Overall Rating

C
Grade

Suntrust Bank Report Card

Overall rating score 30%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,579
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank News
BB&T
Add
Bank News
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
denlions's Profile Image

1 out of 5 marks

Reviewed by denlions

May 31st 2012

Beware Of The New Atm's At Sun Trust Bank- Should Be Sun No Trust

I went to place a cash deposit on memorial day, 05/28/2012, having my deposit slip filled out and in the envelope for atm deposit's, since the branch was closed due to the holiday. Upon pulling up to the atm @ bradley park drive in columbus, ga. I noticed that they had installed a new atm that requires no deposit slips or envelopes,like bank of america has had for several years, so i thought cool, sun trust has finally decided to get up to date, so i removed my deposit from the envelope and proceeded to make my cash deposit. The atm rejected 3 $5 bills, after trying to re-insert them 2 times the deposit door closed and said on the screen thank you for banking with us. No receipt given, nothing, the atm just kept making noises like it was still processing, then after some time it went back to the start screen, so i tried to do a new deposit of the 3 $5 bills that were rejected, which the atm stated that deposits could not be processed at this time. So i left thinking that i will call the next morning and they will be able to check the atm and find my deposit. I called and talked to jason who said that the atm is not owned by sun trust, it is owned by brinks and is only serviced once per week and he does not know on what day, but he said that the atm was working fine when he checked it earlier that morning.. So, he stated that he would have to get with the branch manager and call me back. That was @ 9:20am, i had not heard back by 2pm, so i called jason again and he stated that i would have to come in and sign a dispute form and it would have to be faxed in and an investigation done and could take up to a week but it usually only took a couple of days. So i drove to the branch & signed the form & received a copy with a 1 800 # to call for further info. After 2 days i called and was told it was under investigation & it could take up to 10 days!!! So i guess my deposit is still sitting in the atm, waiting for brinks to come!!! Yeah, right, you can not tell me that they do not know what is in that atm

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

MonicaMcKoy's Profile Image

Reviewed by MonicaMcKoy

Apr 22nd 2014

1 out of 5 marks

Fees Have to be illegal somehow....

I agree with other customers. We are struggling financially and are suddenly being charged $36.00 for a NSF fee and then another $36.00 fee hits 6 days later if we haven't been able to correct the account.

My mother is currently trying to pay off the negative balance of her account as quickly as possible in order to close it and the sad part about it is that she has had this one and only account since 1969. That's right.....she opened this account 44 years ago in 1969 and has used it flawlessly until the last 6 months when, due to a relapse of her Multiple Sclerosis (which she has had for 28 years) cause her to struggle somewhat financially.

Ironically, that's the exact time that Suntrust started double charging the $36.00 fees from people who are obviously already hurting.

I never saw the addendum where this was added on but I would have thought a 44 year old account would have been exempt or at the least Grandfathered in somehow.

I certainly wish we, the customers could randomly go along and add whatever we wanted to to our own accounts that would be beneficial to us the way Suntrust has abused and taken advantage of it's loyal customers by randomly adding fees and new rules out of the blue.

And did I mention that we have made 5.....FIVE.....5........ attempts to speak to the branch manager Deaundra Wood regarding trouble with my mom's account starting back last November of 2013? Well we are still waiting for her to return our calls, messages and for her to respond to the 3...THREE visits we made to the branch even though it's 45 minutes away.

My mother has always had wonderful things to say about Suntrust and has helped several family members acquire accounts there throughout the years but believe me.....she is certainly speaking differently about them now. She is also taking too many relatives to count on with her to her new bank. I'm sure Suntrust won't feel a thing in losing 25 accounts but my mom is suddenly smiling.....all the way to her new bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

DaveCollbran's Profile Image

Reviewed by DaveCollbran

Apr 14th 2014

1 out of 5 marks

DO NOT BANK WITH SUNTRUST

I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.

Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.

Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?