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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


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Suntrust Bank Customer Review

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Summer's Profile Image

2 out of 5 marks

Reviewed by Summer

May 21st 2012

Nightmare And An Inconvenience

Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.

Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.

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Other Suntrust Bank Reviews

lientr's Profile Image

Reviewed by lientr

Jun 28th 2015

1 out of 5 marks

Mrs Thilien

I have been customer in years but when I deposit a third party check some staffs let me deposit but only 1 of the staff said that I need to bring a person with me when I need to deposit a third party check. Which is very inconvenient and very disppointed.

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BarrettJG's Profile Image

Reviewed by BarrettJG

Jun 19th 2015

1 out of 5 marks

Can I give them zero stars?

My mother and I just spent 45 minutes waiting to cash a single US savings bond.

The tellers who had no customers refused to help us. It wasn't until an investment banker got tired of us standing in a mostly vacant lobby that we made progress.

I've never had a good experience at Sun Trust

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