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West Carleton Branch

1 West Carleton
Hillsdale, MI, 49242

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Monarch Community Bank Customer Reviews

seriousgal's Profile Image

Reviewed by seriousgal

Dec 17th 2012

I have had a very good experience with this branch. The ladies have gone beyond what Good Customer Service should be.

During the years I have been a customer, I have never had a bad experience. You kind of become good friends with their employees. They remember you and call you by your name. Since the death of my husband almost 2 years now, I have had some problems. My fault only and each time they have never made me feel bad. Helping me, explaining each problem and helping me recover. Even sending a personal card to tell me I am a strong person. That meant a lot. I am a person and they treated me very kindly. I just had another problem and there they are to help me. It isn't just the branch I normally do my transactions at but the other branch in town and the main accounting branch in Coldwater. I can not single out any one that is better or at the top of my list, it is each of them. I would recommend this bank if anyone needs one, just like my brother when he recommended this bank for my needs.

Thanks Marshall Community Bank

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