I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online.
I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds.
They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently
We have had an account with this bank for less than 3 months and will be closing our account. They are continually telling us different things about policy and changes. Every time i ask a question i am told one thing and then something else happens. I am three different things and then an entirely different outcome occurs. I am so tired of not knowing what is happening with my money all the time. I am so tired of asking people questions and never getting a straight answer. I am closing my account this week and finding another! One of the tellers, emily, was so rude i refuse to go back to this location. I have never been treated with such disdain. I thought i was a customer not an inconvenience!
They are rude, inconsiderate and don't have any idea how to act to keep a customer. They should have classes showing them how to treat their customers. Marcus Lamar treated me like crap on his "high horse" just because he is on the other side of the desk. This branch should really just shut down.