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KeyBank Customer Reviews

(117 Reviews)
1 out of 5 stars
5 Star 5
4 Star 1
3 Star 0
2 Star 7
1 Star 104

The Most Helpful KeyBank Reviews

The most helpful favorable review
Reviewed By WfitzJfitz Jan 21, 2016

Personal Banker Experience

I would like to recognize an exemplary Personal Banker Laura Pataki. at the Concord Township Ohio Branch
On Dec 18th 2015 both my checking / Debit and my Savings Accounts were compromised
I received a phone call from Key bank Friday evening at 7:30 pm advising me about the transactions and I went into the Branch the next morning Dec. 19 Saturday and Laura had the information and was waiting for me stating that she was just getting ready to call me.
Laura was professional, knowledgeable, service orientated to resolve the situation. Over the next two months Laura continued to help walk me through the steps monitoring the investigation by Key Bank, providing me with temporary checks, walking me through the steps of closing my old accounts and opening a new Checking account and saving account along with a Key Credit Card.
Laura was efficient in transferring the funds from the old to the new and monitoring the funds that were put on hold and eventually seeing that they properly got transferred. “In addition she monitored direct deposits that were sent to the old account and transfer those funds.
I have been in the business world for over 40 years and Laura certainly ranks as one of the best Personal Banker encountered. Efficient, great follow through, patient to explain what was going on and very helpful in recommending new more stringent security measure that I could take to strengthen the Security of my Account.
Laura was always cheerful and happy to see me when I came into the Branch and was professional and energized when she had to contact me by phone.
I remain a Key Bank customer because of Laura and her service.
Please recognize Laura for her extraordinary service rendered during a time that was exceptional stressful and concerning for myself and my Wife.
I extend a sincere THANK YOU!
William and May Jean Fitzgerald

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The most helpful critical review
Reviewed By Mcjr Feb 27, 2016

Thieves in bank's clothing

Something is wrong when you put money in a bank for safe keeping only to have the bank turn around and steal money from you under the guise of fees. Although I've been a good customer for many years, Key bank stole money out of my account through multiple ridiculous fees that I could never make up in interest and slapped me in the face with terrible customer service when I complained about it. I couldn't get my money out fast enough out of fear they would steal more?

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Latest KeyBank Reviews

  • M
    Reviewed By Madhoosudan Sep 2, 2016

    Checking account

    (6th and Peoria branch, Denver, CO) Worst experience I have ever got from any financial institution for a simple process of account opening. No co-ordination between the information given by telephone representative and the representative at branch. I had to suffer a big loss because I choose to open the account in the bank. No one takes responsibility here..everyone pushes on other person...I will not recommend this bank ever to anyone.....

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  • M
    Reviewed By MsB2099 Aug 24, 2016

    Key Bank is Prime for another LawSuit

    I should have known something was wrong with this bank two years ago when I opened an account and the bank personnel asked if I wanted to transfer the balance from my Capital One card to a Key Bank credit card. I told her NO! I did not want a Key Bank credit card, I probably would not qualify and I also did not want a hard pull on my credit report at that time because I was trying to raise my credit score. A few days later, this woman calls me back to report that I did not qualify for a card at that time. I checked my credit report on-line and indeed, Key Bank had done a hard inquiry on my credit without my permission. With their fees, posting practices, etc. Key Bank has become obvious to me that Key Bank is nothing more than a scam posing as a bank.

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  • P
    Reviewed By pfuller Jul 30, 2016

    Poor and Indifferent Customer Service

    On Friday, July 29th about 5:30pm, I brought my paycheck into the Keizer Station Key bank to be cashed. Though I do not have a Key bank account, I have cashed it there during the last year as my employer uses Key bank and their check is issued using Key bank. In the past, for a $5 fee, they have allowed me to cash my check using two pieces of identification. I have always used my drivers license and private health insurance card. On this occasion, however, the young man refused to honor my insurance card as proof of identification. He wanted me to open a "no hassle" account which would allow key bank to waive the check cashing fee. I declined and asked if another ID could suffice--AAA card, social security card,etc. He laughed.

    He requested another bank card, visa, master card, employee ID card, or passport. I explained that my employer does not make employee ID cards available and that I was in chapter 13 bankruptcy. I have cancer and my wife lives in a state of permanent heart failure so we have many medical bills. Our court appointed trustee does not allow us to have credit cards. Regarding bank cards, I have a difficult time trusting banks.In 2010 we lost our home in the great recession due to Bank of Americas mishandling of our refinance for a modified loan. This nationwide mishandling of thousands was featured on a national news show. The day after we lost our home, the Federal government froze all modified loans from Bank of America. We were part of a class action suit and, along with many others, were awarded $2000, but that was little comfort for losing our children s childhood home located on the same cul-de-sac as our extended family., This Key bank teller finally allowed me to cash my paycheck this one last time and insisted it would not be cashed in the future without complying to their new rules.

    The indifference of this bank teller toward my situation and his condescending attitude left me feeling foolish. His use of my plight as an opportunity to "sell" me another bank account left me feeling angry. His lack of empathy for those who experienced difficulty during the great recession is perhaps indicative of the reason that people like Hillary Clinton and Bernie Sanders find such a receptive audience of people who applaud the idea of breaking up big banks.

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  • R
    Reviewed By RedBeard937 Jul 25, 2016


    Key bank has made a policy change for mobile deposits without notifying it's customers our household has 3 accounts and one is for business use. They only stated the change in the statement which we have not received yet and they will not provide any alternative solution. I mean we can deposit the said checks in the atm and have the $100 instant availability but no longer with the mobile deposit. If we knew about this change the checks would not have been mobile deposited as we have employees to pay. A change like this is not a small deal. E-mails should have been sent, phone calls should have been made, a direct policy change letter should have been sent through the mail or something of that sort. This is just simply very bad business practice as in business 101 you learn that things like this are unacceptable and bad for business, once the funds are available all 3 accounts will be leaving Key not to mention my entire family as we all use mobile deposit for this very reason.

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  • Z
    Reviewed By zbank11 Jul 1, 2016

    unprofessional, unethical, incompetent

    When we first opened our account at the broadway branch in denver we were lied to and told we would receive reward points, but then they tried to charge a fee for this. We were then lied to again and told we would get the points without a charge. They didn't do this at all and the very rude manager simply cancelled our rewards completely and the thousands of points we had actually accrued. When we continued to press the issue and spent hours dealing with their inept customer service people we ran out of patience. after i told them what i thought of them they decided it was easier for them to cancel our account then to actually help us. they are a real bunch of small time hustlers trying to operate a bank with horrible customer service, stupid and inept management that could care less about anything except their inflated egos. i'm retired and the crew of babies there insisted on closing our account so fast that it could cause the transfer of my retirement pension to another bank problematic. It took me all of 10 minutes to open another account with a bank that explained everything properly and presented their programs with actual documents, brochures and the truth. Take our advice and don't bank with key.

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  • A
    Reviewed By ambram2595 Jun 26, 2016

    terrible cellphone app service and online banking

    Don't get me wrong keybank is not a bad bank to go with but their mobile app and their online banking is terrible! My fiance and I have been with keybank for two years and anytime we get paid and we spend money on bills etc, it seems like their processing time is extremely slow, and things will say that they are pending when they really are not, and vice versa. They have good customer service however and the people at my local branch are friendly, but when I contact the main customer service its hard to get a representative that speaks English clearly.

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  • D
    Reviewed By dslcoolidge Jun 8, 2016

    Closing account

    I am beyond frustrated due to the difficulty I've had in my several attempts to close out my checking account due to a move out of state. First, on a trip back to my home state of Ohio, I went in my branch in north Columbus and asked that a check for my remaining balance be made out to my new bank. The officer said in a very flippant, dismissive way, "Oh, we don't do it that way anymore!". "You'll have to go online and do it yourself." As I have never become completely comfortable with online banking, I asked her if there was any other way I could do it. She said, "No." I told her that I had left my passwords at my new house in the other state where I had recently moved. She said, "Well, I guess you'll just have to take care of it when you get back home." Two weeks later when I arrived home in my new state of residence, I went online to make the transfer. Then is when I found out that the money would not be able to be transferred to my new account for 8 days. I called the Key Bank 800 customer service number to ask if there was any other way to transfer the money that would be faster than 8 days. The customer service rep said, "Yes, you can go into a branch and do it !!!!!!!!!!!!!!!!" At that point, in utter frustration, I called the Columbus, Ohio branch that I had visited during my trip home. I asked to speak to the manager and was told that he was away from the branch until the next day. So I asked to speak to the assistant manager and was told that their branch doesn't have an assistant manager. Then I asked who was in charge of the branch at that moment, and the young woman said that she guessed that she was. She said that she was the head teller. I said , "Do you mean that there are no officers on duty right now?" She said yes, there was one who was busy with a customer. That one officer was the woman that had previously told me that the only way I could close out my account and transfer my rather large balance was for me to do it online!! The head teller that I was speaking to refused to give the the name of the bank manager or the officer on duty that had started all my problems in the first place.

    I had no option but to wait for the 8 days to lapse. Today I received a notice from Key that the money could now be transferred out of my Key account over to my new bank's account. I thought, "Great! Finally!" BUT when I tried to make the transfer of the entire balance, I received a notice that, that was impossible because I am limited to transferring only $2,000 per day!!!!!! Now what?! Tomorrow I will try to gain contact with the Columbus, Ohio branch manager and ask him what I can do. After all I've been through gaining access to MY money, I'm not expecting much in the way of service. Fortunately, my new bank has been giving me outstanding service, and I'm looking forward to eventually extricating myself from all association with Key Bank and continuing with a bank that is well known for stability and fine customer service.

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  • B
    Reviewed By BOROTOWN Jun 4, 2016

    Key Bank Charges Excessive Fees.

    If you enjoy excessive fees, Key bank is for you! Not $5, or $15...But how's $25 sound? Justification? Just a shoddy response.

    If you live in SW Ohio, or anywhere in the Buckeye State, take your business elsewhere.

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  • J
    Reviewed By jwy Jun 4, 2016

    A Thief in a Bank - A Bank of Thieves

    Wow, I should have read those reviews before doing business with key Bank! I used Key Bank Guilderland Branch for a very long time. About two years ago, I went to the KeyBank Guilderland (Albany, NY) branch to close my account, but the manager there, Karen, talked me into setting up a money-market checking account without a monthly fee. A year ago, I realized there was a monthly fee taken out of my checking account, accumulating to $375 ($25/month). When I found out the large amount of fees, I called the Key Bank general number; they took off the fee for one month and referred me to a “relationship manager” at the University branch to address the other fees. I went to talk with the manager at the University Branch, since she was my “relationships manager” (these strange titles) and she agreed that the fees should not be taken out of the account and said she’d do something about it. Nothing happened in almost six monthly. In this time, I called her and even went to her office to see her again. She agreed that she “dropped the ball” and would definitely do something. Without hearing anything for two or three week, Last week I went to the Guilderland branch, where I opened my accounts, and talked to the manager there, Guy Prisciandaro. This person has the pure quality of a thug. He literally told me that he would not do anything to pay them back because I should have noticed the fees early. Mr. Prisciandaro has a very simple logic: “I am a thief but you need to catch me early; otherwise I take your money.” I closed my account at KeyBank this afternoon. I felt sad, when I saw people going to the counter and put their hard-earned money in the hands of tellers behind the counter – how many of them will be ripped off? This IS a bank of thieves and thugs, and Mr. Guy Prisciandaro is the best representative of the worst kind of low beings that feed on people’s naivety, kindness, and humanity. This bank does not deserve even one star. If you have read all these reviews about this bank of thieves and still want to do business there, you only have yourself to blame when you get hurt. Stay as far away as you can!

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  • P
    Reviewed By pdhquizman Jun 3, 2016

    Bunch of crooks

    Key Bank has lost its good name. They just instituted a service fees for all the customers that don't maintain $2,500 average balance on their checking account and they do not pay any interest on any money deposited there. What a stupid management decision. They don't care about losing their loyal customers for decades and do not care that bank without customers will eventually go out of business. They promise you to open checking account with no fees and as soon as you establish direct deposit and payments, they start charging you monthly fees, making it so inconvenient to switch to a new bank. What a bunch of incompetent managers that will run this once good bank into the ground! Do not get fooled and bank with Key Bank!

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