Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

1,626
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
BB&T
Add
Bank Reviews
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
Summer's Profile Image

2 out of 5 marks

Reviewed by Summer

May 21st 2012

Nightmare And An Inconvenience

Horrible. Opened a checking account online to take advantage of the skymiles offer. Changed my direct deposit at work and closed my account with wachovia. A week later i get a letter in the mail from suntrust stating my account has been closed "at our discretion"-- that's it. No explanation, nada. I call them-- still no explanation.

Went to branch-- no explanation. Basically "we just felt like it". My credit score is roughly 750 and i keep an average $5k balance in my checking. All i can say is "wow". Just for that, i closed my auto loan with them. Hope they enjoy losing business from good, loyal customers.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

Golf19's Profile Image

Reviewed by Golf19

Jan 21st 2015

1 out of 5 marks

Poor Customer Service!

New employees each month! Mistakes constantly with a stream of

rookies who don't know which way is up. A former suntrust officer told me

they pay their employees below what other banks pay, and keep reducing

their benefits, so no one stays with this poor excuse for a bank. Their branches

are in shabby condition, and usually deserted! Score is minus 10000000000.

Is this review helpful? ▲ Yes 1 ▼ No 0

bankhater's Profile Image

Reviewed by bankhater

Jan 18th 2015

1 out of 5 marks

RUN FAR AND FAST FROM SUNTRUST

The actions, and business practices of SunTrust are egregious in nature, unethical, and border on illegal. SunTrust has hired consultants to MAXIMIZE BANK FEES, and has a company policy NOT to refund any fees or charges to the customer.

Unfortunately, you need to read SunTrust policies which state that if you have a problem with the bank you can not take them to court, you have to go to arbitration.

On a potential good side, depending when you closed your account. If you take them to arbitration and you are awarded only $1, SunTrust must pay you $7500. If you are awarded more than $7500 you will receive the higher amount.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews