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TIAA Direct Customer Review

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msiroli's Profile Image

2 out of 5 marks

Reviewed by msiroli

Jun 6th 2012

very poor tech support and customer service

Opened an account online then tried to log in. Password did not work. Called tech support to reset password. That got me on the website where I could reset my password. Followed their directions to reset password but it would not reset. Logged out and tried logging back in using the temp password tech spt gave me and the password I tried, neither worked. Called tech support to report situation and tech rep started arguing with me and giving me grief instead of fixing the issue.

If the website doesn't work and tech support would rather argue than fix the issue, this is not a company I want to do business with.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other TIAA Direct Reviews

dehayes's Profile Image

Reviewed by dehayes

Jun 27th 2014

2 out of 5 marks

Not a good experience!

I have been banking with TIAA DIRECT (checking and savings) for barely a year and have already had three extremely unsatisfactory experiences.

Most recently, I went to use my debit card at a market one morning, and it was declined. I was busy at work and waiting until the following evening to call. I was told that my debit card that I had been using nearly daily for months "looks like it's never been activated". Um? The phone representative was useless and gave me some bs about a banking analyst addressing my issue in 24-48 hours.

But it wasn't just the card. I had no access to my checking. Not even my payroll deposit went through. But the phone rep had assured me that the account had not been frozen. I had an auto mortgage payment due in a few days and was getting really angry.

This is not the first time I have been left without access to my own money. Disgusting. These are the big issues that I've had with TIAA DIRECT but I've had smaller issues too, that probably aren't worth going into detail about. It's such a pain, but it's to the point that I will have to switch banks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by TIAA Direct

Responded by TC_Talks

Jun 27th 2014

Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

bankuser12's Profile Image

Reviewed by bankuser12

Aug 14th 2013

1 out of 5 marks

Don't be fooled by the rates, they'll get you back with fees and bad service

My account was assessed a fee. The customer service agent did not even know where any documentation of the fee was buried, but still refused to waive the fee as a one-time courtesy. They clearly do not value their customers and are more interested in assessing fees. They also bait and switch with their interest rates.

Is this review helpful? ▲ Yes 2 ▼ No 0

Response by TIAA Direct

Responded by TC_Talks

Aug 14th 2013

Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

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