Took too long to set up and fund the account, customer service hold times are long and with the whole bait and switch with the cash back offer make this not even worth using. The worst with this bank is the customer service and the amount of time it takes for someone to get back to you. Did not feel like I was a valued customer here.
I'm sorry you're aggravated with us. We changed our rewards program several months ago to adopt to the current economic conditions. It was a tough decision to make, but we challenged ourselves to come up with a solution that would continue to allow us to grow a sustainable business and give the majority of our customers more cash back. Over 90% of our customers have the opportunity to earn more cash back under this program. Many will earn hundreds of dollars every year just for swiping their debit card.
In regards to our customer service, over 90% of our calls are answered in 30 seconds or less. I'm sorry if you experienced longer holds and slow call backs.
We try to provide the best customer experience in the business. I'm sorry we failed with you.
Bait and switch is what it's called I believe
I deposited $50 to open an account to use at a later time and I checked back after some months later and almost all of it was gone! $4.50/mo. for inactivity fee! Could not believe it. All they had to do was hold my money. guess they couldn't resist taking it from me while I was not looking. Will never bank here again.
Perkstreet account holders, beware! Make sure that when you contact the bank to close your account, you also tell them to close your debit card and cancel overdraft protection.
Failure to do so in my case resulted in a debit card transaction being honored after I requested closure of my Perkstreet checking account because the overdraft protection was still in force and the debit card was still active - despite my checking account being "closed"!! I had called Perkstreet's customer service to close my checking account. During the course of this telephone conversation, Perkstreet's rep did not tell me I needed to close the debit card and cancel overdraft protection as well. I didn't know any better, and assumed that a closed account meant everything pertaining to the checking account was closed, including debit card and overdraft protection.
After I requested closure of my checking account, Perkstreet paid an online purchase transaction of -$75.00, then hit my account for a -$32.00 non-sufficient funds fee which put my checking account a total of -$107.00 in the hole. Somehow, my Perkstreet debit card had become the default payment method for my health insurance company's mail-order prescription service. It had not been the default previously, and I have no idea how the change occurred. Or maybe I did change it awhile back to earn more Perks and I just plain forgot. I'm not sure.
So now Perkstreet wants me to send them $107.00 to put the account balance back to zero. I'm not inclined to do so, seeing as how I lost $97.00 in Perks Rewards when they announced the bank's closure. However, I was told today by Perkstreet customer service that if I do not deposit the $107.00 then my account will remain open and future purchases would be honored. There's nothing quite like feeling your credit score is being held hostage by a dishonest bank. :/