At nearly 70, I have at least 50 years' experience as a bank customer, in places as varied as Oklahoma City, OK and Tokyo, Japan, Washington, DC and Karnes City, TX. I have never felt more welcome nor more confident than I do at SunTrust at Meadowmont. XÃ?Â¿ The friendly greeting that is merely pro forma at other banks (it's been warmer at WalMart) is utterly genuine at this branch. The staff are knowledgable and, most important, utterly candid when they don't have an answer, and unrelenting in getting that answer and getting back to me. I've had fees forgiven when I'd incurred them through circumstances beyond my control, and I've seen them bend over backward to restore money to my account when it was taken via identity theft.
I'm astonished by the weak scores others have given this branch. I'm delighted to have these genuinely smart and good people nearby.
If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by
about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some
sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13
bankruptcy (in May 2008) in order to stay in the house. I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them
more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing. Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated! As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is suppose to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce
situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.
Well, first of all I have no clue is someone really reads what people complain here, because I didnt when I decided to open account with them. I recently moved to Charlotte and they my bank dosnt have branch here so end up opening account with suntrust Bank, at the beginning for few months it was OKAY. after few months I guess they figure out when the money is coming and going, so my nightmare starts and there happy face. I get paid every 2 weeks and right before My paycheck hit the account they start charging overdraft fee, which makes the account negative and then another overdraft fee cos of negative. But until over draft fee account was not negative. may be not million dollars but at least 10 dollar is always there. I go to bank, explain them simple math and then I get my money back. One time after overdraft fee account is still not negative. After 3 to 4 times in a row i got tired and today I will close my account, so thought to share with hard working American people who doesnt keep millions dollar in bank then, please pay attention to your statement if you have suntrust bank, as they dont have anything to trust. thats all I am saying.
First time I banked there, about 5 years ago, the MOD seemed to think that it was/is ok for Tellers to conduct personal business at the Teller booths , instead of helping customers. That is NOTHING compared to this time. I had a SUntrust Check to deposit at my bank, and after a week of holding it, it was returned by my bank because SUN"trust", would not honor the check. The account had FAR more than enough funds to cover the transaction, it turns out, once again, incompetent Clerk (blame actually should be on the HR Department/Manager/VP that hire these incompetents) recorded the account of the SunTrust Customer/Issuer with her Last name as her Middle name, and her Maiden name as her last name! Why? When they have the license, and the elementary decutive reason to figure out that it was clerical error all along? Explanation given was , "in Latin America the Woman"s maiden name goes last" , apparently the SUntTrust Bank does not explain to the Cleark/Teller that they are NOT in Latin America, but rather they are in USA, where their Drivers License will also show , as the Maiden Mother Name NOT last, rather the Father name Last. They could NOT figure out this problem at SunTrust "Security" for 1 week, and have taken another 2 weeks to "Research the problem" meaning they still have not refunded me the money for the returned fees/penalties that I have submitted to 3 employees , and one Administrative Assistant! During this time I have lost days of work, sleep, suffered ulcers, migraines, and interest on payments to other banks, Penalties for returned checks from 3 other banks, the anguish of shame/humiliation, and fear of being reported as Delinquent to the Credit Bureaus and Police for bouncing checks.....and yet, after all info has been submitted for 2 weeks... still no refunds! Curious thing is that banks will send letters out to those that bounce checks that say that they have 1O days to pay the fines and funds or face criminal charges and face telechex consequence
They changed bank managers, and needless to say the customer service has gone down. When Marion was there everyone seemed to be on their pees and ques, but now, it is pathetic at best, and they are going to close that branch in April.