I agree with other customers. We are struggling financially and are suddenly being charged $36.00 for a NSF fee and then another $36.00 fee hits 6 days later if we haven't been able to correct the account.
My mother is currently trying to pay off the negative balance of her account as quickly as possible in order to close it and the sad part about it is that she has had this one and only account since 1969. That's right.....she opened this account 44 years ago in 1969 and has used it flawlessly until the last 6 months when, due to a relapse of her Multiple Sclerosis (which she has had for 28 years) cause her to struggle somewhat financially.
Ironically, that's the exact time that Suntrust started double charging the $36.00 fees from people who are obviously already hurting.
I never saw the addendum where this was added on but I would have thought a 44 year old account would have been exempt or at the least Grandfathered in somehow.
I certainly wish we, the customers could randomly go along and add whatever we wanted to to our own accounts that would be beneficial to us the way Suntrust has abused and taken advantage of it's loyal customers by randomly adding fees and new rules out of the blue.
And did I mention that we have made 5.....FIVE.....5........ attempts to speak to the branch manager Deaundra Wood regarding trouble with my mom's account starting back last November of 2013? Well we are still waiting for her to return our calls, messages and for her to respond to the 3...THREE visits we made to the branch even though it's 45 minutes away.
My mother has always had wonderful things to say about Suntrust and has helped several family members acquire accounts there throughout the years but believe me.....she is certainly speaking differently about them now. She is also taking too many relatives to count on with her to her new bank. I'm sure Suntrust won't feel a thing in losing 25 accounts but my mom is suddenly smiling.....all the way to her new bank.
I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.
Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.
Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!
I had a check written to me from a Craigslist customer who was buying a purse from me for $75.00. I went there twice to try and cash it because it was written from a Suntrust account holder. The first visit Kenneth examined the check and said nothing negative about the check itself but said I needed marriage certificate and divorce decree to follow my last name changing, etc. etc. I returned a few days later after the manager said I could cash it with the ID I had which was my Ga. ID and my Original Birth Certificate. After waiting for quite awhile, he took me to a desk in the center of the bank and accused me of making this check myself...said it was a fake and I guess that I created it and printed it out myself and then made-up names or something on it. I started crying cause I had no idea about any of this and he was blaming me. Would I really come into a bank with a counterfeit check and forged names and try to cash it with my real ID and birth certificate? He refused to give me my ID and birth certificate back and told me if I open my mouth to say anything at all he would call the authorities. My son was with me and he said I had to get up and leave right then without my personal stuff if I wanted to have my son leave with me. So he threatened to have my son taken from me if I tried to speak or get my stuff. I was so upset and scared and with my son there, I did just that...I left. He also told me his manager was shady and did illegal shady deals and that I must be one of the people she does them with. I had only met her a year prior when she helped me get money Suntrust had owed me for 3 years. She is a honest person. Kenneth (teller?...asst. manager?...don't know what his position is) is an angry, unprofessional bullying thief! I have contacted the authorities myself now and was told that he had no right to keep my personal items and he acted illegally and that I should have called the police myself that day and he wouldn't have gotten away with it.
I ENCOURAGE YOU ALL TO FILE WITHhttps://www.ftccomplaintassistant.gov/Information#crnt
The government will investigate! I was stone walled today by the company when I asked them why they were charging me 144 dollars on a 7 dollar over draft and 72.00 every seven days after. They have been doing this to me for years..After today I finnaly got fed up and Filed with the FTC.. I suggest all of you who read this do the same. This company is lining its pockets with your bank accounts. Make it so they stop hurting you and others. When I called to complain this last time they made like they didn't recognize my bank account and that the systems where down. I went on chat and asked what was up and I got a rep to admit the amount taken out for an overdraft was 36.00... Report them to the FTC..https://www.ftccomplaintassistant.gov/Information#crnt