Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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astrobaby1's Profile Image

1 out of 5 marks

Reviewed by astrobaby1

May 8th 2012

Terrible

Joint truck loan obtained with husband. Husband passed away. Wired money to pay truck loan off. Bank holding lien on title for 5 extra days. Had sale for truck, explained was told this was policy and procedure. I told them my policy/procedure was not to recommend this bank to anyone and i was going to post my comment on every site i could get on the internet.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

donaldb's Profile Image

Reviewed by donaldb

Apr 25th 2015

1 out of 5 marks

In desperate need of a new branch manager

Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!

Is this review helpful? ▲ Yes 1 ▼ No 0

Iqbal's Profile Image

Reviewed by Iqbal

Apr 10th 2014

5 out of 5 marks

Excellent

Very helpful and friendly.

Is this review helpful? ▲ Yes 1 ▼ No 2

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