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Suntrust Bank Customer Review

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astrobaby1's Profile Image

1 out of 5 marks

Reviewed by astrobaby1

May 8th 2012

Terrible

Joint truck loan obtained with husband. Husband passed away. Wired money to pay truck loan off. Bank holding lien on title for 5 extra days. Had sale for truck, explained was told this was policy and procedure. I told them my policy/procedure was not to recommend this bank to anyone and i was going to post my comment on every site i could get on the internet.

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Other Suntrust Bank Reviews

chesterhound's Profile Image

Reviewed by chesterhound

Feb 4th 2014

4 out of 5 marks

Excellent Customer Service!

I live in Michigan but was able to open an account with no issues. I will soon be relocating to Florida and will have access to many physical branches. I call customer service one evening after 10pm and was able to get a rep to help me.

Very good customer service as well as account options!

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buster1452's Profile Image

Reviewed by buster1452

Sep 18th 2014

1 out of 5 marks

SunTrust Ripp Off

My wife got a check in the mail that was a scam. She put the money in my savings account and the check was returned we did not spend any of that money but SunTrust charged us 36. 00 dollar bad check fee and a 20. 00 return fee and closed my checking and savings account with my mortgage and water bill still out and did not let those bill go threw the checking account.

SunTrust said that i could not go and get my remaining balance until there investigation was complete. So first i got caught in a scam and now being robbed out of almost 1000. 00 dollars from SunTrust. They are nothing but crooks i'v had an account with suntrust for 9 years so just to let everybody know they don't mind screwing regular customers.

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