Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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RidgewayGirl's Profile Image

2 out of 5 marks

Reviewed by RidgewayGirl

Jun 1st 2012

Bank Account Closed Accidentally

On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.

Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.

I was told that someone would call me before close of business on Monday and determine if the bank was at fault.

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Other Suntrust Bank Reviews

lientr's Profile Image

Reviewed by lientr

Jun 28th 2015

1 out of 5 marks

Mrs Thilien

I have been customer in years but when I deposit a third party check some staffs let me deposit but only 1 of the staff said that I need to bring a person with me when I need to deposit a third party check. Which is very inconvenient and very disppointed.

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BarrettJG's Profile Image

Reviewed by BarrettJG

Jun 19th 2015

1 out of 5 marks

Can I give them zero stars?

My mother and I just spent 45 minutes waiting to cash a single US savings bond.

The tellers who had no customers refused to help us. It wasn't until an investment banker got tired of us standing in a mostly vacant lobby that we made progress.

I've never had a good experience at Sun Trust

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