I was excited to open a Suntrust account, because I'm unemployed and very low on cash so their EZ Checking account was a great option - no fees. I opened the account without a problem. Through an unfortunate event, I got a bad check, which I tried to deposit. It bounced. A hold was placed (initially on just the check funds, then the whole account). Someone keyed it in wrong, so it was like they were trying to take out the check twice to clear it up, leaving me a large negative balance. Finally that was straightened out. A day or two later, I go to use my card - the hold is back on my account, and they are closing my account without warning... even though the day they made the decision to close it, I talked to 2 separate people from the bank who looked at my account and didn't mention anything about that. They were even talking about crediting back a fee that they took out. Even when I spoke to someone on Saturday, she just said I had a hold, but did not say why.

"Bank policy" or not, what happened to communicating with the customer or the customer coming first?

They allow the same transactions to repeatedly be charged to your account and refuse to do anything about it. They put the blame on the company who charged it but they allow it to go through. Must be a thing in the south, because up north I NEVER had this problem. Do not Bank with SUN BUST!!!!

All around not a very good bank. It's not very convenient, I live in Newnan,GA which is huge! There is not one Suntrust in Coweta county but you go to the next county and there's 3 within 8 mile radious of each other. You guys don't offer a temporary card so I had to wait 9 days to withdraw from our account, not to mention my husband whom works out of town can't even withdraw money because GA requires a paper ID until you receive your new one. ALL Suntrust employees should be trained to know its the same thing Ga or not. I can't help GA chose a ridiculous process! Your Saturday hours are horrible at least make all the hours the same there's a HUGE difference in hours at each location. You guys charge a $12 fee if you do not use your debit card, yes it's a small fee but it adds up!! Also, you can't access the online banking app early in the morning ugh get it together! Last but not least.. You ask why I chose to bank here? Well my husbands company requires it, so there's one good thing I will unfortunately be a customer.

http://www.globalresearch.ca/american-dream-food-loaded-into-dumpsters-while-hundreds-of-hungry-americans-restrained-by-police/5329966

I had an auto pay from my Suntrust checking to my Suntrust loan- at my credit union if the money isn't there the due date it will just keep pulling until it's there. Thinking a bank worked the same was I was charged a fee on the checking and the loan. Suntrust did refund one fee but the fees are inhouse and refused to refund the second which was all from the same transaction. Closed my accounts and will refi my auto loan anywhere else. Looking for a new car and mortgage and definitely will not consider Suntrust ever again over $25.