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US Bank Acquires Bond Trustee Business from First Citizens

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Polo Road Branch

Northeast Arcadia Lakes

9800 Two Notch Road
Columbia, SC, 29204

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First Citizens Bank and Trust Company Customer Reviews

stephquit's Profile Image

Reviewed by stephquit

Apr 16th 2014

All in all, I love them.

My overall experience with First Citizens has been amazing. I have checking, savings, & a loan through them & rarely have any issues. The people on the other side of the customer service phone line are always nice and helpful.There have been a couple of individuals that were rude or unhelpful here and there, but they usually don't last long with the bank, or so I've noticed. I hope they keep it up because I tell everyone how much I actually like my bank.

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Lyal's Profile Image

Reviewed by Lyal

Jan 10th 2013

One Of The Strongest Banks In The South.

I have checking, mortgage, savings, investment, and credit card with first citizens. This is one of the few banks that knows you by name. Love the people and service.

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Kim N's Profile Image

Reviewed by Kim N

Nov 4th 2010

getting worse each time

They do not stand behind their own motto "We're On It!"

Due to their growing rate throught the acquisiton, they are less and less about customer service and comes from the top. Since it is privately owned bank, they can get away from lots of regulations, I think.

Is this review helpful? ▲ Yes 3 ▼ No 0

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