MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.
Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.
I was told that someone would call me before close of business on Monday and determine if the bank was at fault.
While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.