Had a car loan with suntrust. Suntrust sent out a letter giving me the oportunity to skip a car payment for the christmas month. We signed and sent the letter back and with confirrmation, we was able to skip a payment for that month which gave us a little extra money for christmas. This was in 2009. In 2011 we get a late note saying we mised a payment in 2009, well of course we can't find the letter with the payment confirmation on it, two years have passed so why wou...

Joint truck loan obtained with husband. Husband passed away. Wired money to pay truck loan off. Bank holding lien on title for 5 extra days. Had sale for truck, explained was told this was policy and procedure. I told them my policy/procedure was not to recommend this bank to anyone and i was going to post my comment on every site i could get on the internet.

I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i cou...

Simply the worst bank in business and customer service. I have been banking for over 25 years and suntrust TOPS the chart from bad to worse.

Do yourself a favor and bank elsewhere.

Posting my recent experience on twitter, yelp and google.

You honestly get better service at a 7-11

I have had them for about a year. Just a simple checking account just used it to deposit and withdraw money. In the past year they have successfully closed my account without giving me notice twice. The first time i called when i didnt get my pin info in the mail they said it was closed because i didnt follow rules and regulations. Im not sure how this is possible since i hadnt even gotten to use the account yet, i had had it forabout a week. They said i wouldnt be allowed...

I have hit a brick wall here. I have many issues with SunTrust:

I was a costumer with SunTrust for over a year and I decided to close my account with SunTrust for many reason:

• Small charges each month ($0.60, $0.32, $0.17, $0.24). These amounts add up while Bank of America does not charge any monthly fees.

• On November 2011, there was a charge of $17 in my account. On February when I address it the teller at my branch (Peachtree Center Branch. 241 Peacht...

literally, when i transferred accounts they took over two weeks to transfer the money out from my old account to my new one and never sent me a card or the pin for it for me to be able to use it, so i was without a card for a month. they limit your transfers from savings to checking and then if you exceed that they hit you with a monthly service fee. even if you sign up for overdraft protection they charge you to transfer money from your savings to your checking. their ove...

My branch is awesome!!! They always greet me and treat me like a person not just a number. The branch could use some updating tho their new branches have a nice warm feel but the older ones seem to be outdated. I've had some issues with not seeing my deposits right away but the staff has told me that they are updating their systems. Overall cannot complain I love SunTrust! And their Rewards Visa is sooooo cool I paid my bill with my points!

Suntrust will rape you with fees. I started out with a good relationship over 5 years ago, but the entire bank has had some very negative changes. Their merchant services caused my small business problems with double-billing my clients. When I attempted to close my accounts with Suntrust, they kept them open and creditors continued to withrdraw from my accounts and then Suntrust charged me more fees. I had to argue with the bankers to waive the fees and they keep telling ...

Go someplace else to bank. This bank is terrible and will rape you with fees.

I keep sizable balances in my accounts and am a Quicken junkie. I was frustrated with Wells changing accounts from Wachovia (and spending more time telling me why they could charge a monthly fee on my two college son's checking rather than helping change them to free student checking!). After a lot of looking I decided to give SunTrust a try.

To start, the branch people were AWESOME. I knew I could have the Quicken access I wanted, and knew the fee for BillPay out ...

People at Suntrust are super nice

However, all the fees and add-ons are ridiculous

There's a fee for everything now and savings rates are nearly nonexistent.

I overdrafted my account ( a payment cleared that was larger than I anticipated). I got stuck in a never ending cycle of overdraft fees...I was evicted from my house because I couldnt pay rent because most of my paycheck covered my negative account and that was it. I have probably paid over $2500 in fees. They were so generous to give me a $108..and that was a "COURTESY". Thats not even ten percent...they dont even care...I miss BOA

I have banked with Suntrust for nearly 10 years. I have my commercial mortgage, business checking and a personal account with them, as well as, a Line of Credit. Over the past 10 years I have passed literally millions of dollars through Suntrust Bank. Several months ago and without any prior knowledge or notice, I received a call from a Mr. Colin Davis with "Special Assets". He was a very rude, condescending little man and demanded complete financial statemen...

The worst bank imaginable!

I have been with SunTrust for almost 11 years and for the most part it has not been a bad experience until recently. We were told by the bank, in order to not have to pay fees we now had to have our mortgage on automatic withdraw. So we did it, even though we didn't want to. The 1st month the mortgage was withdrawn twice. Not a good thing. Next, I was cashing my check, when teller started to tell me I couldn't cash my check because of the type of account I have. I have had...

I banked with suntrust for 14 years but needed to close my account when i moved to a state without a suntrust location. Closing my account was a nightmare because, as i was told, no departments at suntrust coordinate with each other which means that you, the customer, need to navigate multiple departments to address your problem. To be clear - the collection, fraud, "customer service," payments depts are all separate so even if you solve the problem with one depa...

I have been banking with SunTrust for the past 17 years. I 've had MMA's, checking and savings accounts with them. I realized how untrustworthy and deceitful they are when it came to my mortgage that I had taken out with them. I called them regarding doing a loan modification for my property after having resigned from my job during a difficult pregnancy with our firstborn. The mortgage department told me the only way that it can be done is for me to stop paying my monthl...

I went to the bank to cash a $50 city paycheck bonus. I said $50, not $50,000!!! I pulled through the drive-thru window, presented my check and my drivers' license, and was told I needed to drive around and wait in the parking lot while they verified the check?!?! It was insane. Was I being accused of bank fraud, was a swat team coming????? Twenty aggravating minutes later, I finally went in and found the teller- woman hanging up the phone and saying she could not get a...

I've recently moved cross-country and fell behind on an auto loan. A few months back, a collections agent called me about a direct withdraw when i was right at the 30 day mark and anything further would affect my credit.

I gave them my information as i finally had enough to make a payment, and thought all was fine. After a week of the money not being taken out of my account, i called back to verify payment to be told that someone messed up the information and nothing w...

I went into Suntrust on December 29, 2011 to open a Checking Account. AThe Teller opened the account and took my payroll check as my first deposit. The Teller was very attentive and very helpful at that time. She explained to how to setup my online banking and also told me that I would be able to see the deposit online the following day Friday December 30, 2011, but the funds would not be available until Satuday morning December 31,2011. 

Here's where it gets...

OK, you got a checking account and a savings account linked to cover any overdrafts and just pay a 10.00 "transfer" fee instead of a 35.00 overdraft fee. Your savings account is low, it's Christmas time buying presents. So you buy a TV or other big ticket item that cost more than your checking account has in it, no problem you just put a check in the day before from a MAJOR corporation. Suntrust holds the check coming in for an extra day, you get hit with overdra...

I HAD A CHECK FOR 300.00 ,WE WAS OUT OF TOWN,AND MY BROTHER CASHED MY CHECKED FOR ME..HE GAVE ME 300BUCKS AND SAID HEY ILL JUST DEPOST IT INTO MY ACCT,

HE WENT TO 241 PREACHTREE BANCH IN ATLANTA GA.WHERE DEBORAH D HILLMAN IS VICE PRESIDENT .MANGER NATASHA CAMBELL TOOK THE CHECK GAVE MY BROTHER HIS RECEIPT..AFTER SEEING HE WAS GAY!!!!! I THE MANGER DEBORAH DIDNT WANT TO ADCEPT HIS CHECK WITH MY NAME ON ,,,NOW THE MANGER/TELLER MS CAMBELL NEW MY NAME WASNT ON THE ACCT,WHE...

customer service is the worst possible,

you can not get interest rates

you can not get them to do a loan ap in house, you are told to go online

on my business account I asked about credit card processing, they gave me a number to call, I called, did not get a return call, I asked again about it, they gave me a number to call again, I called again, a year LATER a YEAR later they called me back

I have since closed my personal and business accounts there, but still ...

Local stuff is terrific! The Orlando Fl bunch have no idea what's going on. I applied to increase the level of our home equity amount available, and it was unbelievable! I received at least ten calls, sometimes two in one day for the same question...No communication between depts I would guess.

I use the bill pay on a regular basis and love it. One of my merchants I pay through bill pay changed my account number without notice. I received a late notice and only then did I discover that the acct numbers between my statement and my bill pay didn't match. Because of this the company said they hadn't received my payment. They said they couldn't even find it with the old acct number. I had SunTrust to fax the payment info to them, but it was going to take 3 or 4 ...

I waited over a week to receive my debit card in the mail. Finally got it and the lady at the branch where I opened my account spelled my last name wrong. Signed up for online banking and it usually takes 2 days to post to my account and let me know how much I have available. About 70% of the time when I need to look at my account it never works. - I receive this message - The requested service is temporarily unavailable. Please try later." i sign back off, and refres...

This is the WORST possible bank you can imagine. I won't bore you with the details, but avoid at all costs. Their internet banking system works (sort of) like it was cobbled together in the early 90's. Their customer service phone tree will drive you to drink. The latest: They arbitrarily decided that I can only transfer $2,000/week out of my Suntrust account to another financial institution using online banking. And, it's $3 per transfer. These guys are going to have the...

Unprofessional service at Walmart branch.