Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

1,626
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
BB&T
Add
Bank Reviews
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
Summer's Profile Image

2 out of 5 marks

Reviewed by Summer

May 21st 2012

Nightmare And An Inconvenience

Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.

Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

nikibrasahotmailco's Profile Image

Reviewed by nikibrasahotmailco

Oct 30th 2014

1 out of 5 marks

Worst Customer Service!

They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.

Is this review helpful? ▲ Yes 1 ▼ No 0

opinionated's Profile Image

Reviewed by opinionated

Oct 16th 2014

5 out of 5 marks

Great Customer Service!

In an ever changing transient community, this branch is a jewel with a 'home town' atmosphere. I would highly recommend it if you are new to the area. The branch manager and her staff take a personal interest in the welfare of their customers. Take a few minutes to get to know them and they will remember you and assist you with any issues going forward.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews