I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online.
I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds.
They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently
This place is the absolute worst! They are rude and unprofessional and worste of all theifs. My advice, go anywhere but here. If you want a bank that debits your account for money they never recieved, than this is the place. The teller was $300+ short and instead of investing the teller they debited with the logic that the insident happened around the time of my transaction. They have zero proof of handing me the cash and have refused to provide the video but yet i have been robbed of my money. So much for keeping my money safe in this bank
I opened a SunTrust Account upon moving to Florida in March of 1989. Since that time, I have a Checking, Debit , Credit Card and when competitive I have had Investment Acounts like Mutual Funds, C.D.s and Money Market Savings.
I have never bounced a check, overdrawn a checking account, have always paid Credit Card balances in full every month yet they choose to close my accounts after 22-years.
I have recently started to receive Social Security having reached age 66 in October.
Suntrust, over the years has had some great people employed but they seem to move on frequently leaving behind those who are less than professsional, poorly trained, and generally not very knowledgeable. It seems that the less an employee knows about her/his job the longer she/he stays employed up to and including the Branch and Area Managers.
Complain, especially if you are a Senior, and SunTrust cancels doing business with you.
All you Senior Citizens out there currently banking at Suntrust may have your accounts closed for no other reason than your age.