I signed up for the 1.25% rate, but I know this too shall pass eventually. My only problem with them is that they do not allow Mint.com connections. Bummer! For the amount I've deposited so far the yield is only going to be a matter of single-digit dollars so I opened an American Express personal savings account until they decide to cooperate with Mint. Sorry, but the convenience of seeing all my accounts in one place overrides my intention to save a few cents/dollars.
Since rates vary I'm not going to make a huge effort to rate chace a savings account. Once TIAA decides to cooperate I'll probalby move my funds back.
Well I had a pre-approval from another bank but I had a real estate agent say something to me about the company which made we think I should get a second option. I have a retirement acount with TIAA CREF so called.
I called up and told them every detail of my financial situation and was pre-approved within a few days. Great! I decided to go with them because the woman on the phone seemed nice and helpful. Also since I had a retirement account with them I figured they would be a good partner in this.
Every communication from them was positive. I asked if she needed anything else and she told me all she needed was a signed P&S so I went forward and got a home inspection costing $600 and a Lawyer to look over the P&S costing $900 and made deposits of 11,000 with the offer and P&S. I was excited. I told my daughters. They are excited. I send my P&S to the rep at TIAA Direct and ask if she needs anything else. She says not yet.
The next morning I receive an email asking how much I had available to put down. Bear in mind this is information I already submitted. I tell her then make a correction letting her know that sum minus the inspector fee. I get this reply:
"Hahahaha. I am going to be honest. They are giving me pushback. I don’t know if we should wait to hear from them or if I should tell you to go somewhere else. That is NOT what I want to do, but they aren’t making it sound 100% a go. I am still waiting to hear but they took forever to get to us yesterday and by the time they did it was 7pm and I was long gone. Pain in the rear. Im really sorry.
I just wanted to put it out there. "
Now she keeps saying she can't get in touch with the loan people and does not want me to lose time. I feel this was poorly handled by the company and would like and explanation. I know the company monitors this. I am working hard now to get another loan but feel left high and dry by TIAA Direct. Unprofessional
Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to email@example.com. Thanks
I have been banking with TIAA DIRECT (checking and savings) for barely a year and have already had three extremely unsatisfactory experiences.
Most recently, I went to use my debit card at a market one morning, and it was declined. I was busy at work and waiting until the following evening to call. I was told that my debit card that I had been using nearly daily for months "looks like it's never been activated". Um? The phone representative was useless and gave me some bs about a banking analyst addressing my issue in 24-48 hours.
But it wasn't just the card. I had no access to my checking. Not even my payroll deposit went through. But the phone rep had assured me that the account had not been frozen. I had an auto mortgage payment due in a few days and was getting really angry.
This is not the first time I have been left without access to my own money. Disgusting. These are the big issues that I've had with TIAA DIRECT but I've had smaller issues too, that probably aren't worth going into detail about. It's such a pain, but it's to the point that I will have to switch banks.
Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to firstname.lastname@example.org.