wouldn't advise anyone to go there! Horrific.
We refinanced our home with suntrust bank. A bank representative suggested we set up an account (checking/savings) that the mortgage payments could be drawn from. This worked great until they changed the rules of the account and it no longer had no minimum balances or charges associated with it. According to the bank, we were notified on one of our statements, but like many people we do not read all the print on every statement we get. We lost several hundred dollars before we caught what was happening. The banks position was "we are sorry but there is nothing we can do about it. We cancelled the account and now we pay by check each month.
Opened an account and have had nothing but issues since day one. I really do guess customer service is dead! Not helpful at all. I guess serves me right for not reading the fine print. wouldn't recommend this bank to anyone, and if you make a mobile deposit be ready to wait a week for the funds to be available. This bank is a joke and the associates as well. They put on a fake smile and promise you the world then don't deliver. You have been warned. Stay away!
It is impossible to get a person on the phone. No personal concern for customers. I apologize for being an inconvenience.
At this point I wish I am currently waiting for my student loan to be disbursed. I found suntrust through a student loan search and they provided me with the best interest rates. I have done a private loan application with citibank and have taken several stafford and never encountered any of these issues. I wish I had never continued with this process, however I am quite desperate for the fund especially at this point and did not want to delay the process any further by starting with a new bank.
So, online application- horrific. I cannot tell you the insane amount of stupid technological errors and what a difficult process. This process has several steps and they do no alert you to when you need to log back in and complete them, that is if you even can. Customer service- could I please just talk to a monkey? Incompetent and completely contradictory. You will be so frustrated and pulling your hair out after talking to one of these fools. And I have talked to 6 different ones, I did not just get the bad rep, they are all useless.
Just save yourself the ulcer and go somewhere else. I previously had a good experience with Citibank, however they are no longer accepting private student loans.