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MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Suntrust Bank Customer Review

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wsim's Profile Image

1 out of 5 marks

Reviewed by wsim

May 3rd 2012

Worst Bank! Do Not Open An Account Here!

I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online.

I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds.

They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently

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Other Suntrust Bank Reviews

Customer4951's Profile Image

Reviewed by Customer4951

Apr 11th 2015

2 out of 5 marks

Rude tellers and understaffed

While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.

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Cristy3423's Profile Image

Reviewed by Cristy3423

Apr 10th 2015

1 out of 5 marks

Poor Service!

This is strike 2 for this branch! The first strike happened a few months ago. I went through the drive thru and deposited $500.00 in cash. The teller gave me a receipt that showed a $5.00 deposit. Thank God I checked the receipt immediately so correcting this was not a major hassle. This time, I asked the teller to please reorder checks for me and put my current address on the checks. The teller reordered the old checks with the old address where they were sent.{ 100 miles away} I have been working all afternoon to try and resolve this issue. The branch manager has been busy and has not returned my calls. It's almost 5:30 on Friday afternoon now. My account may have been compromised since someone else has my checks and now I have to wait until Monday to get this resolved!

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