MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.
Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.
I have been customer in years but when I deposit a third party check some staffs let me deposit but only 1 of the staff said that I need to bring a person with me when I need to deposit a third party check. Which is very inconvenient and very disppointed.
My mother and I just spent 45 minutes waiting to cash a single US savings bond.
The tellers who had no customers refused to help us. It wasn't until an investment banker got tired of us standing in a mostly vacant lobby that we made progress.
I've never had a good experience at Sun Trust