On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.
Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.
I was told that someone would call me before close of business on Monday and determine if the bank was at fault.
We have had an account with this bank for less than 3 months and will be closing our account. They are continually telling us different things about policy and changes. Every time i ask a question i am told one thing and then something else happens. I am three different things and then an entirely different outcome occurs. I am so tired of not knowing what is happening with my money all the time. I am so tired of asking people questions and never getting a straight answer. I am closing my account this week and finding another! One of the tellers, emily, was so rude i refuse to go back to this location. I have never been treated with such disdain. I thought i was a customer not an inconvenience!
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.