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TIAA Direct Customer Review

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msiroli's Profile Image

2 out of 5 marks

Reviewed by msiroli

Jun 6th 2012

very poor tech support and customer service

Opened an account online then tried to log in. Password did not work. Called tech support to reset password. That got me on the website where I could reset my password. Followed their directions to reset password but it would not reset. Logged out and tried logging back in using the temp password tech spt gave me and the password I tried, neither worked. Called tech support to report situation and tech rep started arguing with me and giving me grief instead of fixing the issue.

If the website doesn't work and tech support would rather argue than fix the issue, this is not a company I want to do business with.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other TIAA Direct Reviews

kgrondell's Profile Image

Reviewed by kgrondell

Aug 8th 2014

1 out of 5 marks

Incredibly Unprofessional

Well I had a pre-approval from another bank but I had a real estate agent say something to me about the company which made we think I should get a second option. I have a retirement acount with TIAA CREF so called.

I called up and told them every detail of my financial situation and was pre-approved within a few days. Great! I decided to go with them because the woman on the phone seemed nice and helpful. Also since I had a retirement account with them I figured they would be a good partner in this.

Every communication from them was positive. I asked if she needed anything else and she told me all she needed was a signed P&S so I went forward and got a home inspection costing $600 and a Lawyer to look over the P&S costing $900 and made deposits of 11,000 with the offer and P&S. I was excited. I told my daughters. They are excited. I send my P&S to the rep at TIAA Direct and ask if she needs anything else. She says not yet.

The next morning I receive an email asking how much I had available to put down. Bear in mind this is information I already submitted. I tell her then make a correction letting her know that sum minus the inspector fee. I get this reply:

"Hahahaha. I am going to be honest. They are giving me pushback. I don’t know if we should wait to hear from them or if I should tell you to go somewhere else. That is NOT what I want to do, but they aren’t making it sound 100% a go. I am still waiting to hear but they took forever to get to us yesterday and by the time they did it was 7pm and I was long gone. Pain in the rear. Im really sorry.

I just wanted to put it out there. "

Now she keeps saying she can't get in touch with the loan people and does not want me to lose time. I feel this was poorly handled by the company and would like and explanation. I know the company monitors this. I am working hard now to get another loan but feel left high and dry by TIAA Direct. Unprofessional

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by TIAA Direct

Responded by TC_Talks

Aug 8th 2014

Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com. Thanks

dehayes's Profile Image

Reviewed by dehayes

Jun 27th 2014

2 out of 5 marks

Not a good experience!

I have been banking with TIAA DIRECT (checking and savings) for barely a year and have already had three extremely unsatisfactory experiences.

Most recently, I went to use my debit card at a market one morning, and it was declined. I was busy at work and waiting until the following evening to call. I was told that my debit card that I had been using nearly daily for months "looks like it's never been activated". Um? The phone representative was useless and gave me some bs about a banking analyst addressing my issue in 24-48 hours.

But it wasn't just the card. I had no access to my checking. Not even my payroll deposit went through. But the phone rep had assured me that the account had not been frozen. I had an auto mortgage payment due in a few days and was getting really angry.

This is not the first time I have been left without access to my own money. Disgusting. These are the big issues that I've had with TIAA DIRECT but I've had smaller issues too, that probably aren't worth going into detail about. It's such a pain, but it's to the point that I will have to switch banks.

Is this review helpful? ▲ Yes 1 ▼ No 0

Response by TIAA Direct

Responded by TC_Talks

Jun 27th 2014

Providing excellent customer service matters to us. Email your full name and best way to contact you so we can resolve the issue to bankingservices@tiaadirect.com.

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