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Overall rating score 30%
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Suntrust Bank Customer Review

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wsim's Profile Image

1 out of 5 marks

Reviewed by wsim

May 3rd 2012

Worst Bank!! Do Not Open An Account Here!!

I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online. I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds... They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently swit

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Other Suntrust Bank Reviews

MonicaMcKoy's Profile Image

Reviewed by MonicaMcKoy

Apr 22nd 2014

1 out of 5 marks

Fees Have to be illegal somehow....

I agree with other customers. We are struggling financially and are suddenly being charged $36.00 for a NSF fee and then another $36.00 fee hits 6 days later if we haven't been able to correct the account.

My mother is currently trying to pay off the negative balance of her account as quickly as possible in order to close it and the sad part about it is that she has had this one and only account since 1969. That's right.....she opened this account 44 years ago in 1969 and has used it flawlessly until the last 6 months when, due to a relapse of her Multiple Sclerosis (which she has had for 28 years) cause her to struggle somewhat financially.

Ironically, that's the exact time that Suntrust started double charging the $36.00 fees from people who are obviously already hurting.

I never saw the addendum where this was added on but I would have thought a 44 year old account would have been exempt or at the least Grandfathered in somehow.

I certainly wish we, the customers could randomly go along and add whatever we wanted to to our own accounts that would be beneficial to us the way Suntrust has abused and taken advantage of it's loyal customers by randomly adding fees and new rules out of the blue.

And did I mention that we have made 5.....FIVE.....5........ attempts to speak to the branch manager Deaundra Wood regarding trouble with my mom's account starting back last November of 2013? Well we are still waiting for her to return our calls, messages and for her to respond to the 3...THREE visits we made to the branch even though it's 45 minutes away.

My mother has always had wonderful things to say about Suntrust and has helped several family members acquire accounts there throughout the years but believe me.....she is certainly speaking differently about them now. She is also taking too many relatives to count on with her to her new bank. I'm sure Suntrust won't feel a thing in losing 25 accounts but my mom is suddenly smiling.....all the way to her new bank.

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DaveCollbran's Profile Image

Reviewed by DaveCollbran

Apr 14th 2014

1 out of 5 marks

DO NOT BANK WITH SUNTRUST

I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.

Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.

Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!

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