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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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RidgewayGirl's Profile Image

2 out of 5 marks

Reviewed by RidgewayGirl

Jun 1st 2012

Bank Account Closed Accidentally

On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.

Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.

I was told that someone would call me before close of business on Monday and determine if the bank was at fault.

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Other Suntrust Bank Reviews

itsjustme's Profile Image

Reviewed by itsjustme

May 24th 2015

5 out of 5 marks

my wife and I got schooled

My wife and I just opened a new account at this branch in frostproof,

I have banked with other banks and never knew what we had learned about banking on this day,

Nichole Peters, was this woman's name and she knew what she was doing she told us everything we needed to know and then some, she gave great advice on bank accounts, credit, how the different bank accounts work and which account would be best for us and why. So I googled the stuff she taught us and I am only amazed with what all she knew about it all. When we went in the bank we had never met this woman and within just a very short time she had us feeling like we belonged there. This is someone who you would think wrote the book of banking. Very nice and polite and now with her knowledge past down to us we will start to build a future for our selves and our children. If you are able to read this Nichole thank you very much for your wisdom. Sincerely Steven and Angie Young

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asmith2's Profile Image

Reviewed by asmith2

May 3rd 2015

1 out of 5 marks

Blocked card

Suntrust blocked my rent payment over google wallet. They have done this before and I had them put a comment in my account not to do it. But they do it anyway. I have used google wallet to pay monthly and have since September. Google wallet is great. It works, it's free, it's immediate. Which is why Suntrust doesn't like it and blocks it. So they block my entire card (which makes it hard to buy groceries) without notifying me (they haven't changed the number on my account even though I have done it online and on the phone with them several times.) When I ask to speak to a manager online they first say there isn't one and then claim he's busy but will call me back (which of course hasn't happened.) I think it's time to change banks for one that doesn't play games with my account.

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