Arvest Bank Locations in Your Area

My mortgage was sold to Arvert and now I have no choice ... other than re-financing ... than to work with a bank that uses technology that's from the 90s, and a staff is not far behind. Each time I call I sit on hold for 30 min ... then I get transferred ... and when I finally get a supervisor that can make a change they don't. They have the ability to help, but decide not to. I get better service from big banks than from little company in AK. The web site is terrible. the ability to do real banking is terrible. And the short sightedness of management is incredible. Their web site says they put customers first ... but they don't. they put "policy" first regardless of the circumstances. Don't bank here and if they buy your mortgage consider refinancing.

Beware, something not right is going on with Arvest Bank. In Nov I get a phone call telling me I can no longer use the deposit slips that came with my checks, the routing number has changed for making a deposit but not the routing number on the checks, strange. They will send in new deposit slips, a month later a nasty letter comes stating I must stop using my deposit slips or pay penalties, FYI I have not made any deposits still waiting for new slips. Also we have a second checking account for a small business when ask why this account was not affected and needed new deposit slips I was told they don't know, WHAT?
Did you know they no longer send saving account statements, never got a single statement for 2016. Said I had to check on line but guess what the account does not show on line and never has, when asked for the total amount in the account it was smaller then the last statement, was told there are new penalties to saving accounts if you don't make monthly deposit, since when. Closed the savings account out last week, and we are looking for a new bank, Arvest is bad news.

I normally don't write negative reviews but this company is by far the worst that I have ever dealt with. Recently my mortgage was increased by about $200 a month. I have my mortgage set up on automatic bill pay and for some reason the bill pay sent the old amount one month. I caught it and sent the additional funds within a couple days. This lovely company sent both payments back to me in two different paper checks because they were consider partial payments even though the two payments totaled the correct amount. I have been going back and forth with them for months about this error and they offer nothing accept you didn't make a payment! I did make my payment but they didn't like the manner in which it came. I look forward to refinancing with another company to move away from Arvest!

My mortgage was sold to Arvert and now I have no choice ... other than re-financing ... than to work with a bank that uses technology that's from the 90s, and a staff is not far behind. Each time I call I sit on hold for 30 min ... then I get transferred ... and when I finally get a supervisor that can make a change they don't. They have the ability to help, but decide not to. I get better service from big banks than from little company in AK. The web site is terrible. the ability to do real banking is terrible. And the short sightedness of management is incredible. Their web site says they put customers first ... but they don't. they put "policy" first regardless of the circumstances. Don't bank here and if they buy your mortgage consider refinancing.

I normally don't write negative reviews but this company is by far the worst that I have ever dealt with. Recently my mortgage was increased by about $200 a month. I have my mortgage set up on automatic bill pay and for some reason the bill pay sent the old amount one month. I caught it and sent the additional funds within a couple days. This lovely company sent both payments back to me in two different paper checks because they were consider partial payments even though the two payments totaled the correct amount. I have been going back and forth with them for months about this error and they offer nothing accept you didn't make a payment! I did make my payment but they didn't like the manner in which it came. I look forward to refinancing with another company to move away from Arvest!

Went into the bank newly moved to the state. Had over $2,000 on me and tried to open an account. They asked for my ID, social, phone number, email, address, and previous address. I was thinking this is information to open my checking account. No she was running a credit check without my permission for a checking account. Then proceeded to tell me I can't bank there! Since when does my credit matter for a checking account? And since when can you run peoples credit without their permission? I'm horrified. I left feeling like a loser and totally embarrassed. She was friendly and nice untill she saw my credit score. Then her entire attitude towards me changed. I will never recommend this bank to anyone. And after seeing the reviews I'm glad she didn't let me! Horrible! Absolutely horrible bank and horrible employees.

Went to Arvest for home equity loan in March 2015. My credit rating in 790+. I was told the process would take 2 weeks. Spent 7 - 8 weeks waiting for them to complete writing up the loan documents. Handed off to different branch and personnel for actual signing. At time of signing discovered the loan type was incorrect and the person who was to manage the signing had no background or knowledge of loans. Waited another 4 weeks for Arvest to complete documents. At signing, my husband name was incorrectly noted thru 50+ pages of documents.

After receiving my first statement, I called Arvest bank to discuss how their loan periods, when the statements were generated, etc. When asked for my SSN to access my account, Arvest could not find me nor my account. After providing my husbands SSN, Arvest was able to bring my account up. When i asked why my SSN would not bring it up, they told me it was because the SSN number i was giving them was not MY SSN!! That I was mistakenly pronouncing my SSN number by transposing numbers.

After another month I called to make sure they were receiving my payments. I went thru the process again of giving them my SSN to bring up my account. No luck. I asked the young man why my account wouldn't come up, his response was because their system was acting funny. I am a computer systems engineer for a national insurance company and blaming the inability of to retrieve an account by SSN becuase the system is "acting up" is riduculious and scary. I manage hugh amounts of data and associated systems and to hear this clearly speaks to their lack of data quality. I had to keep pressing the matter only to be told that the SSN entered under my name is wrong.

I will am paying off this loan ASAP and will never bank with this institution again.

Overdraft is great when you can tie it to a credit card for little to no fees. Bank of America allowed this. But ARVEST who is supposed to be great only charges 17 dollars per transaction. Thats not overdraft protection!! Its financial rape. It should be illegal. 17 dollars for a two dollar overdraft when I deposit over 8K a month in this account. Oh.. and better charge you 6 dollars a month service charge on your checking to make money on debit card swipes. Too funny. Bill pay.. better schedule ahead. BofA would send payments in time to meet due dates and deduct the day you said it was due. Oh no.. not arvest. Multiple fees for just this. Then you want to do anything. Well please come to the branch.. can't do much on-line. Need to see you even though we have your SSN and can verify your identity with other things. But come for our free popcorn and hot dogs once a hear. I had my house financed with them.. horrible - went elsewhere. BofA sold out to arvest.. bad move.. when to Capital one 360. Could care less anymore about seeing a teller - ever. On-line it will be from now on.

New online banking system is extremely difficult to maneuver and NOT user friendly. Hate it. Was forced to go with Arvest a few years ago when Bank of America left town and Arvest purchased our accounts. Loved B of A online banking. Initially Arvest was just okay, but since recent "upgrade" it is impossible to use.