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C
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FirstMerit Bank Report Card

Overall rating score 37%
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FirstMerit Bank Branch

Townsend Branch

17953 Highway 32
Townsend, WI, 54175

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FirstMerit Bank Customer Reviews

LotusPrins's Profile Image

Reviewed by LotusPrins

Dec 23rd 2013

Excellent Bank but cashiers need more training.

I have been with this Bank for almost 4 years now. The customer service with the reps is outstanding, they are so caring and listen to you and try to help you in every way possible. They are a cut above the rest when it comes to the numerous banks I have been to around the country. The counter service personnel really are mostly unfriendly a crew, some of them do not seem to speak English, but even if you don't you can still gracefully smile, because that job is customer service. However, there are gems in this group, some of them are friendly and smile. There are also those who don't realize that their job is customer service, they need to socialize without repercussions. Hopefully in 2014 they would all be retrained on how to smile and be helpful and speak English as well.

Is this review helpful? ▲ Yes 1 ▼ No 0

Amy's Profile Image

Reviewed by Amy

Jun 15th 2010

Looking for Another One

Although my husband and I have been with FirstMerit for about 14 years, I have been disappointed to see that they are now looking for every way possible to take advantage of their customers.

They charge overdraft fees on authorizations, even though the amount has not been actually captured by the merchant. They take charges from high to low, regardless of order, so if you are overdrawn by $20.00 with 3 transactions for $5 and one for $50, they will always take out the $50 first, leaving you a $26 fee for EACH of the other 3 charges.

Don't even think of trying to make a deposit on the same day to bring your balance up, because they hold all but $100 until the next business day. We found out the hard way when we made our FirstMerit Mortgage payment at the same time we deposited a check that would cover the payment. They had no problem cashing my check and posting it to my account the same day, but wouldn't give us the funds to cover it until the next day, leaving us with another...you guessed it...$26 overdraft charge.

Mind you, my husband and I aren't in the habit of overdrafting, but practices that stack the deck in favor of the bank are not conducive to a good business relationship.

I'm now eying other banks that care more about integrity than they do the money they can weasel out of their customers.

Is this review helpful? ▲ Yes 4 ▼ No 1

DoneWithFM's Profile Image

Reviewed by DoneWithFM

Jan 20th 2014

WORST BANK IN THE USA! If you're thinking of joining, run the other way FAST

Fees are exhorbant, convenience is non-existent, tellers are slow and often rude. It took more than 43 minutes to get a cashiers check one day, and there're wasn't another customer in the bank! in addition, I asked a teller for a balance after making a deposit last week, the woman looked at me and said in a short tone, "well we don't normally do that but I will today". Holy cow...I asked the woman for my balance after making a deposit, i didn't ask her to try and split atoms in a laboratory!

Whatever group of Citizens Bank executives who approved or inked the sale to First Merit should be shot! A bank this size should have better service and not seem like a generic institution as it does to most people I've talked to. Try and find a good review for First Merit somewhere, a positive review from a non-employee!

I am moving my business and personal accounts and so is my son. We gave them a few months to get their act together after Citizens sold to First Merit, it hasn't happened and I don't it will.

So long Citizens Bank, you will be missed. Good ridens First Merit....terrible all the way around!

Is this review helpful? ▲ Yes 3 ▼ No 0

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