On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.
Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.
I was told that someone would call me before close of business on Monday and determine if the bank was at fault.
SunTrust posts debits high to low, a practice that increases fees into the hundred from one overdraft. Please sign my petition to show them that must update their outdated policies. All the Big Banks have changed their polices and SunTrust refuses. We need to make our voices heard!
http://www.change.org/petitions/suntrust-bank-and-barack-obama-and-u-s-house-of-representatives-and-u-s-senate-and-north-carolina-governor-and-florida-governor-and-georgia-governor-and-west-virginia-governor-review-the-overdraft-policy-of-suntrust-bank-sue-suntrust-in-federal-court?recruiter=140868360&utm_campaign=twitter_link_action_box&utm_medium=twitter&utm_source=share_petition via @Change
I deposited my entire check via money order and this branch lied to me telling me the funds are not available. A money order with funds unavailable for 7 days is totally unheard of. I spoke with the call center telling me the branch manager makes the decision to no avail I'm lied to by the manager. I can't wait to get my money SunTrust is bogus and is not a good bank.