MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
On discovering that the account we'd held for over five years now has a $25/month fee, I called customer service and arranged for the account to be changed to one that does not incur a fee. While the customer service rep was not overly professional, everything seemed to have been properly taken care of. I received my new debit card a few days later, although my partner did not receive his.
Today, I received a check for the contents of my account, with a check-sized slip of paper stating that it is the "letter to close account". I called customer service, who had to research the issue. I began speaking with the customer service rep at 4:15. At 4:35 she came back on the line to tell me the department that had all the information about what happened and who could take any action had left for the day -- at 4:30. My mortgage payment and several other bills were scheduled to be paid today.
I was told that someone would call me before close of business on Monday and determine if the bank was at fault.
I have been in business for 5 years and have been with Sun Trust since I started my business. I put over 100K a year through this bank, I have a high 700 score and never late, no bad marks on my credit, my business always shows a profit but yet when I tried to get a business loan to expand my company, all I was approved for was a lousy $2500 credit card, wow! My business spends $1000 a month just on fuel, how much help would this credit card really do??? I already have credit cards with higher limits, why would I want just another small credit card???
I'm considering moving to another bank, something less commercial and more local/business friendly.
I have been banking with suntrust bank since 2013 find it to be horrible. Staff rude half of customer sevice by phone don't speak english hard to understand. Suntrust is not true to keeping their word. Makes you feel beneath them, when you have a problem with your account. Not eager to help at all, like your anucents instead of a customer. That is the ones i have delt with in dallas ga. Surrounding areas of state...