Overall Rating

C
Grade

Suntrust Bank Report Card

Overall rating score 30%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Banking

1,579
Branch Locations

Suntrust Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
BB&T
Add
Bank News
Regions Bank
Add
Compare Banks

Suntrust Bank Customer Review

Post a review
wsim's Profile Image

1 out of 5 marks

Reviewed by wsim

May 3rd 2012

Worst Bank!! Do Not Open An Account Here!!

I just moved to virginia recently so i needed a local bank where i could direct deposit my checks and do regular banking activity. My first mistake was to open a suntrust account online. Since they would not take my money online, i was advised to go to a local branch. Big mistake- giving them my money. So i go to the branch and they give me my full checking and savings account number. I deposited 50 dollars in each of these accounts. I went to try to login online and i couldnt so referring to my initial email "welcoming" me to suntrust, i called and told them that i couldn't login. They went ahead and said they reset my password and that they would send the email to get online. I never got the email. I called the next day. They told me my account was closed due to suspected fraud. I inquired as to ok, first, what the heck was the fraud and also can i get the money back that they stole from me, they told me a check would be mailed out and i couldn't go to the branch to get my money. I called back as to inquire about the fraud and they said they "could not give me any information except to say that they are closing the account due to sun trust rules and regulations". I again asked "its thursday- where is my money that the bank took from me and now it's been close to a week and i can't access my money". I was told i would get a check mailed, it could take up to 5-10 days to get it and oh yeah, by the way if i went to sun trust to cash my check for my funds... They might charge me since i don't have an account. When i got up off the floor, i simply shook my head. I told them that they had committed fraud and that this was against my rules and regulations. Please let me know where else i can share my story and who i can share it with. I have never been treated like this, never been this frustrated or disgusted with a bank..... This is poor business. I also happen to have quite a bit of money i wanted to invest but they lost out.. My company does much business with them but recently swit

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Suntrust Bank Reviews

DaveCollbran's Profile Image

Reviewed by DaveCollbran

Apr 14th 2014

1 out of 5 marks

DO NOT BANK WITH SUNTRUST

I closed my account with suntrust more than 5 years ago. I put in several requests and my account was at a $0.00 balance. The imbeciles who represent this disgusting organization did not close my account and allowing it to go into negative standing due to monthly maintenance fees.

Recently they sold my account to a third party debt collector and have no information since the account was closed. The representatives of this company have terrible attitudes and even worse customer service skills. They lack the knowledge and intelligence to successfully navigate their own internal computer system.

Crooked, stupid, swine. DO NOT BANK WITH THESE SCUMBAGS!

Is this review helpful? ▲ Yes 1 ▼ No 0

Renea's Profile Image

Reviewed by Renea

Apr 13th 2014

1 out of 5 marks

Horrible! They stole my ID and my Original Birth Certificate! Stolen by Kenneth (don't know what he is)

I had a check written to me from a Craigslist customer who was buying a purse from me for $75.00. I went there twice to try and cash it because it was written from a Suntrust account holder. The first visit Kenneth examined the check and said nothing negative about the check itself but said I needed marriage certificate and divorce decree to follow my last name changing, etc. etc. I returned a few days later after the manager said I could cash it with the ID I had which was my Ga. ID and my Original Birth Certificate. After waiting for quite awhile, he took me to a desk in the center of the bank and accused me of making this check myself...said it was a fake and I guess that I created it and printed it out myself and then made-up names or something on it. I started crying cause I had no idea about any of this and he was blaming me. Would I really come into a bank with a counterfeit check and forged names and try to cash it with my real ID and birth certificate? He refused to give me my ID and birth certificate back and told me if I open my mouth to say anything at all he would call the authorities. My son was with me and he said I had to get up and leave right then without my personal stuff if I wanted to have my son leave with me. So he threatened to have my son taken from me if I tried to speak or get my stuff. I was so upset and scared and with my son there, I did just that...I left. He also told me his manager was shady and did illegal shady deals and that I must be one of the people she does them with. I had only met her a year prior when she helped me get money Suntrust had owed me for 3 years. She is a honest person. Kenneth (teller?...asst. manager?...don't know what his position is) is an angry, unprofessional bullying thief! I have contacted the authorities myself now and was told that he had no right to keep my personal items and he acted illegally and that I should have called the police myself that day and he wouldn't have gotten away with it.

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?