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PerkStreet Financial Customer Review

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sk3010's Profile Image

1 out of 5 marks

Reviewed by sk3010

Mar 29th 2012

Nighmare

CAVEAT EMPTOR! It took over a month to get the account opened, and my constant calling and demanding results. Every time I'd call in, I'd get a conflicting story and reason. I'd request a supervisor and none are ever available, I'm always offered a 24 hour call back and only once did I ever receive the call back. PS initially wanted verification to open the account. I sent my SS card and my lease (with a lease you have to fully identify). That wasn't good enough, but I was never notified. A week passed. I received a voice mail requiring me to send my driver’s license and my ss card, notarized.

Three weeks have now passed and I've offered to fax my Tax ID and DBA. PS rejected those offerings. I went to the bank where I have my business accounts, where they informed me that they couldn't notarize government instruments. I headed out to find a post office, and the post office said I'd have to go to a big one down town to find a notary. I go back to my bank ready to do battle. They sympathize and notarize it for me. I fax it off, and receive a call two days later telling me that I must mail the instruments, as they could not read the notary stamp "clearly". I head back to the post office.

Another week goes by, and the account finally gets opened, over a month after my initial request but again, I'm not notified. Eventually, I realize, call in and am I'm advised that I can't log in, until I get my user name by snail mail in 3-4 business days even though the account is technically open. (The card will follow days after) I called and forced them to give me my user name. Two full business days after I'd done a med sized transfer (over $1500) and the transfer is still pending. I question if the 1% cash back which is all you really get anyway, is worth it. I’ve never hated a bank before, but I really HATE this bank.

UPDATE 4/13 Perkstreet lost a $1000 deposit. Written on 3/23, the check cleared was through Perkstreet on 4/4. On 4/14 my account is still at 0.00. RUN!

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Other PerkStreet Financial Reviews

WHReno's Profile Image

Reviewed by WHReno

Nov 7th 2013

1 out of 5 marks

Unbelievable ripoff!

I deposited $50 to open an account to use at a later time and I checked back after some months later and almost all of it was gone! $4.50/mo. for inactivity fee! Could not believe it. All they had to do was hold my money. guess they couldn't resist taking it from me while I was not looking. Will never bank here again.

Is this review helpful? ▲ Yes 2 ▼ No 0

momcat64's Profile Image

Reviewed by momcat64

Sep 1st 2013

1 out of 5 marks

Feeling Ripped Off

Perkstreet account holders, beware! Make sure that when you contact the bank to close your account, you also tell them to close your debit card and cancel overdraft protection.

Failure to do so in my case resulted in a debit card transaction being honored after I requested closure of my Perkstreet checking account because the overdraft protection was still in force and the debit card was still active - despite my checking account being "closed"!! I had called Perkstreet's customer service to close my checking account. During the course of this telephone conversation, Perkstreet's rep did not tell me I needed to close the debit card and cancel overdraft protection as well. I didn't know any better, and assumed that a closed account meant everything pertaining to the checking account was closed, including debit card and overdraft protection.

After I requested closure of my checking account, Perkstreet paid an online purchase transaction of -$75.00, then hit my account for a -$32.00 non-sufficient funds fee which put my checking account a total of -$107.00 in the hole. Somehow, my Perkstreet debit card had become the default payment method for my health insurance company's mail-order prescription service. It had not been the default previously, and I have no idea how the change occurred. Or maybe I did change it awhile back to earn more Perks and I just plain forgot. I'm not sure.

So now Perkstreet wants me to send them $107.00 to put the account balance back to zero. I'm not inclined to do so, seeing as how I lost $97.00 in Perks Rewards when they announced the bank's closure. However, I was told today by Perkstreet customer service that if I do not deposit the $107.00 then my account will remain open and future purchases would be honored. There's nothing quite like feeling your credit score is being held hostage by a dishonest bank. :/

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