MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.
Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.
My credit card company charged me hefty fees because of Suntrust. When I did an automatic payment from my checking account which is linked to a larger savings account, the bank posted insufficient funds. What a hassle. Now I have to call Suntrust to find out why this happened and re-pay the credit card company. I am not sure why the Pantops Suntrust branch is so screwed up, but I really love the branches that are further away from my home in town. Only recently (in the last 6 months or so) has this branch gotten competent bank tellers who smile at you and greet you. Devin is the BEST!
This bank is very unprofessional. I went to change my address and the teller tells me I dont stay in pne place for to long.... excuse me I moved after living in a place for two years, and what is it any of her business if I moved every two months. Instead of helping me with my situationshe was being very judgemental and rude.As well me going to change my address was pointless she didn't even change it and my check is goingg to my old address. In the two years I've banked with them I've never had a problem until now. GLAD my account is closed with them