I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online. I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds... They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently swit
If you ever fall on hard times or have a financial hardship, Suntrust is unwilling to work with you at all! I was going through a divorce and fell behind on my mortgage (by
about 2 months). I almost immediately started getting letters regarding foreclosure proceedings from them. I called them to do a loan modification or try to work out some
sort of payment arrangement. They said there was nothing they could do. As a result to save my home, and to have some stability for me and my daughter, I filed Chp 13
bankruptcy (in May 2008) in order to stay in the house. I'm having so much trouble to this day getting discharged from the bankruptcy because they keep saying I owe them
more money (anything from arrears to late fees or whatever). I have a 1st and 2nd mortgage with them. Suntrust claims somewhere in 2010 or so my mortgage payment(s) went up. Instead of them notifying the trustee (since that's who they're receiving payment from) of the increase at the time, they said nothing. Once it came up about my case getting discharged or near completion, they proceeded to bring up all the money they claim I owe from the years prior. I was infuriated! As a result of this, they claimed there was a problem with the 2nd mortgage. I finally got that cleared up (which took months), now they're saying there's an issue with the 1st mortgage. The Chp 13 plan is suppose to last 5 years, but I'm entering 6 years now thanks to Suntrust. What adds salt to a already painful wound is I always paid them on time prior to my divorce
situation. They don't consider anything about your circumstances or your previous good paying history. They're greedy and just want more money! DO NOT deal with Suntrust Mortgage! Never shall I recommend them to anyone and will do my best to refinance when I can.
Well, first of all I have no clue is someone really reads what people complain here, because I didnt when I decided to open account with them. I recently moved to Charlotte and they my bank dosnt have branch here so end up opening account with suntrust Bank, at the beginning for few months it was OKAY. after few months I guess they figure out when the money is coming and going, so my nightmare starts and there happy face. I get paid every 2 weeks and right before My paycheck hit the account they start charging overdraft fee, which makes the account negative and then another overdraft fee cos of negative. But until over draft fee account was not negative. may be not million dollars but at least 10 dollar is always there. I go to bank, explain them simple math and then I get my money back. One time after overdraft fee account is still not negative. After 3 to 4 times in a row i got tired and today I will close my account, so thought to share with hard working American people who doesnt keep millions dollar in bank then, please pay attention to your statement if you have suntrust bank, as they dont have anything to trust. thats all I am saying.