Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.
Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.
New employees each month! Mistakes constantly with a stream of
rookies who don't know which way is up. A former suntrust officer told me
they pay their employees below what other banks pay, and keep reducing
their benefits, so no one stays with this poor excuse for a bank. Their branches
are in shabby condition, and usually deserted! Score is minus 10000000000.
The actions, and business practices of SunTrust are egregious in nature, unethical, and border on illegal. SunTrust has hired consultants to MAXIMIZE BANK FEES, and has a company policy NOT to refund any fees or charges to the customer.
Unfortunately, you need to read SunTrust policies which state that if you have a problem with the bank you can not take them to court, you have to go to arbitration.
On a potential good side, depending when you closed your account. If you take them to arbitration and you are awarded only $1, SunTrust must pay you $7500. If you are awarded more than $7500 you will receive the higher amount.