The Most Helpful Chase Reviews
The most helpful favorable review
I've never been so pleased with a bank branch like this one in my life. All personnel are a pleasure to do business with. I strongly believe it's because they follow the VP/ Branch manager's example. It all starts at the top.
Less than 10 years ago, I was so unhappy with Chase in general that I vowed never to do business with them again. I think this statement illustrates just how good this branch is- to have turned me around 180 degrees.
I actually enjoy going to my bank. Enough said...
The most helpful critical review
Credit Card Application Nightmare
Chase has always been my preferred bank because there are numerous accessible locations in Southern California. However, after this recent experience, I am considering changing banks.
I visited my local bank to apply for a credit card in person and was directed towards this woman to assist me. After brief discussions, I decided to apply for the Chase Slate. Since this is my first time ever applying, I didn't really know what to expect. The whole process took less than 10 minutes. The banker had ONLY asked for my mother's name, along with my phone number and confirmed my address; with only that information, she submitted my application and told me that I would be notified within 30 days.
I was slightly confused because the process seemed too easy- so I did my research and came to realize that she NEVER asked for my financial information. As a banker, I would expect them to explain the whole process to me, the client and ensure that every information on the document is accurate.
The next day, I made several calls to Chase's customer services and they couldn't help me at all. I then decided to call the bank that I went to when I applied and with terrific luck, the woman on the phone happened to be the one that had 'helped' me the previous day with the application. I questioned her why she didn't ask for ANY of my financial information. The FUNNY thing is she claimed over the phone that she did, but when hit with the question of whether or not she recalled what she had put down, she had 'somehow' forgotten. I asked her if she had put $xxxxxxx as my annual salary and she claimed that she had put in a higher number. So she either falsified or just didn't complete the information on the application. With the situation being dumb enough, she also mentioned something about my application being declined- to be honest, I don't remember word for word, but I can guarantee that that is the most unprofessional behavior I have ever witnessed. The banker did not complete the application accurately and then notifies me that it was declined (I WONDER WHY). On top of that, she even asked me if I still wanted to cancel the application. How would I cancel something that has already been reviewed and declined? I then asked if I could re-apply with the CORRECT information and she tells me that I should wait a bit because it would be 'bad for my credit'. Well maybe if the application was filled out CORRECTLY in the first place, I wouldn't be in this situation.
With the bank closed on Sunday, I tried calling Chase's personal banking and credit card services. I explained the situation to this woman on the phone and when she checked my application status, it was still PENDING. If that was the case, why did the banker mention my application being declined? I then asked if she could perhaps change the information on my application, but she couldn't. She then explained to me that maybe the banker that had helped me put the financial information from my application for a debit card onto the credit card application. Just a little background information for the readers, I applied for my debit card YEARS ago. I would have thought that if I was applying for something different, the banker would have asked me for current information and not put outdated information without informing me. Besides, when I was on the phone and asked the banker that had filled out my application if she put down $xxxxxxx, she claimed that she somewhat remembered putting down a higher number. If she had really used my salary from years ago, it was nowhere near how much I made now. Although I am a client and there are certain things that I should know, as a banker, I would expect better service and not a seemingly careless attitude about something that affects my credit.
As of right now, I'm still working on sorting out and correcting this MESS. Looking to speak to the branch's manager. Very displeased with service, especially from this certain branch.
Latest Chase Reviews
RReviewed By randymoser Jun 19, 2017
They know you by name, always have a smile for you, and take the time to take care of your indicual needs.Thank you for your feedback Is this review helpful?
KReviewed By Keisha Jun 8, 2017
Excellent customer Service
I went into the chase Bank 891 Utica Ave Brooklyn NY, to do a deposit and The teller who welcome me at chase was a short fair skin beautiful young lady with long braids in her hair and I look at her name tag and her name is Murella Peters and she ask me what I will like to do today if is deposit withdraw, transfers from one account to another account and credit card payments.she can help me at the ATM and I told her yes I will like her to show me how to use the ATM and she show me how to insert my debit card and when I was finish inserting my debit card the screen was asking for my pin numbers and when I was finish entering my pin number Mrs. Peters showed me how to do the deposit and while the transaction in progress she ask me how is your day going I said great because you have such excellent customer service and keep up the excellent work and when we finish doing the deposit I told her I will like to do a withdraw of $2000.00 and she showed me how to do the withdraw and also how to select the bills I told her I will like my bills in twenty dollar bills and when she finish showing me the options of the bills the screen was asking are you finish and I selected yes then the next step was print your receipt and I selected print receipt and when we were finish with the transaction I said Mrs. Peters thank you for your excellent customer service and keep up the excellent work and she said thank you for banking with us and enjoy your day 100% Excellent customer service.Thank you for your feedback Is this review helpful?
LReviewed By lucyane Jun 7, 2017
Yesterday 06/06/2017 I went into the chase Bank 891 Utica Ave Brooklyn NY, to withdraw$3000.00. The teller who welcome me at chase was a short fair skin beautiful respectful young lady she have long braids in her hair ask me what I will like to do today if is withdraw, deposit credit payments and transfers from one account to another account she can help me at the ATM and I told her yes I will like her to show me how to use the ATM and we both walk across to the ATM and she showed the way to insert my debit card and I told her I will like to transfer some money from my checking to my saving account first and she showed me how to do the transfer and while we doing the transfer she ask me how is your day going and how is the weather outside I told her my day is going great and the weather is beautiful outside and she welcome me at chase with excellent customer service and when we finish with the transfer she showed me how to do the withdraw and how to select the bills and if I will like my bills large or small bills and I told her I will like all in hundred dollar bills and when she finish showing me how to do the withdraw the screen ask me are you finish yes or no and I select yes then I select yes print receipt then my receipt printed and I told her thank you for your excellent customer service and she smiles saying Thank you for banking with us and enjoy the rest of the day excellent customer service.Thank you for your feedback Is this review helpful?
TReviewed By totimes53 Jun 6, 2017
ms. Ana Reyes and the long beach branch was very kind and helpful and went over things as much as I needed her to.so thank you miss Reyes now with that being said....I still will be closing my accounts as true enough I did come up on the early warning system for accounts at wells fargo and even tho those accoubts were paid off chase denied me a checking and saving accounts even though I was going to deposited $60,000 and direct deposit from job but instead gave me a pre-paid card and then had the nerve to ask me if I wanted to allow then to invest my money yet with $60,000 of my money in your bank you cant trust me to have a checking or savingsThank you for your feedback Is this review helpful?
NReviewed By NotChase Jun 2, 2017
Filed a claim as a merchant erroneously charged my account and would not respond. As part of the routine to counter the charges, my debit card was disabled requiring a new one to be generated. Customer Service asked if I would like to have the new card mailed to me at 7 - 10 business days or I could visit a Chase branch and they could hand me a card. I chose to have it mailed. 10 business days later, no card. Called Customer Service and they noted that there was no order for a new card. I went in to a branch to get a card only to find out Chase does not provide debit cards at the branches. This was after 15 minutes of waiting and listening to a banker shoot the breeze with a friend on the phone with two other bankers tied up with other customers. And the reason I was sitting there and waiting was because Customer Service gave me erroneous information. Called Customer Service back to have a card sent the quickest way possible and was handed off to a different department that asked security questions to include what was my mortgage payment and proceeded to ask me to choose from four different answers that were ranges of dollar amounts. Is this the actual principal/interest charges only or the dollar amount I send to the mortgage company that includes property taxes? These ranges were difficult to follow as the rep ran through them so fast I heard only half of the numbers and which number is it you're looking for? 1 other easy question and 1 more ambiguous question and I am now not who I say I am, I cannot order the card that was supposed to be in my hand. I must continue to use credit cards (from different institutions) that charge me interest as I do not have a debit card. At least until I can close my Chase accounts (checking, savings, auto loan, credit card) and open accounts at a different bank.Thank you for your feedback Is this review helpful?
MReviewed By marktuch May 25, 2017
The worst bank I have ever dealt with. I had a business account with them and we moved to a new bank. Paid off our line of credit and have been battling them for a year to remove a lien from our company. Banker manager could care less and not helpful at all. Other people, I talked to wouldn't email back. This is why people hate these big banks.Thank you for your feedback Is this review helpful?
SReviewed By silverio2006 May 18, 2017
If you have other choices don't bank with Chase they are terrible customer service call go overseas I believed it goes to Philippine's because of their accents they don't care about your concerns they will talk to you with a stone face they will find any reason to disapprove your fraudulent claim when your not even at fault and have proof. I'm closing the account and never again be a customer Chase Sucks!! balls I'm going back to Navy Federal credit union where customer service is great and call centers are in the U.SThank you for your feedback Is this review helpful?
BReviewed By Bistropazzo May 10, 2017
This branch, I guess all other Chase branches takes your money and makes you chase it.
I opened a business and a personal account. They referred me to Paymentech for credit card processing. Paymentech promised me a programmed machine for $355. Got it 11 days later
not programmed to our needs. Spent 7 hours talking to the tech people over the weekend. Unplugged it after 3 days and went back to Citi and First Data. They took the $355 out of my account. Tried to get my money from the branch. No help. Called the sales person no help for two weeks now. Still waiting. The manager at the branch wont help either. Chase Paymentech is their own company. Bad service all around. Take the money and run. The guy who signed me up won't even return my phone calls. The service ended after I signed the papers. Stay away.
You will regret it.Thank you for your feedback Is this review helpful?
RReviewed By richpets Apr 25, 2017
I recently moved my accounts over from Bank Of America because of their horrible customer service. I heard a lot of good things about Chase and decided to do it, what could I lose. I went into their branch in Valrico and was greeted by a banker names Rocky. He sat me at his desk and went over all of their products with me to see what best fit me. He was great! Answered every question I had. Towards the end of the process, the manager came over and introduced himself to me. Very nice guy, he wanted to ensure everything went well and if I had any questions. He was very down to earth and gave me his card just in case I ever needed anything and Rocky wasn't available. They have great memory, its like they have known me for years, they make me feel like family every time I go in.Thank you for your feedback Is this review helpful?
HReviewed By howdydew Apr 22, 2017
I have had wonderful service and a great experience using this branch. They are always helpful and kind. I am very satisfied and will recommend this branch to others.Thank you for your feedback Is this review helpful?