Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,626
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank News
BB&T
Add
Bank Reviews
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
srghayden's Profile Image

2 out of 5 marks

Reviewed by srghayden

Jun 3rd 2012

It Has Been Good Until Recently It Has Gone Down Hill.

I have had a good experience until recently. My favorite teller was either let go or quit. She was always very nice and willing to work with me because she understood my situation. Now she is no longer there and i am not sure if they will keep doing it for me. I am not sure if i will have to find another bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

coconut's Profile Image

Reviewed by coconut

Mar 20th 2015

2 out of 5 marks

Management?

My credit card company charged me hefty fees because of Suntrust. When I did an automatic payment from my checking account which is linked to a larger savings account, the bank posted insufficient funds. What a hassle. Now I have to call Suntrust to find out why this happened and re-pay the credit card company. I am not sure why the Pantops Suntrust branch is so screwed up, but I really love the branches that are further away from my home in town. Only recently (in the last 6 months or so) has this branch gotten competent bank tellers who smile at you and greet you. Devin is the BEST!

Is this review helpful? ▲ Yes 1 ▼ No 0

jasmine92's Profile Image

Reviewed by jasmine92

Mar 9th 2015

1 out of 5 marks

unprofessional bank

This bank is very unprofessional. I went to change my address and the teller tells me I dont stay in pne place for to long.... excuse me I moved after living in a place for two years, and what is it any of her business if I moved every two months. Instead of helping me with my situationshe was being very judgemental and rude.As well me going to change my address was pointless she didn't even change it and my check is goingg to my old address. In the two years I've banked with them I've never had a problem until now. GLAD my account is closed with them

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews